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120 results found

  1. Ability for Super Admins to Duplicate Teams that have more than 100 members

    9 votes

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    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  2. Introducing a hashtag system within chat groups to help users easily identify and join discussions relevant to their roles or specific topics where they need assistance and resources.

    Example workflow
    - Administrators and chat group managers can assign relevant hashtags to chat groups such as #TechnicalSupport or #ProjectVoyager
    - Users can search for and join groups by typing related hashtags, facilitating quick access to needed information and community support

    The benefits for this system include:
    - Enhancing the discoverability of chat groups, making navigation intuitive
    - Allows for quick connection to topic-specific conversations, increasing resource utilization and support exchange
    -…

    9 votes

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  3. This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.

    Workflow description
    - User role identification: upon account creation, the system identifieds user's assigned role
    - Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
    - Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resources

    Benefits of having this workflow
    -…

    8 votes

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  4. The customer wants the ability to assign an Admin to the other members of the group message if the creator/Admin is not in the account anymore.

    4 votes

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  5. To have an option to use a Messaging template just like in the Text system

    3 votes

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  6. All admin roles should have access to or have the option to manage Private and Public Teams

    10 votes

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  7. @ mention and hyperlink content in initial message from the "create/draft message" button from messaging home screen. currently when creating a "New Message" - you cannot tag teammates or hyperlink content, you are required to search a specific group or team member and then select an existing conversation or tag (@mention) / include hyperlinks in a follow up message.

    4 votes

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  8. Messages below the "New messages" divider should appear in bold. Often people (including myself) are missing new messages if there is more than one in the conversation. Also, the "New messages" divider should appear more bold or highlighted. It looks very similar to the date divider.

    3 votes

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  9. customer wish to have the option for the clients to enter an employee id on the message only before leaving a voicemail

    1 vote

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  10. It would be nice if you can see that your sent message has been read by the recipient when using messaging - like Teams does.

    1 vote

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  11. Although certain messages can be pinned which is useful, it would be more helpful to be able to search by words or numbers throughout the entire conversation history with a person or team messaging group.

    1 vote

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  12. The purpose of this feature is to enhance visibility and prioritization of unanswered questions in team chat environments through an upvoting mechanism.

    In our current team chat setup, questions asked by team members often get lost in the flurry of ongoing conversations. This can lead to repeated questions and missed opportunities for team collaboration and support. To address this, I propose the integration of an upvoting system for questions posted in the chat.

    Users can post questions in a designated question format or by using a specific command (e.g., /question). This action flags the message as a question in the…

    6 votes

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  13. I am writing on behalf of our customer who has expressed a need to be able to download a conversation in the RingCentral App. It would be nice if there is an option to download the entire conversation in RingCentral App Message. During post go-live support, some customers do not want to just copy and paste the entire conversation because it captures unnecessary information and its tedious. I hope there is a better way to download a conversation in RingCentral App Message.

    5 votes

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  14. When clicking on a GIF it automatically sends. It would be nice if it was added to the text field so we can add a message to accompany the GIF. In our office, we like to do birthday shout-outs and currently, we have to send two separate messages, one with the gif and the second with the shout-out. It would be nice if it could be one message together.

    1 vote

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  15. Please provide an option to send call queue voicemail notifications to GLIP.

    RIng Central and Glip ahave been integrated into 1 application for several year at this point, this seems like it would be trivial to implement

    1 vote

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  16. 7 votes

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  17. Call in for Transcription of Messages from RC App to notify on personal email feature

    1 vote

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  18. Ability to add a user to more than one team at once instead of manually going to each team to add the user.

    2 votes

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  19. It would be great to send internal chat messages on a quiet delivery option. The ability to message colleagues who are on calls but not disturb them. IE--if someone is on RED (on a call), I could send them a chat and it would deliver discretely/quietly as to not disturb their call, regardless of their notification settings

    2 votes

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  20. Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.

    1 vote

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