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  1. After I updated the Cover Page Info for one of my extensions, i received a security email notification saying that the Contact mailing address for this extension was changed. This is misleading because nowhere on the Fax Setings Cover Page Info page it mentions that this info is used as Contact mailing address. Please remove this confusion by either adding Contact mailing address label to Cover Page Info page, or rephrasing the security email notification to say Cover Page Info instead of Contact mailing address

    1 vote
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  2. Request to add a new RingCX API endpoint that allows retrieval of agent availability and offhook state directly, without the need to use event subscription mechanisms. This feature would enable easier and more flexible integration for monitoring agent statuses in real-time.

    1 vote
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  3. It should automatically block those callers who leave a voicemail and detect if there are offensive or derogatory words; in that case, it should block them automatically

    1 vote
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  4. The customer would like the ability to view and track call data at the individual number level, regardless of whether the number was purchased from RingCentral or ported in.

    Currently, the analytics portal only provides visibility at the queue level, which combines data from multiple assigned numbers. This setup limits their ability to analyze performance for specific marketing campaigns tied to unique phone numbers.

    1 vote
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  5. I have a use case with an existing client that the heavily uses digital interactions. They have a requirement to be able to restrict access to interactions associated with specific channels to a team of people.

    In RingCX currently, by design, the digital inboxes are just filters for interactions - they are not permissive or restrictive. Although the inbox can be filtered to display certain interactions, an agent can use the search facility to be able to search and view interactions across all channel.

    The use case is that an client may wish to create a channel that is used…

    1 vote
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  6. Would like to receive an email notification from the caller that called the main line for more than 3 times.

    2 votes
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  7. It's much better if there is an option to control volume for the announcement and the announcement will be played before the call was answered

    1 vote
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  8. Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.

    5 votes
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  9. Currently, when a call is routed to a user extension but not answered—and then picked up by a call queue or backup extension—the original user’s call log shows it as "missed." This can cause confusion for both end users and admins, especially when there is a valid call recording and the call was actually handled.

    Proposed Solution:

    Add a new call status such as "Forwarded & Answered" or "Missed by User, Answered by Queue" to better reflect the call path.

    Display which extension ultimately answered the call in the call log (e.g., "Answered by ext. 13 – Dispatch").

    Optionally, allow…

    1 vote
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  10. Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports

    1 vote
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  11. Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports

    1 vote
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  12. Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.

    1 vote
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  13. -customer want to use the direct # as the incoming caller ID if someone is calling them

    1 vote
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  14. The system shows a “synchronization error” message for no-reply email addresses, but this does not cause any real issues. Removing or hiding this message would prevent confusion and help users avoid unnecessary concern.

    1 vote
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  15. ADDITIONAL LANGUAGE FOR AI TO BE TRANSCRIBED (VIETNAMESE)

    1 vote
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  16. Currently, when a call is transferred, the AI notes are showing the whole phone call as the original employee. Customer would like to show the original caller/client's name when call is being transferred during AI transcription

    3 votes
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  17. Agents must manually select between recorded and non-recorded outbound queues. When making an internal (non-recorded) call, the agent must remember to switch to the appropriate queue, then manually switch back afterward for recorded (member-facing) calls. This manual process introduces compliance risks and increases agent workload and chances of user error.
    Expected Behavior:
    The customer would like this process to be automated based on the dialed number pattern. Specifically:

    If the agent dials a 4-digit internal extension (BTN*EXT): Do not record the call (assumed to be internal communication).

    If the agent dials a 10-digit external number: Record the call (assumed to…

    1 vote
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  18. Currently, RingSense displays outbound call information using a format that includes both the BTN and extension, such as:
    5025769125|8535

    This format is confusing for the customer because the BTN (5025769125) is not meaningful or recognizable to their internal users. The inclusion of the BTN adds unnecessary complexity to reports, increases user confusion, and complicates call analysis.

    Expected Behavior:
    The customer would prefer the call display in RingSense to show only the extension (e.g., 8535) to better match their internal reference points and simplify reporting.

    Business Impact:
    The current format negatively affects the customer’s ability to:

    Read and interpret call data…

    1 vote
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  19. Add Yealink 70B to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.

    1 vote
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  20. All voicemail should be accessible in all desk phone

    1 vote
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