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1466 results found

  1. Ability to set a welcome greetings for after hours using User Template

    1 vote

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  2. Digital lines can be set to Voicemail only not just fax and voice.

    1 vote

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  3. we want users not to receive an email once we added them on the list of extension to record for automatic call recording

    1 vote

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  4. Move mute button on phone app. I accidently hit it on every call

    1 vote

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  5. We have a customer with a direct dial set up for their Call Queue, and after hours, the call is routed to an IVR with keypress options that should direct the call to voicemail within the same Call Queue. However, the issue is that the call is getting stuck in a loop within the IVR and not reaching the Call Queue voicemail as intended. They would like this fixed so that the voicemail is correctly routed to the same Call Queue voicemail.

    2 votes

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  6. Filter the calls/SMS coming from the main number and direct number on RingCentral Application.

    We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account

    2 votes

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  7. I can see at least two benefits of having a button you can click that will show the currently selected overrides in a template - 1 in my case where I have created several templates that dont' have clashing or overlapping overrides, or 2 to make sure that the template you're creating doesn't have some overrides you don't want

    1 vote

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  8. How does a user cancel a voice mail when actively providing a message to an outside line? Re: a user called to leave a message for a customer and wanted to change the message mid stream. She hit the # but she said it didn't do anything. Please provide an option that can cancel the message and change it.

    1 vote

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  9. RC Phone (Softphone/Standalone App) as one of the choices for the Change Phone option.
    -> as this just currently has the following:

    Change phone
    What type of phone would you like to replace this phone with?

    RingCentral App

    Existing phone
    Select a phone from one of your devices

    New phone
    Purchase a new desk phone

    Bring Your Own Device
    Use an existing SIP phone

    1 vote

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  10. Ability to change the seconds of the call while it connect to a user

    1 vote

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  11. When the Ringcentral number is called and answered on the user extension, if they need to transfer the call to an external number, the original caller ID number should still show up and not the phone number of the RingCentral user.

    1 vote

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  12. We have a customer who would like to use the DL Line as their caller ID. Unfortunately, this is not possible, as this feature is only available with a local number and the Auto-Receptionist.

    2 votes

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  13. We have a customer requesting the addition of a greeting before the Welcome Greeting prompt when dialing a number.

    For example, when a caller dials an extension, they would like to hear a prompt saying, "This call may be monitored or recorded to ensure quality service," followed by the Welcome Greeting.

    2 votes

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  14. Hello RingCX Developer Team.

    Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for…

    3 votes

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  15. Customer would like to have a pdf attachment to their notification emails for faxes and/or voicemails that are received so they can have a quick reference to the information received without going into the app or their cell or desktop or opening the voicemail on their desk phone to review them. This would save them a good deal of time on days my phones are busier.

    2 votes

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  16. More than 1000 participants for the audio conference calling. They are able to join via dial in, using the host code or participants code but they can only join up to 1000 participants including the host and wanted to increase the number of participants for the audio conference calling. Wanted to have a license or a feature that can have this feature to be available with RingCentral. They wanted to have more than 1000 participants that can join their audio conference calling.

    1 vote

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  17. The customer wanted to use ATA as a paging device and to be added in a paging group.

    1 vote

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  18. download calls and notes from the RingCentral App.

    1 vote

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  19. Hi Team,

    The customer would like to have the devices on shared line group to have an option/feature to be rung in order just like a regular extension with a license.

    1 vote

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  20. We need to be able to upload a customized AI announcement and have the ability to enable or disable.

    1 vote

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