Allow all extensions to send SMS from main Company extension
We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!
Kenneth
shared this idea
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Grady
commented
Please fix this problem! I agree that it is a critical issue for our company as well.
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101
commented
This is a crucial feature that is necessary to allow the agency to keep up with all texts coming in and out, and accessible to everyone to respond rather than just one person.
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Jamie
commented
Such as a whole office being able to text from and receive SMS from the main number. This is helpful for a sales department to know who has sent what and when. This would operate just like the queue for calls but for texts. -OR- There should be the ability to mask the texting number on any given extension within RC to reflect the business texting number. This helps with integrations to CRM's that use texting and phone calls.