Enable a true DND presence sync
Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to that user. This would make it much easier from an end-user perspective, especially those that don't want to bring up the app to enable DND.
CO Operator
shared this idea
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
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Rollin Sopher
commented
Edward Jones is requesting a new feature enhancement that when a user on any device (Soft apps (RCApp, RC Phone, Mobile, Web) or Hard Phone) puts themselves in DND that this status is shown across all devices/endpoints.