Ability to mark all unread SMS and voicemail messages read
Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).
18
votes
Vanessa
shared this idea
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Michael
commented
There is an option for individual users to mark voicemails as read when they are sent as notifications to their email. For Call Queues, this is not possible. There is a negative side-effect of this, which causes ring-time to reduce as the system assumes users are not checking their voicemails (even though the are receiving them by email), which makes the job of monitoring the call queue difficult for staff and frustrating for the people calling them.
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Othello
commented
customer requests for an option to mark SMS read/unread