Settings and activity
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7 votes
JR
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An error occurred while saving the comment JR
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17 votesJR
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3 votesJR
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8 votesJR
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100 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.JR
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1 voteJR
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1 voteJR
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2 votesJR
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4 votesJR
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5 votesJR
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6 votesJR
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10 votesJR
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8 votesJR
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24 votes
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46 votes
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95 votes
HUD shows User Ext A is in an active call even though User Ext B(part of User Ext A ring settings) answered the call. Ext B remains on "Available" status even though the user is engaged on a call.
Should show Ext A in HUD with "Available" status while Ext B should show "Active Call" status.