Settings and activity

18 results found

1. Enable AI transcription on Desk phone

   193 votes

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   Planned  ·  56 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   JR supported this idea  ·  Dec 6, 2024

2. Incoming 2nd call to be forward directly to user/third party number/ call queue

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   JR supported this idea  ·  Oct 25, 2024

3. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

   8 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   JR commented  ·  Oct 7, 2024  ·  Edit…  ·  Delete…

   HUD shows User Ext A is in an active call even though User Ext B(part of User Ext A ring settings) answered the call. Ext B remains on "Available" status even though the user is engaged on a call. 

   Should show Ext A in HUD with "Available" status while Ext B should show "Active Call" status.

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   JR supported this idea  ·  Oct 7, 2024

4. Ability to mark all unread SMS and voicemail messages read

   21 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   JR supported this idea  ·  Mar 5, 2024

5. for RC App to have the mark as all read feature like on the RC phone app

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   JR supported this idea  ·  Mar 5, 2024

6. Allow users to create a generic out of office message.

   8 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   JR supported this idea  ·  Mar 5, 2024

7. Allow handling of multiple Call Queue calls

   116 votes

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   26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Admins, learn how to set up this feature here!

   JR supported this idea  ·  Mar 1, 2024

8. If it is possible to dial out using cellphone number/from the phone without using the app but the RingCentral number will appear.

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   JR shared this idea  ·  Feb 22, 2023

9. There should be tone when dialing out using Invite by phone in RingCentral Video

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   JR shared this idea  ·  Apr 18, 2023

10. Support for SSO across multiple Entra ID tenants.

    101 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JR commented  ·  Feb 20, 2023  ·  Edit…  ·  Delete…

    Is it possible to have only one Microsoft 365 for SSO to be used in two different RingCentral accounts?

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11. Unable to import Personal Contacts with special charcters via CSV

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JR shared this idea  ·  May 16, 2023

12. Wants to have speed dial on phones under shared lines

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    JR shared this idea  ·  May 10, 2023

13. Full plugin capabilities of RingCentral Teams' embedded dialer app inside of the VDI (Azure VDI) session.

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    JR shared this idea  ·  Aug 14, 2023

14. See call history of users we monitor via the RingCentral app

    12 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    JR shared this idea  ·  Oct 23, 2023

15. Email correspondence within a case should be visible in the support site case information

    15 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    JR shared this idea  ·  Nov 2, 2023

16. Offer business hours selection for recurring reports in analytics.

    25 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. I want the ability to ignore calls coming in on a call queue

    70 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Rejecting Call Queues, send to VM

    121 votes

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    Future Consideration  ·  35 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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