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15 results found

  1. Ability to mark all unread SMS and voicemail messages read

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    JR supported this idea  · 

  2. for RC App to have the mark as all read feature like on the RC phone app

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    JR supported this idea  · 

  3. Allow users to create a generic out of office message.

    7 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    JR supported this idea  · 

  4. Allow handling of multiple Call Queue calls

    87 votes

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    20 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
    JR supported this idea  · 

  5. If it is possible to dial out using cellphone number/from the phone without using the app but the RingCentral number will appear.

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    JR shared this idea  · 

  6. There should be tone when dialing out using Invite by phone in RingCentral Video

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    JR shared this idea  · 

  7. Use Single SSO for different RingCentral Account

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    JR shared this idea  · 

  8. Unable to import Personal Contacts with special charcters via CSV

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    JR shared this idea  · 

  9. Wants to have speed dial on phones under shared lines

    5 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    JR shared this idea  · 

  10. Full plugin capabilities of RingCentral Teams' embedded dialer app inside of the VDI (Azure VDI) session.

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    JR shared this idea  · 

  11. See call history of users we monitor via the RingCentral app

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    JR shared this idea  · 

  12. Email correspondence within a case should be visible in the support site case information

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    JR shared this idea  · 

  13. Offer business hours selection for recurring reports in analytics.

    22 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  14. I want the ability to ignore calls coming in on a call queue

    28 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  15. Rejecting Call Queues, send to VM

    94 votes

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    Future Consideration  ·  28 comments  ·  Phone & Messaging » Other  ·  Admin →
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