Increase Call Queue Shared Voicemail Co-recipients
Shared voicemail co-recipients are currently limited to 15 users. In the case of larger teams, or larger on-call rotations, all users of that area can't have the shared voicemail appear within their RingCentral client, unless micromanaging the co-recipient list. This should be expanded, so that anyone who is part of a call queue, can be added as a co-recipient to the call queue's voicemail.
Justin
shared this idea
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Margaret
commented
This is also a necessity for us. RingCentral told us to make people message managers, to get around this limitation in the call queue. But message managers cannot view the voicemails in the app, only in the admin portal. We really need to be able to make 50 people co-recipients of the call queue voicemail so that all the call queue members can easily access the voicemails.
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Bryan
commented
In fact, very low limitation which can be a huge problem for us.
It doesn't seem normal to add up to 50 users in a CQ but not in the VM. -
Scott
commented
This is a necessity for those who are running a helpdesk with more than 15 employees.