this is very important for CX because VM on CX as a link is terrible, having the shared VM has been helpful but if you more than 4 queues you can't provide options to leave Voicemail. Sound files attached to email creates more duplication for VM.

The current limits are abysmal, what decade are we in? The early 90's?

this is very important for CX because VM on CX as a link is terrible, having the shared VM has been helpful but if you more than 4 queues you can't provide options to leave Voicemail. Sound files attached to email creates more duplication for VM.

If we could increase the amount of co-recipients added to the voicemail, that would very helpful with our company's needs. We need the number to be at least 25 for our needs.

Increasing the amount of co-recipients that can be added to a voicemail is mission critical for our company. Currently, it is limited to 15. We would like that number to be increased to at least 25.

Description:
Currently, RingCentral voicemail boxes have the following limitations:

Each voicemail box can have a maximum of 15 co-recipients.

Each user can be a co-recipient of up to 5 voicemail boxes.
Many customers, especially those in management or HR roles, require voicemail notifications to be accessible to a larger group. A common use case is for an employee call-in line, where multiple managers or supervisors need access to voicemails for absence tracking.

Feature Request:

Increase the co-recipient limit per voicemail box beyond 15 users.
Allow greater flexibility in assigning users to multiple voicemail boxes.
Alternatively, provide an option to send voicemail notifications to a distribution list without individual user limits.

This enhancement would help businesses improve workflow efficiency, particularly in team-based environments where multiple managers must oversee voicemail reports.

The customer has users with the need to access more than 5 shared voicemail boxes (which is the current limit) to be able to perform their jobs efficiently. They would like the option to increase the limit to 10 shared voicemail boxes for select users.

I agree with this suggestion

As a top RingCentral partner we work with a ton of organizations of all different sizes and we see this limitation come up very frequently. Even if we could increase the number of co-recipient mailboxes for a user up to 10, that would be great progress and satisfy a lot of clients. However, even more would be fantastic.

This would be useful for us as well; we have a lot of part time staff, so keeping track of voicemails would make life easier!

This is necessary for our team with rotating on-call schedules. Team currently at 20 with plans to increase. This limitation will not allow full access that our team needs to meet the expectations of our clients.

If you have a queue with for example, 25 members - only 15 of these can be co-recipients which means that 10 won't be able to see the voicemails. Also, if you are a member of 6 or more queues, but you need to see all VM's you can't, as you can only be a co-recipient of 5 queues.

It should be unlimited to give better access to the mailboxes.

I have one user, but 35 Voicemail only extensions, there is no way for me to see them at all, we need to have the limit increased from 5 to at least 30/40, or unlimited would be even better!!
Thank you so much!!

A 5 user maximum for voicemail boxes to be shared with an employee is incredibly shortsighted, especially when there is no other way to grant a manager access to his team's voicemail boxes. We have a call center where it is extremely important that voicemails be responded to quickly even if the employee who received the call is out. The fact that a manager can only monitor 5 voicemail boxes total is ridiculous.

This is also a necessity for us. RingCentral told us to make people message managers, to get around this limitation in the call queue. But message managers cannot view the voicemails in the app, only in the admin portal. We really need to be able to make 50 people co-recipients of the call queue voicemail so that all the call queue members can easily access the voicemails.

Currently can set fifteen users as a co-recipeint but unable to set one user to more than five mailboxes. They need to change this.

In fact, very low limitation which can be a huge problem for us.
It doesn't seem normal to add up to 50 users in a CQ but not in the VM.

This is a necessity for those who are running a helpdesk with more than 15 employees.

Currently set to 15 as a 24/7 365 helpdesk all of our users and potential future users will need access to the shared helpdesk voicemail.

Shared voicemail co-recipients are currently limited to 15 users. In the case of larger teams, or larger on-call rotations, all users of that area can't have the shared voicemail appear within their RingCentral client, unless micromanaging the co-recipient list. This should be expanded, so that anyone who is part of a call queue, can be added as a co-recipient to the call queue's voicemail.