Company Fax Number option to enable and disable
We are a medical clinic and sometimes when we are closed for more than a week, we want to disable the fax so that messages are not received and the sender knows that their fax was not received. If we cannot do this, we have to respond to every fax and inform them we are closed, etc. It causes legal issues also if we receive a fax and do not respond.We ended up having to move my company fax to an auto-attend number instead and set that to voice only. We think that will work, as fax is not received. Hope that the fax sender is also getting an error or a busy, etc so that they know the fax was not sent.
Dr. N.
shared this idea
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Don
commented
As a hospital and health insurance business, the inability to disable incoming faxes creates a compliance exposure for us. We are required to respond to certain inquiries within state-determined timeframes. If we don't see the fax, or see it in time, we get fined and penalized by the state.
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Chas
commented
Yes I concur that this is a urgent feature request that negatively impacts individual fax responses and patient care.
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Ally
commented
This is also critical to our operations - we cannot have faxes being sent into our Ring Central numbers. We do not monitor the fax queues in Ring Central but this puts our org at risk if we do not respond to faxes timely, especially if these are auth requests. We could be fined by the states but more importantly, there will be a delay in care for anyone whose request is missed. We have a different fax system and it is a massive issue for us to receive faxes via Ring Central.
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Craig
commented
As a medical and health insurance business, the inability to disable incoming faxes creates a compliance exposure for us. We are required to respond to certain inquiries within state-determined timeframes. If we don't see the fax, or see it in time, we get fined and penalized by the state.
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Cynthia
commented
See other request to deactivate fax. My comments also state that with the method used above, the senders make many attempts to resend and there are fax tones heard on the deluge of voicemails with a handshake sound. In the medical industry, it is imperative that senders get an incomplete notification yet many are sent from large providers or insurance carriers and it is a human that must notice and then reach out to the intended recipient to retry. If there is a failing, we are all culpable and the patients health will likely suffer.