Custom rule on extension if it is a member on a queue should still work even the calls are routed to a call queue.
Customer wanted to create their different business hours and after hours forwarding. But it is not working when the calls are routing to a call queue. We set up a call forward during after hours going to his direct mobile and a different call forward during business hours.The extension will automatically tagged as unavailable once the extension hits the after hours. Creating custom rule for that specific extensio will not work.
3
votes
Jezzah Panoril
shared this idea
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Ryan
commented
I think this is the same issue as https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48054431-custom-rule-should-not-affect-call-queue-member-s that's under review.