Add a feature to mute the ring tone of addition calls during an active call.

This is a simple as it sounds, it's just so that if you are in a current call, incoming calls don't overlap the current call as this can cause at the least a hindrance as your current action with the current call has to be done all over again, and can even cause to mishandle both calls if the new call pops just as one is to click. Of course, it should be an optional to either have it on or off according to the user's preference.

Any Update here?

Great, glad it's working!

I only use this service for audio calls. I figured out the solution. With the RingCentral plugin in Chrome you have to select Make calls with "ringCentral app" to make it work

Hi Alex, this only works for audio calls, not video calls. Just wanted to clarify which one you were utilizing when this happened. Thanks!

Hi Sandra, It's not a toggle per call, it is a setting you elect to apply to all calls.

Hi Julien, I'll check on this for you.

Hi Steve, It's available on desktop as well, please make sure you're on the latest version. Download the latest version here.

Hi Jessica,

We were hoping it would be live across all platforms, but it looks like it���s only available on the mobile app. Is that correct?

Steve

Hi RC Team, when is this feature comming to the Unify Office App?

Hi Jessica,

This is not a solution to the problem. Do we say please hold while we are disturbed by the inbound call and toggle it off?

Are we misunderstanding the solution?

I have lost count of how many customers complain about this issue.

Regards,
Sandra

Sandra McKinney
Head of Marketing, Sales and Service
P:02 8845 8810 | E: sandra.mckinney@macquarie.nsw.edu.au
Macquarie Community College | (RTO 90033)
263 Marsden Road, Carlingford NSW 2118
www.macquarie.nsw.edu.au

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This feature has been delayed to end of February 2023.

I was just told today by Ring Central Support that there is no such feature and they told me to submit this idea. They had no idea it was already submitted or that it was supposed to have already been implemented. Very disappointed with Ring so far.

When on a call, it is very distracting when another call comes in. The new call rings in your ear while you are trying to speak with the current caller. If you do not ignore it, it just keeps ringing. I feel there needs to be a setting to turn that ringing off and only have a pop up come up on your screen to show you the new call coming in. That way you know knows calling but do not have the sound taking over the call you are currently on.

Has this been activated yet? I don't see it in the settings. We just switched to Ring Central 22.4.

Agreed - this seems like a pretty standard feature, and we're surprised it doesn't work in RingCentral. If you are in an active call, whether it's through a physical handset, or from the computer / mobile app, the system should know you're on the phone and suppress all the pop-ups and audible rings. It's very distracting and unprofessional.

It would be beneficial to have a feature that allows mute when engaged on an active call.

Hi everyone, a toggle in phone settings is coming December 2022! You will be able to toggle incoming call noise to be on or off.

We have just moved over to RingCentral, this was a big feature for our users. Please add and release ASAP!!