Mute incoming call notifications while currently on a call
Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.
![](https://secure.gravatar.com/avatar/bb487ae4071600651de23b9747e4f63c?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
![](https://secure.gravatar.com/avatar/2487ade3c579223ba1593a8a0e73f1bd?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
-
Permitting & Scheduling commented
Add a feature to mute the ring tone of addition calls during an active call.
-
Julien commented
Any Update here?
-
Great, glad it's working!
-
Alex commented
I only use this service for audio calls. I figured out the solution. With the RingCentral plugin in Chrome you have to select Make calls with "ringCentral app" to make it work
-
Hi Alex, this only works for audio calls, not video calls. Just wanted to clarify which one you were utilizing when this happened. Thanks!
-
Hi Sandra, It's not a toggle per call, it is a setting you elect to apply to all calls.
-
Hi Julien, I'll check on this for you.
-
Hi Steve, It's available on desktop as well, please make sure you're on the latest version. Download the latest version here.
-
Steve commented
Hi Jessica,
We were hoping it would be live across all platforms, but it looks like it���s only available on the mobile app. Is that correct?
Steve
-
Julien commented
Hi RC Team, when is this feature comming to the Unify Office App?
-
Sandra commented
Hi Jessica,
This is not a solution to the problem. Do we say please hold while we are disturbed by the inbound call and toggle it off?
Are we misunderstanding the solution?
I have lost count of how many customers complain about this issue.
Regards,
SandraSandra McKinney
Head of Marketing, Sales and Service
P:02 8845 8810 | E: sandra.mckinney@macquarie.nsw.edu.au
Macquarie Community College | (RTO 90033)
263 Marsden Road, Carlingford NSW 2118
www.macquarie.nsw.edu.au[cid:image001.png@01D92455.C90AF960] [cid:image002.png@01D92455.C90AF960] [cid:image003.png@01D92455.C90AF960] [cid:image004.png@01D92455.C90AF960] [cid:image005.png@01D92455.C90AF960] [cid:image006.png@01D92455.C90AF960]
-
This feature has been delayed to end of February 2023.
-
Chelsey commented
I was just told today by Ring Central Support that there is no such feature and they told me to submit this idea. They had no idea it was already submitted or that it was supposed to have already been implemented. Very disappointed with Ring so far.
-
Chelsey commented
When on a call, it is very distracting when another call comes in. The new call rings in your ear while you are trying to speak with the current caller. If you do not ignore it, it just keeps ringing. I feel there needs to be a setting to turn that ringing off and only have a pop up come up on your screen to show you the new call coming in. That way you know knows calling but do not have the sound taking over the call you are currently on.
-
Brent commented
Has this been activated yet? I don't see it in the settings. We just switched to Ring Central 22.4.
-
Kevin commented
Agreed - this seems like a pretty standard feature, and we're surprised it doesn't work in RingCentral. If you are in an active call, whether it's through a physical handset, or from the computer / mobile app, the system should know you're on the phone and suppress all the pop-ups and audible rings. It's very distracting and unprofessional.
-
Paola Bianca Navarra commented
It would be beneficial to have a feature that allows mute when engaged on an active call.
-
Hi everyone, a toggle in phone settings is coming December 2022! You will be able to toggle incoming call noise to be on or off.
-
Joe commented
We have just moved over to RingCentral, this was a big feature for our users. Please add and release ASAP!!
-
Scott commented
Coming from the ShoreTel (Mitel MiVoice Connect) world I am finding several basic features lacking with RingCentral. The simple ability to send calls directly to voicemail or skip the device in use on a video call for starters. Let alone the option to control how many concurrent inbound calls I want to allow.Missing the option to control new inbound calls while in a meeting. (RC Please Add)Missing the option to define a users’ “Call Stack”. EX: Call Stack sent to 2, the 3rd call work route to voicemail, another device or predefined destination.Missing the option to load custom sounds for all notifications, SMS, DM, Ringtones, etc Missing Advanced Routing based the calling party. VIP Users always ring device even in DND for exampleThese are just a few basic features that appear missing with RingCentral’s MVP client I hope to see added in the near future. Most of them are 10+ years old, nothing cutting edge.