Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services
Account type: RingCentral MVP StandardA brief description of the business : naA high level description of the product or feature being requested: In the future, it would be great if there was some way to program the telephone service where a fraudulent entity would have no means of spoofing a number that is not legally theirs. A typical use case scenario explaining how your business would use the feature: Just for the numbers to only be usable for the subscribers that are on its own account, and be inaccessible for caller id use from fraudsters. It's hard to just keep replacing numbers, when it can be taken over and be fraudulently used by others.Benefit of such feature: business need
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NARLIN
commented
I have a healthcare business and have been getting angry calls from people saying they are going to report my number for spamming them, when we have no log of calling them. This needs to be fixed ASAP!
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Roger
commented
This feature should be implemented ASAP. We are also getting a lot of callers complaining of harrassing calls appearing to originate from numbers assigned to our system.
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Daniel
commented
We need this feature implemented ASAP. We are getting a lot of complaints of our phone numbers being spoofed.
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Mickey
commented
Subject: Spoofed phone numbers
Description
We'd like to report that we are receiving calls from frustrated people saying our phone number called them and then hung up. We have no record of the outgoing phone calls - these would be calls from our extension lines. It appears that someone is using out phone numbers to dial out. Please let us know what we need to do to stop this from happening. Thanks! -
Trimming
commented
I spoke to tech support about this and they sent me this link and told me to post my comment regarding this. I've had multiple calls to my active line with Ring Central. The majoritiy have been telemarketers wanting me to register my line with Siri search but a few recently have been spoofing calls. Here is a screenshot of my most recent call log screen.
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Matt
commented
This is continuously occurring. Scammers are spoofing our Ring Central numbers, calling victims, and then victims are calling back directly to our end users to curse them out. This needs to be addressed ASAP.
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Susan
commented
We have received multiple calls over the past couple of weeks where the caller is asking why we called. There is no outbound record of these calls in RingCentral but the callers insist that we called. The most recent caller stated they will be reporting our business to the BBB due to the non-stop calls. There has to be a recourse to stop spoofing calls. It is now past the nuisance stage and is affecting our business in an extremely negative way.
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Chestnut Ridge
commented
This is very important need as there are no controls to stop spoofing in admin.
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Melinda
commented
This is an ongoing problem with our company. We have gotten multiple complaints that someone is using our phone number to spam people with up to 20 calls each.
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Patrice
commented
Just had this happen to me today; I received a random call, and the caller called me by name and asked me why I called them yesterday when I didn't. I told her that I never called her, and she told me I'm the 2nd person to tell her that today.
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EPC
commented
This has been happening to our business numbers too. Someone is spoofing our numbers to spam phone calls. Is there anything that we can do?
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Inspired
commented
We are receiving calls from random callers stating that someone has called from our company stating that they won a free from and they had to give all their information to claim the prize, we need you to please make note of this, we don’t do give aways nor ever do call solicitations of exchanging information for prizes. Please help us understand how we can we avoid scam caller id spoofing our phone number.
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Peter
commented
We have been receiving calls from random people trying to figure out why we keep calling them to sell various services. We are a law office and don't sell anything to the general public.
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Alina
commented
Just happened to my company too! This is so inconvenient and needs to stop. If RC has the rights to these numbers, how are people using them to call out to others and RC has no way of tracking this.
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Janice
commented
Someone is calling from a number I do not own but my name comes up on caller ID and also if you call that number back it rings my number. They are insurance and I’m in insurance so makes me sound like I’m not being truthful. I NEVER telemarket so do not want my business associated with a spam caller. Please prevent this from happening.
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Rashaad
commented
Just had this happen to my organization as well, would love if this call spoofing issue was mitigated and resolved.
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Rick
commented
Consistently receiving call back from people whom I did not call, and texts asking not to text from people I did not text
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Jennifer
commented
Just got 3 calls today one after another spoofing on my main business line.
This is a problem. -
Jennifer
commented
We are a law firm and this has been happening to us fairly regularly. We closed down several of our line to prevent it from happening. However the spoofers have now begun using our main marketing number which is tied to many key internal automations and valuable SEO. In other words, we can't simply close down this number without significant economic repercussions.
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Kerri
commented
We received a call from someone stating that they received a call from one of our numbers asking them about Medicare. We are not a Medicare affiliate. Not even in the medical community. We do highway maintenance. A scammer had spoofed our number to scam this person. I've discussed all this with RC Support and dealt with the situation, but this has got to stop happening.