Ability to exclude internal calls from automatic call recording
Customer is a financial services company that is required to record all external calls. They would like the ability to exclude internal calls from automatic call recording
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Eric commented
This is a common feature with this type of functionality and helps with excluding confidential company conversations from being published accidentally. This will reduce the friction of adoption as well.
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Gerd commented
Customer wants to deploy RingSense for Sales for all external calls, but internal calls should be excluded automatically.
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Karen commented
We do not want internal calls recorded, but MUST record external calls, it is a waste to have automatic recording if we cannot use it due to the inability to exclude internal calls.