Call Queue Analytics > Agent "accepting calls" time tracking
Customers need to be able to do ad-hoc reporting to determine when agents in a queue (or multiple queues) are available / not available (presence) AND "Accepting call queue calls" or not "Accepting call queue calls"
9
votes
Matt LaHatt
shared this idea
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Jason
commented
It's crazy that this isn't a metric that's tracked. How can we tell who's logged into the call queue if there's no reporting around this?