Forward ignored call queue calls to voicemail
A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue
6
votes
Anthony
shared this idea
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Danis
commented
Right now, calls routed to a call queue cannot be sent right to voicemail. You can hit Ignore and the pop-up will close for one second, but will continue to pop up multiple times. You will have to continue to hit ignore until it runs through its ring cycle. I did reduce the number of rings to three, but I still have to click ignore three times. This is disruptive if we are busy or in a meeting, as we don't want multiple laptops and mobile phones ringing many times.
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al
commented
this is a critical feature. currently ignored calls ring the next call in the queue and continue to all phones in the queue.
thank you