Audit Trail Enhancements
This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.
Improve logging for all items that are added, moved, changed or amended within the Admin Portal.
Ben
shared this idea
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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Zanoni
commented
Audit changes to settings like Directory Integration, currently changes to this setting aren't audited
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Emily
commented
Recently, somehow our International Dialing feature was turned off, but we were unable to see when that happened or who made that change through the Audit Trail. Support told me that the "Billing" settings are not logged in the Audit Trail, but I think this would be useful for changes made to these global settings.
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Bill
commented
Audit trail does not indicate a timestamp or event when a user is Disabled. This is necessary for Tegna. APIs do support subscription to this event.
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Jonathan
commented
Customer has an audit team that needs to track changes made to their account. They do not want to assign them any additional priveliges in service web besides the audit trail function.