Custom Rules order priority
I would like to see a feature where the ordering of Custom Rules determines their priority in matching to inbound calls.
Here is my use case:
I have a custom rule on a site's Auto Receptionist to send calls to an answering service during the lunch hour.
I also have a custom rule for Holidays set on the same Auto Receptionist.
Naturally, the lunch schedule happens every day (including holidays) so this creates a conflict. Currently I have to exclude the lunch hour from the Holiday rule to have no conflicts. This however will have calls during the lunch hour on a holiday go to the answering service, instead of the holiday destination.
Request:
Implement custom rule ordering priority. For example; the first rule is looked at, and there is no match; it continues to the next rule, and so on, until a match is found.
If the first rule is matched, it does not continue to look at subsequent rules.
Justin
shared this idea
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Rod
commented
We have alot of locations and making these exceptions is a daunting task. Please consider having the ability to prioritize these rules, much like other rules on firewalls and such.