473 results found
-
Call Queue Toggle on/off from All Deskphones
Need a feature where the client can go up to the "Main Reception Phone" and press a command or key to "Turn OFF/ON" the Call Queue hours. Meaning the rules in place for the Call Queue take effect.
For example, I have to leave at 2pm and my office is open till 5pm.
I would go up to the main reception phone itself and press *72 and the Call Queue then get's forwarded to the main office, as the hours are turned off or the "DAY" is turned off for that call Queue. Then if I return at 4pm I…1 vote -
Removing member access to view the call queue log of who answered and missed calls
Have app call log able to be disabled so all queue members cannot see who is taking how many calls and how long they are on calls for. It would be fine to have their own list of the calls they took or missed themselves, but not all the queue members, if they don't take a call they have no reason to see who called. it causes issues and I have never worked anywhere that allowed staff to see each others calls taken in the queue. I chated with Fritzie, RingCentral Technical.
the attached is one image that was sent…
1 vote -
Caller ID Filtering
Description: I would like to request a feature that allows the system to prompt callers for their Caller ID before routing them to the call queue. If the caller fails to provide their Caller ID, the call would be automatically disconnected.
Proposed Functionality:
- When a call comes in, the system prompts the caller to provide their Caller ID.
- If the caller provides the information, they are routed to the appropriate call queue.
- If the caller does not provide the Caller ID, the call is disconnected with a message informing them of the requirement.
Thank you for considering this request!
3 votes -
Specific Work Hours for Call Queue Members
I wanted to have a feature where call queue members can pick up calls on a specific schedule. We work on a different time zones. We were able to achieve this by setting up user extension work hours but the problem is when we tried to make internal call it goes straight to voicemail if we dial during after hours. Being able to dial internally should be possible and override user hours.
12 votes -
Have an option to change the number of rings for extension in fixed in order call queue setting
Number of rings before going to next member is fixed. Would like an option of customized amount of rings specifically per member.
3 votes -
Option to Click and Continue on Hold
Option that allows the call queue members can manually click the call waiting and extend the wait time of the customers in the queue or send it to voicemail when no one is available.
2 votes -
Ability to set up a missed call notification when a customer hangs up before entering a call queue
Ability to set up a missed call notification when a customer hangs up before entering a call queue
1 vote -
Call que - disable prompt when forwarded to member with an External Number
Ability to disable prompt when forwarded to member with an External Number in the call que. Call should go through without member being prompted to click keyapd to accept the call.
1 vote -
Voicemail to text will be send to mobile number and multiple recipient
For any received voicemail, it should be converted to text sent to mobile & another staff member.
1 vote -
Cold Transfer from Call Queue
When a user answers a call from a call queue then conducts a cold transfer, the recipient does not know the call is being transferred. If they are a member of the call queue, it appears as the call is incoming from the call queue.
12 votes -
Specific member of the Queue to take Internal Calls
Only allow specific user in a queue to take internal calls not external
2 votes -
I want to be able to forward a call queue to an external number for specific times. Right now I can only change the business hours.
I want to be able to forward a call queue to an external number for a specific time. Right now I can only change the business hours. For Example, if we would close early at the last minute I want to be able to forward the call queue to an external number until our normal business hours "after hours" call handling kicks in.
2 votes -
Ring the members while in a call
Have the ability to ring all call queue members while in an active call.
9 votes -
Hide caller's phone number for call queue calls
Hide caller's phone number for call queue calls
5 votes -
Call waiting for external number
customer want to get feature where they can cater multiple callers maximum of 10 for inbound and outbound on one transaction answering it to their external numbers from call queue.
2 votes -
When each CQ member's direct number is dialed, it should be able to forward the call to the same CQ.
We have 3 extensions for the Site Ext. 6000. Those 3 are a member of the CQ Ext. 6080. We wanted when each member's direct number is dialed, it should forward the calls to the same CQ Ext. 6080.
1 vote -
Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.
Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.
Use case:
-User has MS Teams enabled on their extension.
-User has Voicemail enabled in MS teams setting.
-User is a part of a Call Queue.
-Call Queue has setting if a voicemail is left, it will be left in the Call Queue extension and not in MS Teams.-Currently, when an inbound call queue call is not answered and goes to voicemail, the voicemail is being left on the MS Teams side and not the Call Queue extension.
Customer…
2 votes -
call queue automatically update work hours
The option to have a call queue stay in sync with changes to the work hours of a site. Currently only creating a new call queue will copy over the current site work hours but changes to the site work hours don't reflect in the queue. This results in us having to go into every single queue to change hours. It would be much easier if we could just change the work hours in the site and have those changes reflected in the queues.
2 votes -
Whisper to call queue
The client wanted to have a whisper feature on call queues. This whisper can tell the employees the details of the incoming call example what issue or from what IVR option.
3 votes -
Ability to identify existing customer
Customer wants to know if their callers are existing customers or new customers on the incoming call information.
3 votes
- Don't see your idea?