568 results found
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Allow a person to send an incoming queue call to voicemail
Sometimes you are receiving an incoming Queue call that you NEED to send to voicemail and not answer. Please give us the option to do that instead of just "ignore" and then it continues ringing.
1 vote -
Call Queue Members - Add Same User more than once in Fixed Order
Call Queue Members - Add Same User more than once in Fixed Order.
I woluld like to be able to have a Queue go like this: User A, User B, User A (again), then User A Voicemail.1 vote -
Ability to Forward Call Using a DSS Key Configured in Yealink T48U
The Yealink T48U phones has a DSS key configured to forward calls from call queue and calls on user's DID to call queue. Its efficient when call forwarding is setup on the phone instead of enabling it on every users extension or ask users to enable it using their access, when needed.
This feature should be available as it is practical and more convenient way on forwarding the calls either from call queue extension or on user's DID.2 votes -
voicemail
It would be valuable to have call queue members be able to access the call queue's voicemail box in their individual voicemail boxes. Example: They should see voicemails left to them specifically and they should see voicemails left to the Call Queues that they are members of with the queue name. This allows them to manage voicemails properly and not via email.
4 votes -
CQ download?
In EX Admin, in the user details section I am able to download an xlsx file of all users in the estate. Great! But ...
Can we have an option to download a more detailed CQ list, with for example managers, members, routing method, business hours...... etcBeen asked today for a comparison (83 queues) of business hours, fixed order v simultaneous and wait times.
Am regularly asked for other metrics.
1 vote -
Call queue transfer annoucements
Option to remove transfered call Queue call announcement and having to "Press 1 to accept" same as Direct transfered calls can.
1 vote -
Turn on and off " Accept Call Queue Calls " using the Desktop App
The ability for Super admin to turn the "Accept Call Queue Calls" feature on and off for extensions using the Desktop App.
8 votes -
Google Calendar Integration to Allow change of call queue members automatically
We are a mental health clinic and we use a Crisis Line call queue to send incoming phone calls to an on-call physician after business hours. This works well for us, but we have a workflow bottleneck in that our RC admin (me) has to manually change the members of the call queue every two weeks.
2 votes -
The user is being forwarded to the IVR when call waiting is disabled.
The customer requires a feature where calls are forwarded to the IVR or Call Queue if call waiting is disabled when dialing the direct number.
2 votes -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
Disable the option to enter an extension while the prompt is playing
Disable the option to enter an extension while the prompt is playing.
The customer wanted to have the option to disable the option to enter an extension while the prompt was playing to avoid routing the call to a different extension.
3 votes -
Calls for after hours should be block
Callers should not make calls during after hours.
2 votes -
customize a specific date & time range for hold music
The customer would like to know if there is an option to schedule hold music for a specific date and time for holiday prompt
2 votes -
Weighted scale for reps to receive more calls than others within a queue.
Can you please add an option for weights. meaning having certain sales reps receive more calls within a queue than other sales reps.
Example: If i the numbers of sales reps I have available equal 100% and I have 10 reps available. Each rep will have 10% of calls. If we can add the option to increase certain reps percentage (which will automatically lower the other reps percentage) so some reps receive more calls than other reps. This will increase the weight for one sales rep, he/she will receive slightly more calls than the others. etc.
4 votes -
call logs
deskphones of call queue members should record the call logs of all calls. not just the calls that the picked up
1 vote -
Queue member desk phone in DND
When a member within a queue (when the member has a deskphone) puts the phone in DND - it throws the queue off and all calls to the main number of the queue ring to a recording and then disconnects. This has happened twice within our organization. This SHOULD NOT happen. Any member with a deskphone should be allowed to put the device in DND without it affecting the ENTIRE queue status.
8 votes -
Specific Work Hours for Call Queue Members
I wanted to have a feature where call queue members can pick up calls on a specific schedule. We work on a different time zones. We were able to achieve this by setting up user extension work hours but the problem is when we tried to make internal call it goes straight to voicemail if we dial during after hours. Being able to dial internally should be possible and override user hours.
13 votes -
Call Queue members simultaneous ring until all call queue members answer the call
Call Queue members simultaneous ring until all call queue members answer the call
for example: a call queue is set up with members that are linked to an alert software that calls several numbers but they must all answer in order to listen to the alert message.
2 votes -
Cold Transfer from Call Queue
When a user answers a call from a call queue then conducts a cold transfer, the recipient does not know the call is being transferred. If they are a member of the call queue, it appears as the call is incoming from the call queue.
13 votes
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