Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

349 results found

  1. Adjust how missed calls are categorized for group calls

    Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.

    474 votes
    60 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Call Queue & Ring Group ring order

    It would be beneficial to expand on options for incoming calls to Call Queues and Ring Groups. Having the ability to choose between simultaneous and fixed orders are good. But could we get options for circular? This would be where if Person 1 and Person 2 do not answer, then Person 3 does, then the next call, would start with Person 3, then Person, 4, Person 1, Person 2. This would be helpful for queues/groups that require quick answering.Having an option for Uniform would be helpful as well. If Person 2 answers the call, then they should automatically be on…

    9 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  3. [Call Queue] More Roles with Granularity

    Would be great to get more roles on giving access to Call Queues options.Actually, only 3 (Messages / Full Access / Member management).Call History is only available for the Full Access role, giving also Configuration access.A new role, for "Messages + CQ Call Logs" might be interesting. This would secure the CQ of any change.

    3 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  4. Call Queues - Call Log - Integration to WebApp

    It would be great to get the possibility to check call log of CQ you are member of, directly in the webapp, instead of opening a Chrome tab.

    3 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. Scheduling agent in Queues

    Our supporter care team needs to schedule our French Queue in a way that an agent is available for the queue every other week.Using Custom Rules does not work for that purpose. The closest option is to add a Custom Rule that sets this agent's extension has the receiver of all calls to this queue. However this means that all voicemail will be in this extension's voicemail, not the Queue's voicemail. Therefore the message are not available to next week's agent or to the manager.Sending the voicemail through email is not an option because of the huge amount of data…

    3 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Option to Ignore Contacts and Follow Call Queue Display Setting

    Please check if it is possible to add a feature wherein if the caller that is added on personal contact dialed the call queue number, the call queue member will see the details based on the display setting on the call queue and not the details on personal contact.

    2 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. Transfer Call to Queue Voicemail Directly

    We would love to see the ability to transfer an active call to a specific queue voicemail box where they can then leave a message.

    19 votes
    Under Review  ·  2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Option to Dial 0 and be directed to call queue

    Customer is asking to have an option on their users' phone to select 0 and gets routed to main call queueThis is for users who do not have an active call.

    2 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  9. Call Queue - Call Logs - Filtering options

    It would be nice to be able to filter with more options the Call Queues Call Log.I.E : Only missed calls, which is not possible actually.

    2 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. Ability to turn off call quality survey for agents.

    Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.

    40 votes
    8 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

  11. ability to silence calls coming from queue

    getting calls from call cue. when i hit ignore, the call goes away but comes right back after a few seconds if someone else in the cue does not pick up. need to find a way to make the "ignore" permanent. it is very frustrating to be on a call or in person with a client and the phone just doesn't stop ringing. It is extremely unprofessional in appearance.

    16 votes
    Under Review  ·  4 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. Call Queue setting options.

    Add more options like Not wait or Voicemail ...When members are available, but no members answer or all members are busy or unavailable .

    1 vote
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  13. bring call queue management into the app

    Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

    16 votes
    Future Consideration  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  14. Turn off queue automatically if agent is inactive on computer for x amount of time.

    Turn off queue automatically if agent is inactive on computer for x amount of time.

    1 vote
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. Limit number of calls presented to a queue

    customer had 3 phone liness before switching to Ring. Fourth caller got a telco busy-we want to replicate

    1 vote
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Send unanswered call in queue to IVR instead of VM

    After the maximum wait time is reached, I would like to be able to send a call in the call queue to an IVR rather than the voicemail of that queue.Right now, the only option that I have is to send the call to voicemail.

    10 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  17. Extend Share Voicemail Functionality to Call Queues and Message Only Ext's

    Feature Request: Extend the Shared Voicemail Co-Recipient core functionality created for "Users" to Call Queues and Message Only ExtensionsUse Case:The customer has a team of people that are a part of the after-hours/on-call support team. Members of this team are in multiple "after-hours" call Queues. This team is also responsible for processing voicemails left in multiple Message-Only Extension. The On-Call resources need to be able to process Call Queue voicemail as well as the Message-Only Extension voicemail. It is important that the users understand where the voicemail originated from with appropriate labeling for each Call Queue or Message-Only Extension. Bonus…

    3 votes
    Implemented  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Enable ability to add call queues to templates for new users

    Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We have over 80 queues (and counting) and this is extremely time consuming, especially if I have more than one agent starting at any given time, which is going to be taking place in the near future.

    21 votes
    Future Consideration  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Allow a Call Queue to disable voicemail

    We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.

    45 votes
    Future Consideration  ·  4 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. Call Queue estimated wait time feature

    verbatim: We want to 'announce' the estimated wait time to queue callers and potentially give them an option to leave a voicemail or continue to wait.

    14 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
1 2 … 14 16 18
  • Don't see your idea?