568 results found
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Restrict Call Queue Number to show as the OBCID for the queue members.
Customer is requesting to have flexibility to restrict a call queue number to show to the queue members.
6 votes -
Call queue routing can be configured to provide customers with options to choose from multiple user voicemails when leaving a message.
Using RingCentral’s call queue routing, it can be configured to present multiple user voicemail options for customers to choose from when leaving a message.
1 vote -
caller ID pass-through
passing the original caller's number through the system to a final destination for inbound calls.
1 vote -
Delete the call recording only of a call queue call
The customer would like to have the option to delete the recordings only of the call queue call call not the entire call.
1 vote -
Feature Request – Dynamic Working Hours Toggle
Quickly adjust today’s opening/closing times via a simple dial-in code, improving flexibility for businesses with variable schedules.
Problem: Current system does not allow same-day adjustments to working hours; must follow preset schedule or use Web Interface.
Proposed Solution: Add a quick “on/off” toggle for working hours, effective today only.
Example Use Cases:
Receptionist arrives early → activate working hours immediately.
- Receptionist closes early/late → switch to after-hours mode manually.
Implementation Suggestion: Enable toggle via dial-in code from any authorised extension, not just through the Web Interface.
Benefit: Greater operational flexibility and alignment with real-world, variable schedules.
7 votes -
Live Call Commentary via Email notifications
Hi There, I want to know if have this feature
What we need is, and email to be sent as soon as a new call is received or answered by our team.
I want something like a live commentary
example, each time a call is missed, it can send an emailBut i could not find anywhere, where in the settings, when to send an email each time a call is answered.
The call log is not helpful, because i have to keep checking and have to refresh it
Please let me know, how to do this
Thank you
1 vote -
Enhancement Request: Call Queue Booster - Callback Timeout Tied to Voicemail Wait Time
Description:
Currently, the callback window is tied to the same wait time before routing to voicemail. If all agents are busy and no one becomes available within that time, the callback is missed and requires manual follow-up.
Suggested Improvement:
Allow callbacks to persist beyond the voicemail wait time or retry automatically until an agent becomes available.
Impact:
This would reduce missed callbacks and improve the caller experience, especially during high call volumes.
1 vote -
Option to answer limited number of active calls per call queue
The administrator would like to configure Call Handling so that, regardless of the total number of members in the call queue, only two calls can be active at any given time. Once those two calls are in progress, any additional incoming callers will be automatically placed on hold until one of the active calls is completed. This setup ensures that no more than two calls are handled simultaneously, providing better control over call volume and member workload.
8 votes -
Callback list.
Have an option to route callers to "Callback list" that will allow us to call them back if they don't want to wait on the line.
5 votes -
call queues ability to forward to CX queue outside
Currently in EX call queues, for afterhours/overflow you can play an announcement, send to voicemail, forward to extension or forward to external number. would be nice to have an option to "Forward to CX Queue" with a list of available queues instead of having to choose 'Forward to External number" look up the queue number and enter it.
5 votes -
Call Queue keypress
We want to have a keypress option when people are waiting on the call queue, for example: Press 1 to return to the menu, or auto attendant instead of just waiting on the line, we have multiple sites and we cannot just have one extension labeled as extension "1" receive these phone calls
2 votes -
que members
Set the number of members that can answer a call que. I have five members but want to decide how many are available by rules. To control the flow for high or low volume calls depending on time of day.
1 vote -
provide a refresh button for the call queue.
We would like to have this option to refresh the queue every so often without creating a new a call queue
2 votes -
Ability to receive up to 5 calls.
Ability to let the app the ring and receive up to 5 calls and choose which call to answer.
1 vote -
forward call queue calls to another call queue with same members if not answered or busy
request to forward call queue calls to another call queue with same members if not answered or busy
1 vote -
Ability not to see who picked up the call queue call
Ability not to see who picked up the call queue call,
When member's picked up the call from call queues.1 vote -
multiple sms recipients for call ques
please add multiple recipients for sms call ques. currently there's only an option to add only 1 recipient to sms call que.
6 votes -
Show "Callback" for Callbacks alongside Caller ID in Pop-Up Window
Create an option to identify whether a call is a standard inbound call versus a callback when the notification window pops up on the screen for a incoming call. This could appear alongside (under or above) the Caller ID so agents can see which type of call is coming in.
1 vote -
Allow call queue member to update the call queue's voicemail greeting/prompt.
Allow call queue member to update the call queue's voicemail greeting/prompt.
1 vote -
311 extension
Allow users to use 311 as an extension user on the account.
1 vote
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