This is a feature when groups are receiving codes that are critical for work group. Having this feature enabled allows the team to see these codes without relying on other users to forward the message from RingCentral. This group feature should be visible for the associated team in RingCentral Call Group.

When someone telephones our office, Ringcentral does an excellent job of managing the call queue so anyone in the system can answer. In the year 2025, it wouldnt seem like such a big request to have the same functionality with an in bound SMS message. Thanks.

Call Queue Members Should Be Able to receive SMS Reply to SMS using the Call Queue Direct Numbers

Should be able to both receive messages and also send messages.

Is this happening any time soon?

Surprised this has been in the suggestion box for three years...

We need a shared space for a department to be able to send and receive text messages on a direct line. That same space we want the capabilities of a call queue included so people can answer and place calls in a centralized location as well. We have that capability in Dialpad which we are leaving to enter the RingCentral platform.

SMS chatting has become an important function used by businesses in many different ways. Integrating this feature with call queue so the agents and customers can use SMS as needed will further enhance the service and streamline the operation.

I want to be able to text a client and include the team members from our company by selecting the team's group/call queue and not inputting individual members for every text. This would allow us to pick up where the last team member left off. It is especially helpful when someone is out sick or on vacation.

We have tens of these numbers and need them to function fully!

When receiving text messages to a call queue extension, customer want all members in the call queue ext will be able to receive the SMS.