789 results found
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Ability to disable the new SMS layout
The latest update for the RingCentral desktop app changed the way people send SMS messages - it opens a new small window for every new SMS message to a new contact. I'd like there to be a way to toggle between the new layout and the old, as many agents in my company reported disliking the new feature as it slows down their productivity.
2 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
2 votes -
Ability to see the thread first before asking to compose a message
I am being inconvieanced by the new text messsage dialog not just opening up the thread of messages between the contact but making you write the new message in a dialog instead. It would be helpful if we can see first the SMS thread before asking to compose and send a new message
2 votes -
option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list
Currently, call queue groups are displayed in the contact list when users attempt to send an SMS and browse their contacts. We want to prevent these groups from being visible to users while sending SMS or browsing contacts for SMS, but still maintain their availability in the company phone directory. We would like to add an option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list, while ensuring they remain visible in the company phone directory.
1 vote -
Request To Update Text message Sender Display Settings
Could you please make the following changes to the way customers receive text messages from us?
Sender Display Name:
Instead of showing "via RingCentral" as the sender, we’d like the messages to display our main company name (e.g., [Company Name]).
Sender Phone Number:
We’d like the number displayed to be our main company number ([Insert Main Company Number]) instead of any alternative numbers.
These updates are important for ensuring brand consistency and trust in our communications.
Thanks for your help, and I look forward to your update.
5 votes -
prohibit sending SMS
Allow admin to prohibit sending SMS to specified list of numbers
7 votesPhone system administrators can use the opt out list page in PhoneSystem >> Business SMS to add opt out records.
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stop sending sms when sms limit exceeded
We would like to turn off auto-purchase for SMS.
1 vote -
1 vote
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import personal sms messages to ringcentral app
The customer wants to import their personal messages to ringcentral app to use as a back up.
2 votes -
Text ID as another user
We have a user that would like to send text messages as another user. I have looked in the settings on the ringcentral app and I am only able to change to my own number. Would this be a setting that we can enable?
The extension for the user is ext. 4352 Crystal Jones. She is wanted to text out using her coworkers number (ext. 2503) Lisa Shockey for when she’s out sick. Is Crystal able to change her number and do this?
3 votes -
Filtered words
Turn Off Filtered Words for SMS Texting
We run a ketamine-assisted therapy clinic and are not able to use the word “ketamine” without it being filtered. This is seriously impacting our business and ability to communicate about the service we offer. We did not have this issue with iPlum or Google Voice and only switched to RingCentral for the added features. How do we resolve this so we can resume normal business? We need this single word uncensored. Please advise.
1 vote -
Bulk SMS using mobile app
Please have an option to send bulk SMS using mobile app, currently it is only available using desktop app.
5 votes -
Ability/Feature in RingCentral SMS for sending mass communication text messages
RingCentral SMS - Ability/Feature to send mass communication text message either via @mention or bulk recipient
1 vote -
Send SMS to shortcodes
Ability to send and receive SMS to/from shortcodes.
16 votes -
Personal Contacts Group Not showing in ring central app
This should be available so i can send text to a group i created on the web under contacts-personal-groups.
3 votes -
when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll do
when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll down through a hundred text messages to find the ones that with the star(s)."
1 vote -
restrict a user from entering anymore once maximum amount of character is reached for SMS
restrict a user from entering anymore once maximum amount of character is reached for SMS
2 votes -
Increase Number on a Campaign
Non-profit organizations are still not allowed to increase the number on a specific campaign to more than 49 in number pools.
11 votes -
sms text
Have a seperate sections for sms texts to be saved into a seperate folder area (not add to favorite texts) so that we can have it saved for future leads when we have texts that we want saved without going through 50 to 5000 sms texts going down the line we have with all the sms texts.
1 vote -
Disable the "Via RingCentral" Label
The customer would like to remove the 'via RingCentral' label when sending text messages to their customers using the RingCentral app to an iPhone users via regular text messaging
3 votes
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