729 results found
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I would love to be able to attach files to the text message templates
I love the new template feature in text messaging, but it would be even more fantastic if we could upload files into the templates.
2 votes -
We need to pick message we are aiming our responses
instead of using the message again , and redirect we should pick up the Message or response we would like to Reply without having to rewrite the whole message again, we can do it with Icons only, but we need text Reactions too.
1 vote -
Disable SMS on User's End
There should be an option to manually disable SMS on user's end once SMS notification is received.
3 votes -
Numbers Assigned to groups need a group inbox
Just like group voicemails are accessible in the RingCentral app, SMS sent to a group with a number assigned should have the same functionality.
1 vote -
Identify the SMS sender information/source
Ability to see further SMS information that may identify the source of the sending numbers (i.e. if they are from the same IP address or any connecting information with a specific phone number).
2 votes -
Add an OPT Out Signature line to SMS message automatically
Since it is required by TCR that all SMS messages to clients have an opt out message , it would advantageous to have a feature where this message is auto populated on all messages sent through our ring central app.
45 votes -
Custom Role to assign Automator
Custom Role for non-super admin role to assign SMS automator to other users
3 votes -
Add "Unsend" support to RingCentral SMS
Use case: People make mistakes when typing and texting. Feature request: Add an "Unsend" button in RingCentral SMS that will pull a message back into its draft form. The "Unsend" button should be available for ~5 seconds before disappearing.Value to customers: This will make communication easier and more natural for customers, giving them time to revise and update what they say.Competitive: "Unsend" is already widely adopted in email platforms today. Other communication solution providers have started adding this feature.
7 votes -
transfer all of the text messages the a user has had with multiple individuals to another user
Ability to transfer a user's text messages to another
I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?
1 vote -
Decline a incoming call with a text message
Decline a incoming call with a text message sent to the caller
43 votes -
International SMS Activation
Reason:
Currently, international SMS cannot be activated for an account without first registering for TCR (The Campaign Registry) business SMS registration. This registration is primarily for Domestic SMS, but it is a prerequisite for activating international SMS as well.Feature Request:
To enable the activation of international SMS independently of the TCR business SMS registration, because international numbers do not fall under the TCR business SMS agreement.1 vote -
Increase SMS limit from 5 to a higher number for Voicemail notifications
We have a shared extension to handle emergency and after hours calls for our IT group. I would like the team to be notified by SMS when we miss a call or receive a VM on that extension, so we can best server our customer base. Currently I can only add 5 SMS numbers, this would be better served to either have no limit or a much higher limit. I currently have 7 individuals on my team but I can see the use case for this for larger groups.
1 vote -
Ability to set up automated messages with RingCentral Salesforce
We want to send automated messages to customers, using different users with assigned numbers numbers using ring central.
3 votes -
voicemail and text message notification for customers who failed to answer the call
aside from voicemail option in IF NO ONE ANSWERS there should be a message notification too to the customers that will say that they are not available.
1 vote -
send the caller a text when call is not answered
If someone calls our team and we dont pick up the phone, we can send them an automated text acknowledging that we are sory for not answering the phone or something long those lines
1 vote -
Allow SMS Outbound Caller ID Change
Feature that allows admins to change SMS caller ID for users.
64 votes -
Team/Group SMS Feature for Clients
We really need this feature so clients can text our "support team, customer service team, etc." and allow several people on our company team be able to view & reply to these messages.
Nextiva just rolled out with this feature last month (Feb. 2024). Let's see it already RingCentral, please! Don't let Nextiva outpace you on features. They've been rolling out really nice back to back features in the past 2 months.
3 votes -
Super Admin full access to VM and SMS on the Admin Portal
It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account
73 votes -
Date indicator for test messaging
Customer wanted to have a date indicator for the SMS he's receiving or sending on the RingCentral web browser.
1 vote -
Enabling SMS just for receiving messages only
Possible for our MVP license users to utilize the text message SMS just for receiving messages but not for sending without having to set up TCR registration process.
3 votes
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