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Phone & Messaging

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3253 results found

  1. Feature request: Ability to share meeting templates (including polls) with coworkers and/or include meeting templates as part of the user setup template.Additional detail: We coordinate CPE for our users through RC meetings. Our regs require attendance polling questions every 15 minutes or so. These are the same questions used for every meeting. I'd love to be able to have our presenters (internal) select a template rather than having to manually enter the polling questions each time. I have an example template here: Meeting ID 145-642-4165

    3 votes
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  2. When exporting MOS and QOS stats from the analytics portal, graphs are not included

    14 votes
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  3. The user list export only includes Cost Center name today. It would be helpful to include the Billing Details from the cost center in that report.

    1 vote
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  4. Move Limited extension templates to the same section as limited extensions or move limited extensions to the users sectionWhy are they in separate places?

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Please add the functionality to omit a fax cover page regardless of the email subject line being blank or not. This is a problem for large-scale email to fax operations and is hindering our ability to fully migrate certain labs to the RingCentral Platform.

    5 votes
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  6. Large Restaurant chain would like to have the option to bulk change the hours of operations, time of day, store hours, etc. in the RC Office IVR menu/settings.

    1 vote
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  7. Think it would be a great idea to be able to play a recording during a call. This would help for legality reasons for some companies or for cancellation terms, etc.

    6 votes
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  8. I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the menu where the email is used and delete it / modify it

    3 votes
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  9. From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Users sometime inadvertently set "Do Not Accept Any Calls" on and then don't know why calls are going straight to VM. Super Admin. cannot see that this is on and it delays troubleshooting resolution.

    2 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Please allow a Voicemail PIN number to contain repeating or sequential digits. It is easier to remember a PIN number if that is 4 digits only or if it is repeating numbers like 17777 or 1666.

    1 vote
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  12. In the admin portal on our number we can decide if we accept "call and fax", "call only" of "fax only". Should be cool the include text message so we can enable or disable text message from some number (like our master number)

    1 vote
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  13. Having a column on Call Logs specifically for calls using up the International Calling Credits Bundle would be a big help.We have over 300 users. 70 of which have global office numbers. It's difficult to keep track of which US extensions are making calls that incur a subtraction from the international calling credits if there is no indication on the call logs. We found that one phone call. There was no indication on the Purchased column under Call Logs. The extension had a US number, and made an international call. But it would be difficult to look through the call…

    2 votes
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  14. When deleting a number from an unassigned extension with a phone, it leaves an unassigned user called ext. with no device assigned. There is no way to attach a phone number from inventory to that extension without a device. To associate a phone number as an unassigned extension an admin would need to delete those unassigned extensions without devices then add the new unassigned extension and select the previous number from inventory to attach. That process also involves choosing a shipping method even if the phone is a softphone. It seems very counterintuitive. Suggest not requiring shipping if softphone is…

    3 votes
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  15. I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Right now, they have to request the calls from a central administrator, which requires time and resources that can otherwise be eliminated. Managers could also manage in real time without having to send a request for the call and then having to wait for the admin to get to the request and send it.

    2 votes
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  16. Request to have the dial by name directory press option to have 4 to 5 digit dialing instead of 3.

    1 vote
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  17. Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language in there specifying we still need to contact our RC Rep and let them know what DID numbers to actually remove from our account so we are not paying for them anymore etc.

    5 votes
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  18. please add a call log feature where it adds caller's information like city, state and zipcode

    2 votes
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  19. 1 vote
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  20. This can be useful so that I can prevent unwanted text messages but still be able to see the sender

    2 votes
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