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Phone & Messaging

Phone & Messaging

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3236 results found

  1. please add a call log feature where it adds caller's information like city, state and zipcode

    2 votes
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  2. 1 vote
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  3. This can be useful so that I can prevent unwanted text messages but still be able to see the sender

    2 votes
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  4. Subscribers that have relationship with Google or a third-party using Google for advertising purposes been having call forwarding issue. Subscribers need to reach back to their advertising vendor or Google directly to disable call forwarding rule.

    1 vote
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  5. Some users would like for desk phones to ring before mobile apps, and have them split from softphone into separate entities.

    23 votes
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  6. The majority of our users use deskphones. To help ensure that all voicemails are attended to in a timely manner it would be helpful if on the RC Portal next to the Msg column if there was a date/time stamp indicating the last time the mailbox was entered. We have several hundred phones and Support's recommendation of accessing each voicemail box is not feasible.

    1 vote
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  7. This would be helpful for customers who are consolidating multiple domain environments to use SSO without Federating them.

    3 votes
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  8. To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required

    1 vote
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  9. Process of converting limited extensions to full user extensions is complicated.

    3 votes
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  10. Users who have been sent an activation email by mistake (non-user phone locations) can't be updated to be active unless someone get credentials - customers use fake emails to do this sometimes now knowing they should activate on their behalf. You should be able to set credentials for users already created and in a Not Activated state.

    3 votes
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  11. When we assign users to a number there are fields for Job Title and department. We have been filling this out when setting up new users but have realised that this is causing data duplication. Is there a way we can get these fields pulled from the Active directory user that is already set up before we assign them a number. I know that our users use Microsoft Single Sign-on to sign into RC so the link to O365 is already established. We use Azure AD so if the link to O365 is there then it shouldn't a stretch to…

    2 votes
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  12. Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes.I have certain users who prefer to have professionally recorded voicemail Outgoing Messages. I wish we could assign those sound files in the Prompts Library to individual users, rather than just to company wide extensions or queues.

    1 vote
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  13. One can appreciate the robust nature of your platform that appears to be scalable. But is it? When was the last time you checked your training/university platform for onboarding the sole-proprietorship use case? Please review your platform for useability by single user businesses, OR - provide a disclaimer that indicates your company has moved on to cater to corporate teams (which is perfectly fine - we just need to know whom you are serving... think transparency xoxoxo). One might consider the system features to be scalable to a single phone and single laptop user use case. And when you are…

    1 vote
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  14. Hello,
    We're using a virtual fax line. All incoming/outgoing faxes & confirmations are getting forwarded to a specific email distribution list. This is working fine. However, I was asked if we can setup monitoring in case some of our clients are unable to send us faxes. I opened Case Number #13289153 for this & the engineer informed me that the fax errors will never get sent to the distribution list. He said the only way to view this info is if we login to the portal & manually extract the info.
    I think it would be useful to have a…

    1 vote
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. We want an option that if a user extension is not available or if it is not during after hours, we can route calls to a paging extension instead.

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. abiltiy to use templates for queues, auto receptionist - general settings, business hours per site, IVR's

    9 votes
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  17. RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.

    10 votes
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  18. Most firms have hold music when you call the office mainline.and are put on hold. And not just for direct ext numbers.

    4 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. At present users are receiving emails from an admin's name they do not recognise and it does not look professional (almost spam). Please allow us to hardcode the name within the email so it looks more familiar. E.g. Hi xxxYour IT Team are inviting you to join RingCentral MVP.

    1 vote
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  20. The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.

    2 votes
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