3086 results found
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Multiple input or uploading of number list for blocked numbers
Why is it useful?
• It will be useful because like many other company we have a long lists of number that need to be input as blocked numbers.
Who would benefit from it?
• It will benefits the admin users as it will ease the process.How should it work :
• The current process : user copy & paste or type each phone/tel number to the input box of blocked calls Tab under Screening, Greeting & Hold Music.• The idea:
- User can upload a file (the list of numbers in excel or csv) or type mutiple…1 vote -
Ability to search on sites under common area phones
Currently under phone system - phones and devices-common area phones. If you click on filter and select sites there is no search bar.The ability to filter on sites is available under phones and devices- users phones
1 vote -
Include RC APP in the Forwarding to Co-worker in call Handling Section
Please include RC APP in the Forwarding to Co-worker in call Handling in USERS as this section is only limited to showing the hardphones when an extension is selected since not all users have hardphones, most users only have the RC App to use as the phone for incoming / outgoing so it will be nifty if the app comes up on the selection as well.
3 votes -
Send email notifications when paging devices' status changes.
We can see the current status by going to "Phones Systems >> Phones & Devices >> Paging Devices". It would be beneficial to receive notifications when the status changes from online to offline or offline to online.
1 vote -
Creating new Role for Billing Invoices & device inventory details without purchase option.
For a test purpose I also created a new Billing Role template with only Billing invoices & inventory permissions, but I found that the device ordering is reflected automatically. I tried disabling different tabs but still device ordering was showing in my test account. Appreciate your response on this.Pls find the attached snapshot FYR of my test account with the new Billing role template.
2 votes -
Automatically Add/ Remove Live Report Licenses
It would be a much better user experience if RingCentral had the capability to automatically add Live Report License when user is added to Dashboard and in turn automatically remove Live Report when they are removed from a Dashboard.This whole thing of needing to transfer a license to another user if one is removed and another is added is not a good UI experience for RingCentral customers and also adds unnecessary work for your RingCentral support teams.
1 vote -
Allow anyone to begin and host video meetings
I want for anyone in my team, who has access to a recurring weekly meeting, to be able to begin it. I am admin for my company so I often am scheduling meetings but don't necessarily want to be hosting every one. It would be preferable if the first person who signed into the meeting was automatically designated as host and then they could transfer that authority if needed. Thanks!
4 votes -
Ability to search on sites under paging groups-devices to recieve
Currently under phone system- groups- paging only select a paging group and go to paging details.If you click on Devices to recieve page and drop down sites there is no search barhoweverIf you go to Users allowed to page and sites the search bar is present
6 votes -
Call Queue Prioritization from the same Primary Members
Make an option available to prioritize callers from different queues that share the same primary members. If there are callers waiting in both queue one and queue two, callers from queue one would be distributed to users (CSRs) before callers from in queue two. Allowing VIP customers or other more urgent callers to reach a live agent faster.
9 votes -
Deleted Items - Data Retention
Is there a way to change the default auto delete time on a voicemail box from 5 days to 30 days? We are a medical clinic, and it would be very useful to have deleted items last longer in the event of an incident with a patient.
1 vote -
Ability to assign credentials to bulk user uploads
We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
6 votes -
System wide blocking of spam numbers to all extensions
There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking to the extension one by one or filing it with the DO NOT CALL list does not help. Having to block it to each extension takes a lot of time and adding it to the Do Not Call Registry takes 30 days to process, which doesn't help because tomorrow it will be a new number…
26 votes -
Looking for a way to not send automatic email alerts to users added/removed to and from the phone monitoring queues
This would be helpful for admins to be able to decide if an email alert should be sent to an employee for monitoring purposes.
1 vote -
Monitor calls that are in conference
id like to be able to monitor the calls my agents are making when in a conference call
8 votes -
Allow a particular user to receive more calls than others in a rotational call handling queue
in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of a high performing user would be a great feature.
5 votes -
Admin Portal IVR Menu - Pls make Text To Speech Box Expandable
Hi,Please can we request that the IVR Menu, Text to Speech, Text Box is expandable?This text box is tiny and when we need to enter a long message, it is difficult...
11 votes -
Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)
Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues.This feature would be particularly useful when we have been asked by the business to divert all calls in the phone system for a specific business area.
5 votes -
Create Download List for Message-Only Extensions
Admins need the ability to download a list of message only extensions that includes their "Message Only Extension Details." This is available under User List but not available under Message-Only Extensions.
18 votes -
Massively change Display name for users
Beign able to change the RingCentral Display name massively to all users or a set number of users in the admin portal
1 vote -
Provide notification that call may be monitored, only in states that require that.
This customer required notification to callers that there call is being monitored. This is only for inbound and outbound calls that will be monitored. The customer feels this is required by law in any 2 party consent state. To play a blanket message on any call (whether it will be monitored or not) is very disruptive to their business especially for out bound calls.
1 vote
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