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  1. Customer is looking for a way to send customized banner OR pop-up notifications in the RingCentral app, much like how RingCentral pushes banners/pop up notifications when we release a new update or feature. I will add a screenshot as an example of the banners we see!Use Case: for pushing company announcements & important information for end users to see when they launch the app. While communication like this can be accomplished via the company-wide team chat, if an end user is apart of many teams, messages can easily be missed. A banner/pop-up would help ensure end users don't miss anything!…

    1 vote

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  2. Requesting to add 'Assign To' to the menu option in the Number Inventory. Currently the only option listed is Delete, with this, we can delete multiple numbers at once; however, we cannot assign multiple numbers at once. This would be beneficial for managing numbers that have been moved back to the inventory after a user is disabled or deleted.

    1 vote

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  3. Our company has been having a daily annoying issue where the "Always ring for at least 30 seconds before forwarding is completed." is enabled daily on several users without our consent. I have reported this repeatedly and the last tech tells me this is a known problem without a resolution. This happens if any user uses the mobile app. I was told not to use the mobile app; this is not an acceptable resolution. Our lines are ringing way too long before they are transferred to another user. This feature should be removed OR the ADMIN should have the option…

    13 votes

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  4. It would be a great add in Service Web or via Billing team to have the possiblity to bill each cost centers independantly. Right now invoices are made per account and companies have to ventilate on their own with the detail from this invoice.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. With the 22.3 release of "Custom Key Layout Support for Mitel and Poly phones", additional features are available that can be selected under Presence Keys. One of these is an intercom feature (which simply speed dials *85). Unfortunately, users cannot include the actual extension that they want to program onto the phone, thus forcing them to try and remember extension numbers. This requested feature can be prevalent within the smaller Healthcare, Education, Manufacturing, FinServ and Retail spaces.

    3 votes

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  6. It would be extremely helpful to send incoming calls that do not have a phone number, or any callers not listed in company or personal contacts, to be sent directly to voicemail. That way we do not get bothered by spam calls, but if call is legit, we get a notice.

    4 votes

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  7. Currently, when adding a new local number to the account via admin portal there is no way to search for a specific number. Instead you must view all available numbers and refresh or go through a list.It would be more convenient to have the ability to search for a specific number beyond the area code when looking at numbers to add to the account.

    2 votes

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  8. Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service seems to only work with English. As we have both English and Spanish-speaking clients, we get voicemails in both languages (on rare occasions a client will switch languages mid-sentence. Spanglish?)It would be nice if the voicemail transcript system would accommodate other languages commonly spoken (here in the USA) and auto-detect the language spoken.

    6 votes

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  9. In RC Admin/User Web Portal > Reports > Call Log, Name can be associated with Phone Number, future calls from the Phone Number will now display the Name in Caller ID.This function only works for individual RC users. For example, if RC User 1 enters a Name for Phone Number 123, RC User 2 will not see the Name for Phone Number 123 in Caller ID, so RC User 2 will also need to also enter a Name for Phone Number 123 in order to see the Name in Caller ID.It would be great if when RC Users associate a…

    3 votes

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  10. To be able to capture the recording of a transferred call to another extension if both extensions have the automatic call recording enabled.

    5 votes

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  11. My job requires that all phone calls need to be recording. When I signed up from ring central that said this would be a feature. Please add cloud recording on my phone. This is all need to be on my people

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Customer wants to use the added personal contact on their admin portal as a forwarding number in a custom rule. He said that it will be easier for him to avoid mistakes as well in forwarding calls for an external number

    3 votes

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  13. After listening to the available recording under "Block robocalls" section under the "Phone System" setup, I realized that it was not what I would like to have. Regrettably, I am not allowed to edit as I am in other areas where a recording is available. I would like to suggest the addition of editing to this as well.

    1 vote

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  14. HiPlease create a feature that user can record call monitoring when we monitor other user

    1 vote

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  15. If a customer or support changes the length of the sites or the Extension numbers, can we allow the idea of this being able to be reverted? If a change is made to the extension size, a "1" will be added to all the existing extensions but if we are wanting to change this back, or it was ordered incorrectly, currently this cannot be done.

    8 votes

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  16. Your current process requires the user to use your arrows to select the time instead of allowing the user to directly enter the time... annoying.

    1 vote

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  17. We are adding a large number of users and phones. It would far quicker and simpler to be able to add the phones in bulk or individually on one page and the assign them to users.

    2 votes

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  18. There should be an option under the Admin Portal's archiver sync option to back up other extensions messages (voicemail, SMS/MMS, and fax) not just for his extension.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. We would like to have more filter settings when in the Delivery Settings in the call log. Or when filtering in the call log and applying the filter, users can click delivery settings to send the report to an email each day where it will save the filters that had be previously set.

    3 votes

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  20. It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.

    1 vote

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