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  1. We are adding a large number of users and phones. It would far quicker and simpler to be able to add the phones in bulk or individually on one page and the assign them to users.

    2 votes

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  2. There should be an option under the Admin Portal's archiver sync option to back up other extensions messages (voicemail, SMS/MMS, and fax) not just for his extension.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. We would like to have more filter settings when in the Delivery Settings in the call log. Or when filtering in the call log and applying the filter, users can click delivery settings to send the report to an email each day where it will save the filters that had be previously set.

    3 votes

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  4. It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.

    1 vote

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  5. call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension

    1 vote

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  6. We had a new admin accidentally block all calls on the account by toggling the "block all calls" on the system mailbox ext. I can't think of a reason why this would ever need to be done. On the system mailbox ext., can this option be removed, greyed out, or at least a pop-up stating the repercussions if it's toggled?

    1 vote

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  7. We would like to enable the company directory setting

    6 votes

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  8. Add JobNimbus App to simplify my calls with their customer service software

    1 vote

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  9. I would like to be able to set up a global missed call notification emails to go out to my customer care team so they can know when call are being missed on any future and current number in my organization

    1 vote

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  10. Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent back into the call queue.When callers dial a company number, that call is sent to an auto-receptionist, they are then routed through a custom rule to the ring group, if an operator doesn't answer the call within 25 seconds then the call is routed back to auto-receptionist.…

    14 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.

    1 vote

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  12. I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes each time to navigate the options menu, wait in queue, explain the issue to the support agent, wait on hold while they create the support ticket, and then have them explain that they have opened the ticket and it will be resolved. The user I have assigned the new number then…

    1 vote

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  13. Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost centre as we have to do a lot of cross-referencing.

    1 vote

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  14. As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.

    1 vote

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  15. If we could have a Login hour report feature Per User available, that could help us focus on Indiviudal productivity and focus on under performing users.

    2 votes

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  16. Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day.If there was a setting at the User level to prevent getting this notification, or better yet, at the queue level to prevent notifications that would be great.

    13 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. currently, you can only edit the basic call handling of the app, there is no option to add number or other call forwarding set upAlso, please check if we can add an option to edit the caller id and call handling during extension creation along with basic details

    4 votes

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  18. Please can you include a copy of the number transfer request form that we complete in the admin portal and also email a PDF to the requestor?That way if a port request fails or there is an issue we can review the submitted form and identify if it was caused due to an admin error.Would be great if there was also an option to edit/resubmit.

    1 vote

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  19. Please work on adding an option in the portal's Greeting / hold music section for an option to record or TTS a message that plays as an "interruption" or break when callers are on HOLD - with a time selection of interrupt every 20, 30 , 60 sec / 2 minutes or 5.

    4 votes

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  20. We are an organization that still has a live answer receptionist and actually use the desk phones to do everything. Our executive staff have administrative assistant's that answer their calls when they do not. Our 10 year old Shoretel System allowed us to assign a ring delay on the button on the administrative assistant's ShoreTel desk phone. So it would ring Mr. X's desk phone 3 times then for 3 additional rings it rang both Mr. X's desk phone and the button the monitored extension button the the assistant's desk phone at the same time for the next 3 rings.…

    2 votes

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