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  1. IVR menus share the same notification rules as the main line. If this was separate, we would be able to send different notifications for different IVR menus to different users

    1 vote

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  2. It would be beneficial for us to be able to play a marketing message to our customers that would interrupt the hold music in a similar way that a message can interrupt the music while a person is waiting in a call queue

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Phones in secure locations require the disabling of the speakerphone. Controlling the feature/function from the Admin portal would be extremely useful; especially with a large number of phones to manage.

    1 vote

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  4. The customer is requesting to have a visual chart of their phone system and extension setting available in the service web

    1 vote

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  5. To avoid call handling members having rejected calls due to staying in the queue accidently overnight, an automation which kicks everyone out until next start of business.

    11 votes

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    Implemented  ·  2 comments  ·  Admin Portal  ·  Admin →
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  6. ...ngineer them. For security reasons being able to disabled company directory, will prevent hackers from find out all the users in your company and then social engineeering them to get info to gaina access to your company to for example send a user ransomeware.

    5 votes

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  7. If a user dials 4-1-1 and then releasises there mistake we instantly get charged $2.75 even if the call didn't go through. I proposal that Admins shuld be able to disable this feature company wide as it's outdated and should be dropped, as 4-1-1 is obsolete.

    5 votes

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  8. Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent back into the call queue.When callers dial a company number, that call is sent to an auto-receptionist, they are then routed through a custom rule to the ring group, if an operator doesn't answer the call within 25 seconds then the call is routed back to auto-receptionist.…

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. The ability to set a different call recording announcement for internal and external calls.Reasoning here is that internal team members already know that calls are recorded and why. Having the same call recording announcement whenever an internal call is made or when a call is being transferred internally slows things down and becomes frustrating for team members.This is particularly an issue for Redmayne Bentleys traders where time is of the essence when making these calls.

    22 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. We have identified an issue with the Billing Licenses and Inventory Page of the Admin Portal where the Additional Local Number license quantity does not display Available licenses if they are not directly under the company site or in a different cost centre.This appears to be different to the results we see for other licenses and hardware, where we can view all used and available regardless of the site or cost centre the item is assigned to.As advised by our account team, we would like to request a design change so that the license inventory displays all available licenses in…

    1 vote

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  11. We create users in small batches, 1 to 5 at a time. They're usually all for the same department, and need to be configured with the same template. I think it would be great to have a section in the "Add Users" screen where you could select a template to apply to these users immediately upon creation, instead of having to manually find, select, and apply template to them right after.I think anyone who frequently adds small groups of similar users would agree. It's not really economical time-wise to use the bulk upload for such small user sets, so this…

    3 votes

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  12. Create a rule to select callers who have withheld their number. Currently you can only input numbers.

    1 vote

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  13. In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without Admin intervention.

    3 votes

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  14. I would LOVE to go into my case portal and be able to filter on the case headers so I can exclude duplicate/closed cases. I always have to sort to get the most recent cases at the top so I can monitor ACTIVE ongoing cases

    1 vote

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  15. Our operations manager is on leave and even though I have an admin account I am not able to edit scheduled performance report subscriptions she created. This is a significant issue to our operation. Please allow admins to have access to all subscriptions that are created. We currently have outdated reports being emailed daily that are not up to date.

    3 votes

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  16. Right now the system greetings pull from the user's language setting, it would be useful to allow the user to set a different language for each greeting, or at minimum the voicemail greetings. We have some situations where users would like to use RingCentral in English, but their voicemail must be set to a different language based on the region the line is in. This is particularly important in Quebec where the government requires public interactions to be in French, even though some employees would prefer to use English from an administrative point of view.

    7 votes

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  17. I would like an option to turn off the system voicemail notifications to a Message Only Extension when changes are made to that account. IE;.. we have a transcription e-mail going to our internal helpdesk ticketing program that auto generates a ticket from the voice mail. We don't want it to be creating unnecessary tickets from a system generated voice mail message.

    7 votes

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  18. The request is for enhancements to managing Additional Local Number Licenses. For example, when deleting a phone number from Inventory - automatically delete the Additional Local Number License. When deleting Additional Local Number Licenses (from Licenses & Inventory) - present the form with phone numbers associated with ALN prior to review and confirmation screen. In Number Inventory, provide additional columns that display who/what phone number was previously assigned, to provide easier validation for removal.

    1 vote

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  19. Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day.If there was a setting at the User level to prevent getting this notification, or better yet, at the queue level to prevent notifications that would be great.

    10 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Currently, if you attempt to add an email as a fax sender, and that email is assigned to another extension, there is no way, other than to manually check every extension to find that email address. This is daunting when you cannot export all extension information. What could happen is to show which extension that email address is assigned in the warning popup.

    1 vote

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