3614 results found
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Recover deleted site for multi site
I mistakenly deleted a site for our multi site It would be better if there is a way to recover the deleted site if there will be a site that has been deleted by mistake for your customers to recover rather than setting it up from scratch
1 vote -
IVR: Nester IVR
Cx wants a nested IVR which is to bypass the first IVR Menu set up and directly connect to the second IVR but still the dialed number is the main company numberI am trying to call the number in this format
8285371554911 vote -
Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.
Our tenant is SSO only and a terminated user has their Call Log Email Delivery on and we are unable to log in as the user to turn it off due to SSO only. Disabling the user does not stop the email from being deliver neither. We cannot delete the user right away since we need to forward their calls to a main queue for 30 days. Having the option to turn this feature off for the user would be nice.Another potential option is to add a voicemail option to disable "Call Log Email Delivery" since Admins can reset the…
25 votes -
Disable Call recording prompts on Internal Call Transfers
PLease add an option where users can disable call recording on internal transfers (like peer to peer)
10 votes -
BLF codes for users needs to be in the Admin portal
Configuring the HUD to put buttons on desk phones is non-functional, because you can't include numbers of people outside the RingCentral system, like cell numbers of field personnel. That requires programming the buttons on your desk phone manually.Once you program a single button manually, changes to the HUD will no longer populate buttons on your desk phone, which is the only way to find the BLF code for someone, that you need to add manually. When a new user is added to the system, a phone must be reset, to allow the HUD to populate the buttons to find their…
4 votes -
Capability to change the caller ID name of the main company number from the Main Super Admin's name to the Company Name when being used ...
...by a user to send fax internally/within the company.. It will be beneficial to the users since they can identify right away that the number is the main company and not the super admin.
1 vote -
Edit Other User LOB Dashboard
Edit Other User LOB DashboardWe are not able to edit the widgets or any information in the other user created dashboard on LOB. What the point of sharing a dash is for me when I can see everything but cannot edit it.
2 votes -
Using assigned number under different site as a caller ID
With this user extensions should not be manually assigned to a different site before the assigned number of that extension can be used as a caller ID name.
2 votes -
add possibility to manage status of auto call recording during account creating or globaly
Need to have possibility to manage status of auto call recording during account creation procedure or globaly. Btw, existing menu=>"Auto-Receptionist>General Settings>Enable Automatic Call Recording " looks similar to Global switch for On/Off but works different. So my proposal is to add On\Off to role template or add Global On/OFF for all account.
1 vote -
Feature request to have an option to be able to download the list of the block calls using the admin portal
It is useful if we need to manually check all blocked numbers and to have a hard copy of the List
1 vote -
Limit Call Monitoring Permissions
When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, without worrying about accidental interruptions.
8 votes -
Wants to have a custom message when receiving incoming calls. When his customers will call the main number he needs to hear a message on...
... the phone for example: " " A to Z Residential. Customer wants to hear a message before accepting the call
2 votes -
Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as w...
...e need them.. Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.
2 votes -
Ability to Remove the *9 or the ability of the users stop the automatic call recording manually
Ability to Remove the *9 or the ability of the users stop the automatic call recording manually
1 vote -
Daily export of application users via CSV
Our Identity and Access Management policies requires a daily export of application users via CSV.
1 vote -
Notify admin or user when a phone number is changed/deleted from the account.
To notify the admin or the user if a phone number is changed/deleted from the account due to bad number.
1 vote -
Multi-Site Directory
Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an extension list to build the site directories and allow the IVR to point to that extension list only.
13 votes -
Call Queue - Ability to turn off missed call tagging
We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we had to ability to turn off missed call tagging. Even if we miss a call it rolls over to our answering service so the missed call tagging just creates confusion and frustration that I have to clear the notifications on my handset and CRM everytime someone calls.
97 votes -
Add the "external number" forwarding option in the custom rule
It is useful to allow forwarding calls to external numbers. This has been a working feature until the new update. It is no longer showing as an option when creating a custom rule under a user extension
1 vote -
Chat platform for customer interaction
A feature for the client's customers to engage with their employees through chat same like Rchee used in the GSS chat support line
1 vote
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