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  1. My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequently used in our previous system and is extremely important in identify which calls should be reviewed. As of now, we sometimes hit next page 6-7 times to get through all the calls, and then remember where the longer calls were. Some type of sorting would be a good addition.

    1 vote

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  2. Please add as an option for (1) multiple call queues to be selected under the company wide custom rule section of the portal's auto receptionist, and also (2) forward to external number. My caller needs all calls to be routed to at least 5 queues during the weekends only or to an external number right away without going to any individual extensions to setup forwarding there. So far we are unable to do so as the custom rule only has limited to 1 extension, 1 call queue, voicemail or announcement only which greatly limits their business.

    1 vote

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  3. We are into recruitment business and we are using this texting feature everyday. We can pull out reports of calls and messages. But why not text? That'd would be a great add-on feature for pulling out the texting report of each user in the organization.

    3 votes

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  4. The request is for customers to get an alert when a customer's domestic or Global Office minutes are low or have been exceeded, either via RingEX messaging or email.

    3 votes

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  5. Right now the IVR default settings for the greeting is for it to be played three times before transferring the call to the next step. Is there a way you could change that to a single playback?

    4 votes

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  6. If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down feature should be checking actual status instead of, apparently, displaying the last known status.Another question I did not test is whether queue calls would be routed to the off-line attendant.

    1 vote

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  7. Many customers use have a multi-site tenant and, at times, each independent agency is an individual business. So the user directories need to be segregated by group or by site - one group should not be able to see the phone extensions at another site.

    55 votes

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  8. Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit. 9 is higher than 89 or 899 or 89999999999

    1 vote

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  9. Have a tick box that will enable call recordings on all extensions when they are created.When creating new extensions the recordings are not enabled and the option to enable is a totally different menu, so this is usually forgotten.

    3 votes

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  10. For example, options like searching across accounts. User information and presence should be siloed.

    2 votes

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  11. Hello I am looking to find the busiest times of day for inbound calls to a specific cue. Can you help me find that report please?
    I am looking to overlay 30 days worth of call data on top of itself to see when my busiest call times are in a day.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…

    51 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. I recently opened up a Support Case with Ring Central Office Support regarding the ability to remove Fax Templates in Ring Central Admin Portal. I was told to submit this idea from the Office Support Team because currently Fax Templates can not be removed.

    1 vote

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  14. Even though I have setup a custom user "Role" in RingCentral to block access to Call Recordings, if I give a user access to "Member Management" on a Call Queue, it gives them access to Call Recordings for all calls to the Queue. Access to call recordings should be dictated by the user Role and not by the Queue access. We need the user to have access to control Queue members, but not to any Call Recordings.

    3 votes

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  15. Idea / suggestionAccording to RC support, the web portal does not keep / display any information regarding the call flow / path when the 'presence' features are used to pass a call between extensions or pickup one extension from another.This leads to incomplete call information and makes the 'call log' rather pointless since you have to ring up RC support to get a complete picture. The 'call log' report in the administration web portal needs to show EVERY step in a call's flow - no matter how they are initiated or what system they use.BackgroundIn our company we have one…

    1 vote

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  16. as an admin. i can import a CSV of contacts and assign users to add this too. IE whole company. or a check lists user 1. user 2. user 3. etc.

    52 votes

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    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. BT Cloud Phone:Users or User Roles Outgoing call blocking feature from BT to external numbersExample:only certain users with a specific role are allowed to call a certain number none BT or RC for that matterSimilar to Standar International Role but local (non-geographical number such as alarm services).Outbound call number prefix off feature.

    6 votes

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  18. The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.

    5 votes

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  19. I would like to see how much time team members have their status on available during the working day.

    2 votes

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  20. When there is an incorrect charge on an invoice there needs to be a way to remove the incorrect line item or show the actual credit amount as a line item to offset the incorrect charge versus a credit memo.

    1 vote

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