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3086 results found

  1. To be able to have a one year range for the downloaded call logs content

    1 vote

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  2. Have a designated filter in the call logs for monitored calls and an in depth data if the call was successfully joined/barged by the monitoring extension.

    1 vote

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  3. Permanent deletion is not a good idea.

    1 vote

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  4. -Customer calls and rings QueueA -on all users in QueueA, their phone shows QueueA and customer number for caller id -if no one answers the calls in a specific wait time, the call is transferred to QueueB -on all users in QueueB, their phone currently shows QueueB and customer number for caller id Question - How can I get all users in QueueB phoness caller id info show what queue overflowed to their queue. Example- i would like it to show Queue A and customer number. Reason- I want to have multiple Queues overflow calls to one centralized queue, but…

    21 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Admins need the ability to remove the change freeze on user account phones once the phone is received. I should not have to open a ticket to assign a phone to a user because a new phone was ordered, received and not updated on RC and the shipping companies back end

    1 vote

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  6. Please allow a phone to be ordered without assigning a number to it. Sometimes phones are needed for replacement, stock, testing, etc... and do not need to purchase a DID to associate with it.

    1 vote

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  7. When you do updates or new uploads via the bulk upload tool, it send an email afterwards to confirm success. The attached template does not show you what was updated or changed. It only tells you which one fails. We would like it to tell us both.

    1 vote

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  8. Customer's who is signed up for trial accounts, fax account, etc. Regardless of what plan tier or type should have the given the option to speak to a live agents for immediate concerns such as simple queries like who their account manager is, how-to questions, et.

    1 vote

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  9. Add more details to call recording file name like the extension who answered or made the call.

    1 vote

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  10. Customer Is looking for option to only have User Group base from the Site Location created and the members that they are assigned. Currently "User Group" option does not indicate per Site Location. Customer would like only user to see "User Group" are created to their site location as per more user are working remotely.

    1 vote

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  11. 18 votes

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  12. We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.

    2 votes

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  13. Hi Team,There must be an export file feature in call queues by which we can export all call queues in which call queue name, call queue number and extensions are included.

    21 votes

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  14. When customer have a custom role and in that custom role, if they chose a domain role other than ''Company'' They will not have be able to modify or make changes in the IVR Visual EditorWhy is it useful:-It will help customer that have a custom role and a different site to be able to use the IVR Visual EditorWho would benefit from-Any Admin of a site trying to use the IVR Visual EditorHow should it work- When an agent has a Custom role and a domain role different than ''company'', they should be able to use the IVR Visual…

    12 votes

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  15. We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled.I don't understand why this is the case, but when we have call recording enabled for a queue/ext, we need it enabled for that queue/ext.

    2 votes

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  16. We would like to prevent call queue members from switching status to do not accept calls or DND

    23 votes

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  17. The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue.In the phone # Transfer automated system, on step #1, it shows an error stating that the number you're trying to transfer is in a different rate center than the billing telephone number. At no stage does it tell you what a rate center or billing telephone number actually are. The little ? beside the Billing Telephone Number gives you no useful…

    2 votes

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  18. It would be useful to have "Group or Queue Memberships" available on the user details page. Often times when disabling access to a terminated user account where the phone will be left on, it's not clear from the user details what queue that user is a part of and may need to be removed from.

    1 vote

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  19. ...es that we get from RingCentral, but not for the Existing phone that are on our account. The customer would like to enable the Call Parking Feature on all of " existing phones" on their account. They are using Cloud9 phones ( softphones ) for RingCentral.Account Name: Vistra Corporate Services Company
    Contact Name: Isaiah Bryant
    Callback Number: (469) 983-3407
    Email: Isaiah.Bryant@vistracorp.com

    1 vote

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  20. We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-wide. It would be beneficial to allow some granularity in this setting.

    1 vote

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