3677 results found
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Ability to provide specific role to a user that allows him/her to only turn off/on custom rule, and not to edit or make changes to it.
Ability to provide specific role to a user that allows him/her to only turn off/on custom rule, and not to edit or make changes to it.
1 vote -
Play Button for Text-to-speech on Record User Name
RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General.This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in to test.
2 votes -
Account Access Restriction (Header Injection) for Hardphones
Customer needs ability to restrict registration of IP Hardphone to RingCentral if Hardphone is taken off of Customer Network. Customer is trying to mitigate what they consider a security risk.
3 votes -
Ability to exclude internal calls from automatic call recording
Customer is a financial services company that is required to record all external calls. They would like the ability to exclude internal calls from automatic call recording
50 votes -
Edit or customize the results section on call logs at SW
Has an option to Edit or customize the results section on call logs at SW
1 vote -
export detailed view report
CX verbatim: I need the ability to export the detailed report view that shows the call flow.I was able to download the report, but it does not show me what IVR menu selections users make.
1 vote -
Allow to receive faxes without the deskphone ringing whatever preferred set up the customer wants to the user extension
Desk phone is ringing when a fax is being sent to a DID and unable to receive the faxFax is received without the deskphone ringing if the set up of the call is only routed to VM on the user extensionCustomer's user extension is set up to forward calls to a call queue if she doesn't pick up the call which prevents the customer to achieve the behavior that they want which is to receive a fax without the deskphone ringing and for the calls to be forwarded to a call queue if the call is unanswered
6 votes -
Option to Disable TCR Voicemail Reminder
Add an option to disable TCR voicemail reminder.
1 vote -
Ability to have the option to add music to the background of an automated voicemail
does Ring Central have the option to add music to the background of an automated voicemail?
1 vote -
Admin access to enable generic accounts
From a client- Just thought of something that would make my life easier, I have some generic accounts that are Enabled, but not Activated. That’s because it’s just a generic email and there is no one to click the activate button. Right now I have to call or chat with RC tech support to get those accounts activated. I would LOVE if I could do this myself.
2 votes -
ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app
ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app
1 vote -
IVR numbers ring as a presence on the softphone
Option to Add IVR as presence so that if it does not get answered, call is routed back to the IVR.Customer's verbatim: We have calls that come in to an IVR on the MVP side. There are a number of options, for reaching members of this team. We want a way to make this number ring as a presence on their softphone and in the event they do not answer, it goes back to the call routing.
1 vote -
for admin portal to have a realtime view of deductions and description of Auto purchase and email notif of balnace realtime
for admin portal to have a realtime view of deductions and description of Auto purchase and email notif of balnace realtime
2 votes -
IVR for Outgoing Calls
i want when i make an outbound call, RingCentral will automatically route the call through my selected options menu, allowing receivers to choose the appropriate option for their needs.
2 votes -
bulk notification update
I'm trying to disable the option "Send an email when a phone is added" on all users account. It is not an available option within a template. Please have an option to do this in bulk. Also, an option to disable notifications to users temporarily.
1 vote -
Ability to make outbound calls with IVR
Ability to make outbound calls with IVR - the customer gets a call from a robot
2 votes -
Play Call Recording Announcement for Outbound Calls
Being a healthcare facility and having to adhere to HIPAA guidelines, we were excited to see RC have an option to automatically announce calls were being recorded when we call our patients, however, this is causing huge issues as when we dial out to an external number, we on our end hear our recording that states the call is being recorded and if we wish to not be on a recorded line to hang up. While that is playing the patient we called has already answered the phone and is talking. So now we have the recording playing over the…
17 votes -
Add Offline status to User with Extensions filter
This would allow the customer to get details on Offline user and the User extension details quicker. Currently offline status is only available under Phone systems > Phones & Devices > Filters > Status offline. This provides and extra step of Admins needingto then navigate to User extensions for USer details
1 vote -
Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension Users
Proposal: Enhanced Method for Issuing Temporary Passwords to New Extension UsersIntroduction: The purpose of this proposal is to suggest an enhanced method for delivering temporary login details to new extension users of RingCentral. Presently, the system relies solely on email communication to transmit these credentials. However, we propose the implementation of an alternate method to provide users with greater flexibility and convenience. By incorporating additional options such as phone calls to registered contact numbers or sending temporary passwords via text messages, RingCentral can improve the onboarding experience for new users.Current Method: Currently, when a new extension user is added to…
1 vote -
Forwarding voicemails to Google Group Inbox
A feature for forwarding voicemails to Google Group Inbox in the web portal settings
1 vote
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