3614 results found
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Time out feature within IVR menu
The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option without requesting that the caller selects a prompt. This feature should be incorporated in the IVR menu, Announcement Only Extension, and Message Only extension.
16 votes -
Option to copy other user's presence
To have an option on the account to copy other user's presence without using a template
1 vote -
Forward Call from Delegated line to a call queue
It will be useful for our customers to get an option to transfer calls from a delegated line to a call queue
1 vote -
Fax Routing and From Number
We would like the ability to add a secondary fax recipient when the original fax recipient is out of office with out super admin having to manually change it each time. Also, the ability for all users to have the ability to chose company fax number as the "from" instead of individual lines or company main line.
1 vote -
Ability to block short code numbers the same as blocked phone numbers
Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numbers to block, it prefixes the number with the number 1.
42 votes -
Custom role for user extension to restrict caller ID number to user
Customer don't want the auto receptionist number to be visible as caller ID number to a user extension
2 votes -
Multisite - Phone Directory Limited to site not entire company
With the phone directory you can either be in it or not in it and this setting applies to the whole company. However, with Multi Site enabled, this is not very effective as individual sites only want to see their internal users and not the entire company. We have around 127 sites so if everyone was published in the main directory, not only would be unwieldy, it would also invite calls in between sites that users would not want to receive.In Multi Site you should have a separate phone directory just for that site.
5 votes -
New Text Message Emails - Include Number
We regularly have customers text the main numbers of our locations which end up in the admin account. The New Text Message emails are great but the "To" field only includes the Admin name. It would be very helpful if the "To" field also included the number that the customer was texting. This would avoid the step of logging on to the admin portal and scrolling through the SMS Log to determine who the recipient of the text should be.
1 vote -
Bulk import/ Export of all users Ring central my meeting Id
Hi Team,I would like to add an idea where admin access users should have an option where they can bulk import / Export all users Ring central Meeting id from ring central portal.The main objective for bulk import/ Export data can save the time for person who is doing audit as every organization have good numbers of employee's and quite difficult to open each profile & verify RC meeting id it is quite time taking activities.the main purpose of each organization is to maintain the correct data of their each employee so that if users facing any issue with RC…
1 vote -
To have tools that will automatically categorized contacts being import
To have tools that will automatically categorized contacts being import
1 vote -
Bulk Assign Inventory Numbers
Since we have multiple sites on our account it would be nice to bulk assign inventory numbers to Auto-Receptionist numbers and then change the site the number belongs to. It helps organize all the numbers on our account.
1 vote -
linking analytics on company website
linking analytics on company website
1 vote -
tool that can download a fax for specific numbers into a shared folder located on an on-premise server
A tool that can download a fax for specific numbers into a shared folder located on an on-premise server
1 vote -
Line of Business Analytics - add "Last Month To Date" as a preset date
Please update "preset" date ranges to include Last Month To Date option
1 vote -
Add more Calendar and Holiday options for Custom Answering Rules
Many of our customers request more options in terms of creating logic for Custom Answering Rules, and Smart Holiday Options.
Request to add:
- Options to specify something like "The second Tuesday of every
month from 9 AM to 5 PM"
- Options to specify something like "Annually on May 10 from 9 AM to
5 PM"
- Options to "Repeat every ## [Days, Weeks, Months, Years] and end
[Never, On __ Date, or After __ occurrences)
- Option to select smart major Holidays (Christmas, Thanksgiving,
etc.) that don't need to be updated every year.20 votes -
Internal Caller ID
When the Incoming Caller ID Display is set to called number and internal caller ID the extensions calling 1 another will have the Incoming Caller ID displayed is the extension they are calling.
For example extension 101 calling extension 109
the displayed caller ID is 109Customer would like to have exception on the internal calls when Incoming Caller ID Display is set to called number
14 votes -
Option to view extensions with no activities in call logs
Option to view extensions with no activities in call logs like a button or included on the filter button
1 vote -
put none RingCentral contacts to their deskphone's presence keys
put none RingCentral contacts to their deskphone's presence keys
1 vote -
To have an option of knowing the call queue number recipient for the SMS
The system should have an option of showing on the SMS email notification on which call queue numbers the message was sent to.
1 vote -
Restrict access to Admin Portal by geographic location of IP address
Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security beyond 2 factor authentication.
27 votes
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