3039 results found
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Bulk editing of queue members
We have a need to keep extensions but bulk replace the owners/users each semester in our RC Office call queues.
2 votes -
Ability to Set Ring Time for Desk Phones using a Template
This would help greatly if an admin would like all users' desk phones to ring for the same amount of time before going to voicemail, transferring, etc. Right now, you are only able to set the ring time for the desktop and mobile apps before forwarding to another device on a user extension using a template.
3 votes -
Avaya Portal Call Queue Management : Need filtering options
In call queue, call handling and members : The lists of users is displayed randomly and there is no filtering option or logic as to how the names are listed. Alphabetically by name would be beneficial.
1 vote -
Max Character Length in Name Field (Service Portal > Phone Numbers)
The max character allowed on the name field in : "Phone Numbers -->All Numbers --> choose a number --> Name field" has been reduce to 15 character. This significantly decrease the info we can provide on the field.As shown in screen grab below, it had longer max allowed characters before, in this example I had 23 characters.
3 votes -
Option to know who is the user that using e911 address listed on the account
customer contacted and is asking for a feature/option to know who is the user that using e911 address listed on the account under phone system > emergency calling > company emergency response locations
1 vote -
To Check from user extension profile which call queue the extension belongs.
I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.
2 votes -
Allow CostCenter association change under User/Settings in Service Web
The request is for an easier way to modify the CostCenter of an individual user. For example, by going to that User in Service Web and selecting the proper CostCenter as you would select a Role or as you would select a site.
1 vote -
Option to create a new site without adding IVR
verbatim: Ok so when our deployment team from RingCentral Professional Services were setting up our office, they created most of our site locations but they did so without there being an IVR attached. That is the correct way I want things done. I do not want to have to select an IVR when creating a new site but all knowledge base articles and guides just say choose IVR without the possibility that somebody might not want to have a phone tree to answer when the site is called.
I should not have to create excess resources that are nothing but…
1 vote -
Outbound Calls Tagged as Robocall | RingCentral
Is there really no way of getting through this update?
https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html
Outbound Calls Tagged as Robocall | RingCentral
For cases such as businesses like Dr. Office, Clinic, Hospital, Law Office, Accounting Firm
I hope it does make sense if this business make an outbound call and be tagged as Robo Call - definitely there will be a huge impact to this type of business.Having to call all this business clients or prospects and advise it's not a SPAM Call. Seems to be unrealistic solution.
39 votes -
Flagging of International SMS Received and Sent Charges Before Charging the Card on File Feature
RingCentral per customer, Aree is suggesting that our system should send notice to the account Admin or to the Card holder for any possible charge that might be incurred for an SMS being received by and sent by any of their users before charging the actual card. In that way, they'll be able to distinguish if that particular text is something that they are expecting to receive or something they intentionally send.
1 vote -
Option to Automatically place call queue members to available status
We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift)2. Closing the RingCentral app and relaunching it or logging out and logging it3. Follow the call queue business hours settings
8 votes -
New User Report
A report that shows how many new users were added to the account in a specified time period, as well as which site each user was added to would be helpful. Right now, you have to comb through the Billing Menu and the Audit Trail to get the information that you're looking for. It would be most helpful to have this in one report.
1 vote -
Customize messaging notifications by time/day
Our office does on-call in the evenings and weekends. I don't want to get a notification for every text/vm/fax, etc during office hours when users are at work. I only want text notifications during specific periods of time.
2 votes -
See what users are a part of Call Queues
From an admin perspective, it would be nice if I could see what call queues a user is a part of. Right now, if I download the entire user spreadsheet, I can see what groups they are in when I open the excel spreadsheet but I don't want to have to do that every time I need to check on someone. It would be much faster if I could see it under the users profile.
5 votes -
Click to dial via spreadsheet
Requesting to have feature to click to dial using spreadsheet
11 votes -
Account Wide Anonymous Caller Rejection
We've been getting a ton of spam calls that have their caller ID blocked, so there's no way to reject those calls. I think having a global (account-wide) anonymous caller rejection is a great option.
5 votes -
Bulk Upload for Forwarded Numbers
Enable a bulk upload format/option for the ServiceWeb/AdminPortal to upload for the Substitute Caller ID function.There have been several users who have had this issue. Please update this as a feature add on or as and API
1 vote -
Queue Logon from Queue admin portal
When in the Call Queue maintenance, your user options to not carry into that page, so you can't easily log yourself in and out or put yourself in DND unless you go back to the extension settings. Why not make that upper right hand portion of the screen universal across your user experience no matter which admin pages you are part of?
1 vote -
Universal Search in Admin Portal
It would be helpful to have a universal search in the Admin Portal for phone numbers and extensions telling us where any number is assigned (ring groups, call queues, IVR key presses, users, phones, etc.). In many cases, finding where things are assigned is very time consuming.
3 votes -
Archiver tool - Allow admins to manaully select which users to archive call recordings.
Currently as an admin I have the ability to archive all employees recordings or just myself. If I want to setup a handful of users to archive recordings I have to have that user log in and navigate them to the archiver tool. Downloading all recordings in the company is a lot of data. If I only have a couple teams that want back ups of their recordings then its time entensive to set it up.
1 vote
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