3086 results found
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Billing - Ability to correct an incorrect invoice
When there is an incorrect charge on an invoice there needs to be a way to remove the incorrect line item or show the actual credit amount as a line item to offset the incorrect charge versus a credit memo.
1 vote -
Give better error message clarification when attempting to disable a user
Hi team!
I wanted to suggest that there be more clear error messaging in this specific case when attempting to delete/disable a user. I handled a case recently where the customer was attempting to delete an extension, however they weren't able to because the extension was set up as the Fax/SMS recipient for all four sites on the account under the Auto-Receptionist settings.
It would provide more clarity if the error message they received when attempting to disable the user told them exactly why they weren't able to do so, however they currently only receive this (seen in image 58):
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1 vote -
Account Wide Anonymous Caller Rejection
We've been getting a ton of spam calls that have their caller ID blocked, so there's no way to reject those calls. I think having a global (account-wide) anonymous caller rejection is a great option.
6 votes -
update call logs filter
I would like to add a feature request for Ring Central reporting to have some way to generate a report of all Emergency Calls. e.g. 911
15 votes -
Use same email address use for multiple extensions
we have multiple office locations. 2 of us have multiple extensions. we need to be able to assign the same work email address to both extensions. Now we are having to use personal email addresses to make ringcentral work. This is no longer convenient for us. we need to be able to assign the same email address to multiple extensions. it is not convenient to move the phones as frequently as we move back and forth between locations.
21 votes -
Allow embedded training videos on portal to be viewed alongside webpage
Your videos for instruction and training at the bottom of the web portal open up in a smaller window that cannot be moved and the only option is to go full screen. There's no way to follow along to apply the information learned from the video to alter menu options in the portal since the video takes precedent and doesn't allow access to the page it's obscuring.
1 vote -
Provide instrutions for users to setup 2FA
I need step by step instructions to send out to the users on how to setup their 2FA after I activate Account Validation for the company.
1 vote -
Option for 'No voicemail or message' for unanswered calls
There should be an option to enable calls to just 'drop out/end' if they're unanswered after the specified number of rings, without sending the caller to voicemail; forwarding the call or playing a message.We have an automated national telephone system where clients can call a main national number and this call queue then gets distributed between active agents across the country. Our regional agents use Ring Central as their way of answering these calls. As the national system is automated and agents are selected at random to answer calls, we can't have a voicemail service enabled on these agents profiles…
3 votes -
Local Area Code Reflected on Caller ID
When you call a specific area code the caller id that will reflect will show the area code of the location
5 votes -
Please stop the pop-up madness
Please stop forcing new taps / windows to open up when clicking links on the RC web site.From the main page, every time I click the login button a new tab / window is createdFrom the admin portal, I click the support link & a new tab is created. I then click the login button & another new tab is opened. Now I can input my login credentials, but the previous tab to the support page is totally unnecessaryDear admins. Please unmerge my idea.My merged idea "Please stop the pop-up madness" relates to the ringcentral.com and associated websites. It does…
2 votes -
Allowing more than 10 pickup as queue member
When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority
1 vote -
Download User List with All Settings/Permissions etc
In the download User list inside RingCentral. There should be the ability to download a user list including all settings and permissions. Including Recording Status Phone #'s everything all settings. There should also be the ability to make changes to users on the Excel file and upload them to make the change.This is something that is needed especially for audit reasons to verify extension recording settings, permissions, Title Site, User hours. Please add an option to select additional fields so all account settings can be downloaded if needed.
15 votes -
Stop playing Automatic Recording Prompt when call is transferred from recorded line
Customer does not want automatic call recording prompt to play when transferring or parking calls. By design, we treat each leg of the call individually which is why the recording prompt plays when calls are transferred or picked back up from a park location. Ideally, with this feature this wouldn't happen when the call was already being recorded on the first leg so that the caller does not have to hear the prompt play again whenever transferred.
10 votes -
Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs
Scenario:
A site administrator wants to see and download the calls logs for all the queues he is manager of in a single file
A user group manager wants to see and download the call logs for all the users he managesCurrently, the call logs are separated and the system only allow to view or dowload the calls one queue at a time, or on euser at a time.See attached screenshot
Change required: please allow the selection of multiple call queues or users in the filter of the call logs.
9 votes -
Role-Based Permission to Create Tasks, Notes, Contacts, Teams and Events
Currently, users can create tasks, notes, contacts, teams and events on the RingCentral platform. The ask is to have the abilities defined according to roles instead of having them per default.
5 votes -
Ability to change registration status of users
As a SuperAdmin, I would like to have the ability to activate a user account. As it stands now, I can only activate the account upon setup. If an email invite has been sent, the account is stuck in a limbo state where the only thing a SuperAdmin can do is delete the account. I should be able to activate and deactivate the account while it is in the limbo state. Having to contact support to do this makes the SuperAdmin too restricted to be able to effectively manage the account.
5 votes -
Bulk editing of queue members
We have a need to keep extensions but bulk replace the owners/users each semester in our RC Office call queues.
2 votes -
Ability to Set Ring Time for Desk Phones using a Template
This would help greatly if an admin would like all users' desk phones to ring for the same amount of time before going to voicemail, transferring, etc. Right now, you are only able to set the ring time for the desktop and mobile apps before forwarding to another device on a user extension using a template.
3 votes -
service notification email address
Admin should be able to set email address that service notification are sent too. Right now it defaults to user details and the preferred address for notifications may be different. Also, a different address may already be in use with different account which gets rejected.
5 votes -
Avaya Portal Call Queue Management : Need filtering options
In call queue, call handling and members : The lists of users is displayed randomly and there is no filtering option or logic as to how the names are listed. Alphabetically by name would be beneficial.
1 vote
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