3014 results found
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Report - KPI of calls On Hold for a period of time.
Very important to determine hold times..
1 vote -
Call Forwarding from an extension to a co-worker
It would be extremely helpful to have the call queue set up so co-workers with only the desktop app (no physical phones) can have calls forwarded to them from a specific extension. That way, if an employee is busy and needs help with phone calls, then a co-worker can pitch in and have calls forwarded to them. For example (names and extensions made up), both Nick and Joe only use the desktop app and do not have physical phones, but Nick at extension 123 needs help with his phone calls. Joe at extension 321 can help, so Joe needs to…
1 vote -
Directing operator email notifications for non-assigned or non-direct telephone numbers
Currently, SMS and fax email notifications for non-assigned/non-direct telephone numbers are emailed to the email address that is set in the RingCentral operator extension.The only way to redirect those email notifications is to change the email addresses used by the operator's extension, or to add a specific extension to unassigned or non-direct (i.e. auto-attendant) telephone numbers. Both of these options are not ideal, as the operator may be using the extension and requires their own email address to remain the same for email notifications for SMSes and faxes sent to their specific extension, and also extensions would need to be…
1 vote -
Allow multiple music files to be uploaded for connecting and hold music
It would be great to be able to upload more than one music file for callers to hear either as they're waiting to be connected or placed on hold. Additionally, the files should be able to be cycled through so as calls come through, the callers don't hear the same song from the beginning every time.
3 votes -
Robocall number bulk blocking option
Please Add the option in number blocking option where i can uplaod number list in format of csv instead of one number at a time.
7 votes -
Allow me to toggle off the text feature on a per line basis
Allow me to toggle off the text feature on a per line basis
1 vote -
Ring app allow tones to be press duration or pulse
Currently using the touch tone keypad when in a call sends a pulse tone for each button pressed. Some menu navigation systems need a longer tone to recognize the button pressed.Would like to see a setting within the Ring app to be able to set the tone duration to be pulse or as long as button pressed.
1 vote -
Have separate Prompts Library for each site
Two companies are being managed in one account through Multi-Site. The Super Admin will give access to one of the Users of the other company so they will have access to their IVR Menu. However, that User shouldn't have access to the greetings under the Prompts Library.
5 votes -
Annual price disclaimer
“Your website gives the reader the impression that you pay per month per user with a minimum contract period of 12 months – it does not say that you have to pay the 12 months in advance
1 vote -
I need a extension of call recording lasting longer than 3 months.
I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recording for one year instead of 3 months?
4 votes -
Different Ringtones for Extensions and Numbers
Would be great when someone dials the general company line and for instance presses 1 for Sales vs. if someone dials your number or extension directly for the ringtones to be different. This way when receiving the call I can tell if it is a general sales lead calling the company or someone trying to reach me directly and answer the call accordingly.
12 votes -
User Selectable Desk Phones
We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset combo. Currently, RingCentral has no method for a User/Employee to change their desk phone in the system, and they must find an Admin to go in and swap their desk phones in Admin Portal. I would think RingCentral would allow Users to be more 'mobile' in their workday and allow them to change their own desk phone. If a user is…
7 votes -
Ability to revoke user sessions/force users to be signed out of apps
Ability to revoke user device session and force users to re-login to the RingCentral mobile/desktop apps and website.
8 votes -
On-demand Call Recording Announcement settings by individual sites not account based
Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.
30 votes -
Page to Hot Desk Phones
Use Case: Our office works in shifts and use desk phones at each station. The phones are assigned to desks and the employees log into the phone during their shift. We would like to be about to page to the office, regardless if someone is logged into the device. Hot Desk phones are not listed as an option for a DEVICE to receive a page.
1 vote -
Credit Card users should went through some sort of additional verification to prevent misuse
RingCentral should have a way to verify if a person is authorized to use a Credit card.
2 votes -
Provide list of all prefixes which are chargeable outside of my calling plan
I am seeing charges on my bill for calls that are apparently outside of my dial plan (Domestic and International) but there is nothing within the Portal to tell me which prefixes are and are not included. Please update the Admin Portal to show which prefixes and included (and thus also excluded) from my calling plan. I appreciate there are limitations on Global MVP if we exceed the bundle minutes, but we will be able to see this in the data - at present we do not have any means to see which numbers our user can call which are…
7 votes -
Separate Outbound Calling Announcement
Currently only having one option for call recording announcement for inbound and outbound calls. I would like a seperate custom annoucement for outbound calls.
16 votes -
Admin access to Fax, Message, and call history for all employees using RC
I have been asked if there is a way to access past fax, message and call history for employees and ex-employees, several times. Looking through RC, I am finding that this option is not available. Adding this as a function in the admin console of RC would be an amazing help. RC is all about communication. Document management is also a piece of the communication puzzle, just more of the administration side.
8 votes -
Provide ability to assign role to Limited Extension
We have a few Limited Extensions that we would like to deny outside dialing on, but have no way to restrict them to dialing just in-house extensions. It would be great if we could assign a custom role to Limited Extensions.
2 votes
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