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  1. The max character allowed on the name field in : "Phone Numbers -->All Numbers --> choose a number --> Name field" has been reduce to 15 character. This significantly decrease the info we can provide on the field.As shown in screen grab below, it had longer max allowed characters before, in this example I had 23 characters.

    3 votes

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  2. customer contacted and is asking for a feature/option to know who is the user that using e911 address listed on the account under phone system > emergency calling > company emergency response locations

    1 vote

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  3. Reset all user PIN Code all at the same time without going to each extension in the account.

    8 votes

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  4. I will check the user extension instead and from there i will see on which queue the extension is in. Coz right now we have 100 queues, And its troublesome to check all 100 queues just to see which queue a specific extension is missing.

    2 votes

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  5. The request is for an easier way to modify the CostCenter of an individual user. For example, by going to that User in Service Web and selecting the proper CostCenter as you would select a Role or as you would select a site.

    1 vote

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  6. verbatim: Ok so when our deployment team from RingCentral Professional Services were setting up our office, they created most of our site locations but they did so without there being an IVR attached. That is the correct way I want things done. I do not want to have to select an IVR when creating a new site but all knowledge base articles and guides just say choose IVR without the possibility that somebody might not want to have a phone tree to answer when the site is called.

    I should not have to create excess resources that are nothing but…

    1 vote

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  7. RingCentral per customer, Aree is suggesting that our system should send notice to the account Admin or to the Card holder for any possible charge that might be incurred for an SMS being received by and sent by any of their users before charging the actual card. In that way, they'll be able to distinguish if that particular text is something that they are expecting to receive or something they intentionally send.

    1 vote

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  8. We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift)2. Closing the RingCentral app and relaunching it or logging out and logging it3. Follow the call queue business hours settings

    8 votes

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  9. A report that shows how many new users were added to the account in a specified time period, as well as which site each user was added to would be helpful. Right now, you have to comb through the Billing Menu and the Audit Trail to get the information that you're looking for. It would be most helpful to have this in one report.

    1 vote

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  10. Our office does on-call in the evenings and weekends. I don't want to get a notification for every text/vm/fax, etc during office hours when users are at work. I only want text notifications during specific periods of time.

    2 votes

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  11. From an admin perspective, it would be nice if I could see what call queues a user is a part of. Right now, if I download the entire user spreadsheet, I can see what groups they are in when I open the excel spreadsheet but I don't want to have to do that every time I need to check on someone. It would be much faster if I could see it under the users profile.

    5 votes

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  12. Requesting to have feature to click to dial using spreadsheet

    11 votes

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  13. Enable a bulk upload format/option for the ServiceWeb/AdminPortal to upload for the Substitute Caller ID function.There have been several users who have had this issue. Please update this as a feature add on or as and API

    1 vote

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  14. When in the Call Queue maintenance, your user options to not carry into that page, so you can't easily log yourself in and out or put yourself in DND unless you go back to the extension settings. Why not make that upper right hand portion of the screen universal across your user experience no matter which admin pages you are part of?

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. It would be helpful to have a universal search in the Admin Portal for phone numbers and extensions telling us where any number is assigned (ring groups, call queues, IVR key presses, users, phones, etc.). In many cases, finding where things are assigned is very time consuming.

    3 votes

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  16. is it possible to have an option to export all of the E911 addresses we list?

    1 vote

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  17. If we try to backup all users recorded calls with the archiver, is there a way to tell the size of that data before we try to download it? Recorded calls can be large in size so I want to make sure our FTP server has enough space

    1 vote

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  18. Useful so there is continuity between all RC users assigned a task. Ability to filter tasks more efficiently. Currently no way to delete categories once created and anyone can create new ones at any time. This is causing confusion, and it would benefit all users to have a uniform category section. Recommend Admin/Super Admin editing privileges only.

    2 votes

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  19. ...up and have our call score be set lower.. So we have been working on finding a way around soft phones being marked
    with an auto 80 phone score. We have a lot of outbound calls that are
    marked as unknown or it is just the number. From what we have found this is
    really common and there is really no way around it besides paying your
    phone provider to show a better caller ID. I know our CNAME is set and we
    have been registered with all phone providers. What we want to know is if
    making a call…

    1 vote

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  20. During the implementation phase of turning up a brand new customer, there can be many edits/adjustments to the configuration(s) prior to "going live". During this process, the end-users can become quite inundated with receiving a multitude of email notifications from RingCentral... which leads to frustration for the Super Admins having to field many questions/comments from the end-users that they support. Ideal solution is to be able to "turn off" all email notifications at either a Super Admin level and/or "turn off" within AI... and then be able to enable when the customer is truly ready to "go live".

    32 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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