3677 results found
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We would like the ability to upload an on hold recording to all our extensions at one time
We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and apply it to all our extensions so the on hold experience is consistent across our entire RingCentral environment.
2 votes -
Have a report for call per User in downloading the RAW File
Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.
1 vote -
Set Outgoing Caller ID for all numbers on assignment
Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainline. It would be great to have all Outgoing Caller IDs set at once to save them having to update 9 different boxes.
7 votes -
Make the paging tone volume adjustable
Please make the paging tone volume adjustable. Even better, allow it to be disabled.
46 votes -
Account-Wide Holiday Settings and/or Holiday Templates
Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily be eliminated by having a master holiday setting that could be applied to lines, queues, or ring groups in the account. Another way to accomplish this would be to have holiday call handling templates built-in. They could contain the most common holidays for each country with the ability to remove the ones that don't apply. The…
251 votesLearn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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Show Extension to connect
Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.
1 vote -
Ability to search on sites under paging groups-devices to recieve
Currently under phone system- groups- paging only select a paging group and go to paging details.If you click on Devices to recieve page and drop down sites there is no search barhoweverIf you go to Users allowed to page and sites the search bar is present
7 votes -
Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days.
It would benefit the customer for checking the SMS average usage to send the report for the company billing references.
1 vote -
RingGroups
RingGroups can be highly disruptive to call flows if not managed.It would be highly advantageous to be able to enable or disable this feature from the Admin portal as the Super Admin. Allowing any user to enable forwarding or to manipulate their calls manually without supervision is destructive.
1 vote -
List of users who access of ringcentral in mobile phone.
It is useful in the sense when a user is accessing his/her account in desktop/laptop, an IT person or Manager is aware about that. but in some cases users take access in mobile and use it for any unknown purpose.A user can take access by resetting his/her own password by sending the link to email id. which is managed by themselves only. As a company we can give a single/dual email address for backup , because tracing it would be very hard sometimes. So feasibility is in giving user mail address only. and as I said earlier user can easily…
1 vote -
Provide the ability for customers to set custom work day hours, outside of the current 12am to 11:59 pm/24 hour limitation - specifical...
...ly for automated reporting i.e. Custom work hours = 2 am to 2 am.. Customer requests that NiC CX One provides the ability for Contact Center Work Hour customization ie 2 am to 2 am(rather than 12 to 12) for automated report generation. This is offered by competitor Vonage today and is a deal breaker for our opportunity.
1 vote -
ability to copy / duplicate an IVR item (prompt for new extension)
Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings
1 vote -
911 Address / site address applicable for all address fields or address book
Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.
1 vote -
List of Active Feature Being Used.
Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.
1 vote -
Capsule CRM integration
most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.
2 votes -
"Friendly Name" or "Alias" for User to avoid long names showing on Line Keys etc
We have a number of user accounts / phones where the name and surname combined are quite long. This results in the display on the phone to continuously scroll when either displaying the user's extension on the phone (in the top left hand corner of their handset) or when setting up line keys / speed dials. It seems the max length for a name on an Avaya J 139 is about 14 characters before it starts to scroll / truncate.On one Yealink Cordless handset we have it simply shows initials as there are too many characters!It would be really good…
6 votes -
Caller ID
Allow ability to change the caller ID to one not listed under a site and on the fax cover page to any number. The fax lines and main lines are different, I should should be able to fill out the cover page with the correct information and not limited by RC's required numbers
8 votes -
Show the current IP of deskphones
You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
16 votes -
Call Recording to be downloaded only the one part like the caller or the receiver only
Call Recording to be downloaded only the one part like the caller or the receiver only
1 vote -
Email Notification for all Incidences (Service Down)
If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notification, logically it is not the correct approach, We cannot predict the impact and how far it will affect our environment, So whenever the service going down should get the email notification. Please let me know is there any possibilities.
14 votes
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