3039 results found
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Admin View to see Addons/Integrations
Currently there is no way to view any Integrations or addons in the Admin Panel. We'd love to be able to see if any folks have enabled anything on our account, this seems like a nice security feature.
6 votes -
Round Robin From Fax Numbers (Caller ID)
RingCentral would be able to sell more fax numbers by implementing this, because businesses would want a pool of phone numbers to send FROM. In our business (and I'm sure others), faxes often fail to send to the recipient (I think it's probably a bandwidth problem on the recipient side).Another possibility is that the businesses we're faxing (Credit Bureaus that want to work against us and our consumer clients) are blocking our phone numbers.Two Potential Implementations: 1. Buy and select a pool of fax number Caller IDs to round robin when sending faxes. This would be set in admin -->…
1 vote -
Allow user to remain without an extension so they can continue using company messaging.
We have an employee who no longer requires phone access, but is still a user of our company messaging with tons of history. However, the system will not allow us to simply delete the extension from her profile. So, if any other company users click the phone icon from RC messaging, it tries to ring the disabled extension.
1 vote -
"Call recording has been turned on" email notification
wordings used to the email notification that is sent monthly to the customers gives confusion as the feature is already turned but email they're receiving is "Your call recording has been turned on"It would be better to change the words that's being used when notifying the customer that the feature is already enabled
2 votes -
Enable/Disable OnDemand Call Recording by user (not system wide)
Currently, the feature Call Recording OnDemand is either enabled or disabled system wide. Request to have the possibility to set it via user, as is the case with Automatic Call Recording.
67 votes -
Send .wav file from RC phone system via SMS
Send .wav file from RC phone system via SMS
2 votes -
Incoming Fax Settings
I would like to be able to have the administrator change the settings for the incoming faxes. We currently have one main fax line, but currently the fax line has to be connected to a user, and the settings are only available in the user's desktop application. There isn't a place for the administrator to change the settings on the admin portal.
4 votes -
Bulk upload of message only user accounts
We have an equal amount of users with voicemail only extensions as we do DID users. Having the ability to bulk add these users would greatly improve the performance of adding these users to the RC system.
4 votes -
Would like phone to ring before reaching automated greeting
Would like the phone to ring before reaching automated greeting
2 votes -
Number to Email Format
I want to know how I can change my RingCentral number to email format for example on my Verizon line I was able to change line to email, so my customers can send email to my line.
1 vote -
A way to auto-enable log notes and sms for ALL users in my entire organization
My IT department does not want to give them the option of toggling it on and off in the dialer.
9 votes -
Diagnostic Tool in Admin Portal
It would be helpful if there was a diagnostic tool within the online account that would determine what is the cause of phone registration failure
1 vote -
Point top-level Site extension to call queue or extension instead of IVR (without Custom Answering Rule)
Currently the top level Site extensions are located under the Auto-Receptionist menu, and the only option for business hours is to select an IVR (after hours allows an extension). Really these Site objects should be moved outside of Auto-Receptionist and under Company Info or some other more generic location, as a Site doesn't necessarily need to use an IVR. In our case, we want the sites to point to call queues, and the only way to do this is using Custom Answering Rules, which works but is more obscure to manage and less intuitive than the primary assignment. We can't…
3 votes -
Adding new option to accept or do not accept call queue overflow calls using Admin portal page or RingCentral App.
Hello Team,Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue over flow extension needs to accept/do not accept calls
3 votes -
Automated Daylight saving switch for Main IVR Custom Rules over multiple regions
Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regionsFor PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC and EMEA regions)Ideally there could be a second and third option for Date/time in custom rules under the Main IVR to allow it to toggle at a user defined date/time to match regional Daylight Savings Time adjustments for each region.I'm happy to demonstrate as it will save me having to create multiple rules for the same region…
10 votes -
Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.
There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers.Alternate is to add an option to send a message to the call queue member's via the mobile app.
6 votes -
Sending auto response if fax service will be disabled
Need to send an auto response to the fax senders if we will not be able to receive fax messages
3 votes -
Call Queue ring simultaneously the overflow into another call queue simultaneously
Could there be a way like most on premise solutions to have calls coming into a call queue ring it simultaneously. then after a certain number of ring overflow into another queue and ring those extensions simultaneously.
17 votes -
Make the service portal mobile-friendly
(service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile device and resize itself accordingly.Also, the voicemails do not play from here, the text transcription does not work, and the call-back by tapping the phone number does not work. Please fix these for the mobile platform.
2 votes -
Force caller to hear entire IVR menu prompt
Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls, and ends up costing the caller MORE time in then a human trying to connect them to the right department. There should be a feature that can be turned on and off, to force a caller to hear the entire audio prompt recording, before making their selection. This is also standard practice in virutally ALL…
2 votes
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