3039 results found
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Possibility to refuse text messages from a number
In the admin portal on our number we can decide if we accept "call and fax", "call only" of "fax only". Should be cool the include text message so we can enable or disable text message from some number (like our master number)
1 vote -
Increase the number of attempts a fax has to succeed.
We would like to see the ability to increase the number of attempts that a fax makes before failing. Instead of failing after 3 attempts, we would like to be able to increase that to a higher number. The majority of the clients that use fax are in the medical field, and we find that the recipients of the fax messages have their fax number active for most of the day.
8 votes -
Disable calls to main admin extension for unassigned digital lines
As per article, https://support.ringcentral.com/article/Calls-to-Unassigned-Phone-Numbers-routes-to-admin-extension.htmlCalls to unassigned phone numbers will go to the admin extension by default.We would like an option to either disable the number or redirect the calls to another extension instead of the main admin extension.
6 votes -
Upload Custom Cover Page as an Admin on-behalf of the user.
Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.
4 votes -
Show International calling credits bundle usage on Call Logs
Having a column on Call Logs specifically for calls using up the International Calling Credits Bundle would be a big help.We have over 300 users. 70 of which have global office numbers. It's difficult to keep track of which US extensions are making calls that incur a subtraction from the international calling credits if there is no indication on the call logs. We found that one phone call. There was no indication on the Purchased column under Call Logs. The extension had a US number, and made an international call. But it would be difficult to look through the call…
2 votes -
Make the process of removing a phone number from an unassigned extension more intuitive
When deleting a number from an unassigned extension with a phone, it leaves an unassigned user called ext. with no device assigned. There is no way to attach a phone number from inventory to that extension without a device. To associate a phone number as an unassigned extension an admin would need to delete those unassigned extensions without devices then add the new unassigned extension and select the previous number from inventory to attach. That process also involves choosing a shipping method even if the phone is a softphone. It seems very counterintuitive. Suggest not requiring shipping if softphone is…
3 votes -
With Multi-site feature, need ability to rename Main site from 'company'
From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”
19 votes -
Add ability for managers to download calls of direct reports only, not for the entire organization/site.
I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Right now, they have to request the calls from a central administrator, which requires time and resources that can otherwise be eliminated. Managers could also manage in real time without having to send a request for the call and then having to wait for the admin to get to the request and send it.
2 votes -
Edit Voice Greeting for Blocked Calls
Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.
2 votes -
Dial By Name with 4-5 digit dialing
Request to have the dial by name directory press option to have 4 to 5 digit dialing instead of 3.
1 vote -
Update Web service portal's language when removing did phone lines
Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language in there specifying we still need to contact our RC Rep and let them know what DID numbers to actually remove from our account so we are not paying for them anymore etc.
5 votes -
call logs view where it shows caller's information
please add a call log feature where it adds caller's information like city, state and zipcode
2 votes -
Forward recorded message to phone # I specify without having the employees person VM greeting
Allows for the business to have one standard VM
1 vote -
Restrict text messages from a user without blocking them
This can be useful so that I can prevent unwanted text messages but still be able to see the sender
2 votes -
Option to block calls from Google Adworks
Subscribers that have relationship with Google or a third-party using Google for advertising purposes been having call forwarding issue. Subscribers need to reach back to their advertising vendor or Google directly to disable call forwarding rule.
1 vote -
Add more trusted emails
It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
5 votes -
Allow Softphone to be after a desk phone is user's Ring Group
Some users would like for desk phones to ring before mobile apps, and have them split from softphone into separate entities.
23 votes -
Display voicemail last accessed date on portal
The majority of our users use deskphones. To help ensure that all voicemails are attended to in a timely manner it would be helpful if on the RC Portal next to the Msg column if there was a date/time stamp indicating the last time the mailbox was entered. We have several hundred phones and Support's recommendation of accessing each voicemail box is not feasible.
1 vote -
Timed User Roles
To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required
1 vote -
Easy way to convert limited extension to full user
Process of converting limited extensions to full user extensions is complicated.
3 votes
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