3953 results found
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Ability to create reports in Salesforce based on RC activity
allows for viewing of RC usage and justification for expense
1 vote -
Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
1 vote -
Wait time greeting.
I'd like to know if the current IVR for our organization could include the feature of informing the caller about possible wait time before they're connected to the an available agent.
1 vote -
Ability to Bulk Edit More Features
I think it would be easier to be able to download more items do bulk edits and the re-upload it. I know you can do it with users but there are some features that isn't on the form to bulk edit. Fore example. Would be nice if you can add the notifications changes, the Caller Id information, etc. After we had the port over I had to go in and change everyone's caller ID to their actual numbers and not our corporate number in a different state. Also, it would be nice to bulk edit auto-receptionist numbers so they can…
2 votes -
RE: Customize Call recording reminder emails
Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why they are constantly getting the notification. As well, due to the wording of the message, it is creating a lot of confusion for our users, as the current wording makes it seem like previous calls were not being recorded. Finally, we would like to be able to customize how often these alerts go out, as we have had some employees complain about…
3 votes -
BT Feature Request : changing the address on the home page of the admin portal
Feature Request : changing the address on the home page of the admin portal
Details : there is no option to change the address of the account on the home page located at the right hand side
Significance of the feature : able to change the address on the home page screen of the admin portal
Current behavior : not able to change the address
Brand : bt cloud phone8 votes -
Ability to block short code numbers the same as blocked phone numbers
Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numbers to block, it prefixes the number with the number 1.
45 votes -
needs a feature in online account will have a feature to show users that are on DND.
needs a feature in online account will have a feature to show users that are on DND.
1 vote -
Do Not Call List for UC Customers
Is there a way we could create a Do Not Call List for our customers that do not subscribe to the contact center or engage voice? We have some bigger companies that use our UC platform only that would like to keep their customer's request to not be called and cannot be added easily to a list.
23 votes -
Ability to Ring Multiple Third-Party mobiles in Call Queue
Ability to ring multiple Third-Party mobiles set up in User Extensions in a Call Queue. Currently, it allows ringing to third-party mobile if the RC application is not enabled in the user's Call handling and if a call tree is set up.
2 votes -
Creating a new Feature like an Interactive messaging Bot via SMS
It helps business owners in answering inquires and concerns via sms without human interaction.
1 vote -
Add ability to migrate account from single-level to multi-level IVR without losing account configuration
Currently, if attempting to migrate a RingCentral Office account from Single-Level to Multi-Level IVR admins receive a warning that much of their call routing and overall system configuration will be removed and must be reconfigured. It would be very nice if RC could figure out a way to enable the migration path from single-level to multi-level IVR whithout customers having to rebuild much of their system configuration.
1 vote -
Ability to see CQ's and IVR's attached CQ's - in reverse
Currently, you are able to click on an IVR and see what CQ's or other IVR's are attached to it and drill down from there. Currently if I locate a CQ and want to see (in reverse) other CQ or IVR's attached to it. This way we can easily click an IVR or CQ and see a clean layout of where it is located and all it's attached to.
1 vote -
Copy or duplicate a custom rule
It would make sense to be able to duplicate a custom rule
4 votes -
Allowing delegation group to RingCentral app
Delegated Line (BCA) is at the moment available for hard phones and it will be a great feature to add this to be available on app.
1 vote -
Add company column in Call logs and be able to categorize calls based on company name
In order for the company to categorize both incoming and outgoing calls for better reporting
1 vote -
Log that shows when they turn their phone on DND, turn it back to available status
Log that shows when they turn their phone on DND, turn it back to available status.
2 votes -
Filter download user list
Would like to be able to filter the download user list by Role, Site, Status, and Department before downloading the list. This is beneficial for my company that has over 3000 users and more than 50 site. The download user list should only download what has already been filtered under the users with extensions or download all users.
26 votes -
Time out feature within IVR menu
The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option without requesting that the caller selects a prompt. This feature should be incorporated in the IVR menu, Announcement Only Extension, and Message Only extension.
18 votes -
sending to voicemail instead of ringing second extension when on an active call
I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extension. I would like to see a setting that when I am on an active call it can be directed to voicemail instead of ringing the cell phone extension. It is very annoying to be on a call and my cell phone rings and rings as hitting the "X" to decline…
1 vote
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