3345 results found
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Add un-delete function
Currently when you delete something it is gone for good. Recently our receptionists deleted messages on her deskphone and faxes that had not been routed to people yet were deleted. Un-delete in this case would have helped even if it was only accesible from admin portal..
1 vote -
caller id and number called on inbound calls
Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this optionCalled number doesn't work at all at the moment
19 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see. -
Additional searchable name fields
Our employees change names (divorce, marriage) and it's important to be able to perform coherent user audits and also for names to be searchable. The display name, in many cases, is the user's face to the world - and frequently that means that a married name needs to be completely removed in the event of a divorce, and often, married staff want to use only their spouses surname - forcing them to include a name they do not want shown is unnecessary friction, so there should be another place where names can be associated with the user account, with the…
1 vote -
Option to bulk download or forward voicemail to an email address in admin portal
Currently, voicemails can be download or forwarded to an email address one by one.Would like to add an option to select all or at least select multiple voicemail to be downloaded or forwarded to an email address in service web.
24 votes -
Allow for custom Dial by Name greeting.
We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.
18 votes -
Add the same email as trusted email for fax for multiple users
Currently we can add an email to only one user. It would be better to have the ability to add the same email for multiple users. And specially when we're sending those requests through transactional mailing platform like Mandrill/sendgrid.
2 votes -
Assign CCP to multiple Cost Centers
Administrators need to be able to determine which Cost Center triggered a CCP so that they can bill it back to the site assigned to this cost center. Some organizations have 100s of sites and therefore 100s of Cost Centers.
5 votes -
Remotely manage user status
RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.
30 votes -
Automatic Billing address correction in the RC billing address database
Having frequent issues when updating the credit card on file in the RC web portal on the billing address.It would be better if RC has an automated system that fix the issue with the billing address once the address was detected accurate.Even better if the RC database is in sync with the banking billing address records to avoid encountering issues when billing address error. This will save the customer's time contacting their bank for their billing address record wherein it is already stated on their billing statement, however, the RC database will still gives an error of incorrect billing address.
1 vote -
Available Device count to Ship
It would be of great assistance if within the Admin Portal there was a way to track the total contracted amount of devices that are available to be shipped out.
1 vote -
Permit ability to block external callers from calling to Limted Extension
Some customers are using Limited extensions as internal users and only want internal users able to call to Limited extensions . ( ie School Classroom scenario )
7 votes -
Reach phone support without PIN
Calling 8888984591 prompts callers to enter the RingCentral number and PIN and provides a prompt when entering the wrong details.RingCentral should still allow the customer to speak with an RC support person even after encountering errors.
1 vote -
Remove ability for user to delete a recording of their own
As an owner, I would not want my salespeople to have the ability to delete a call. Especially, if they are rude to a customer. A user should not be allowed to delete a recording.
17 votes -
Disable/Enable 2-factor Authentication Anytime
As it is, you can only re-enable it once it's turned off, but once it is turned back on, customers are not able to turn it off again. It would be easier for customers to have the freedom to do so permanently, Especially when it is unclear which security setting on the network or computer is rejecting the code they receive via email. Not everyone knows how to turn off pop-up/adblockers on their browser or even turn off/on the security software on their pc, much less whitelist port 443 on their routers. Even if Support can assist to a certain…
3 votes -
During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process
I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.
1 vote -
Rotating Custom Audio for Hold and Connecting Calls
Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be the same intro song.
27 votes -
Send SMS text auto
Sent a custom predeterminate SMS text to callers automatically when they press a number on their phone, instead of transferring to certain extension.
3 votes -
An option to see if calls is diverted via group
Is there any way I can see if this group is used by other numbers ? If any other call is diverted via that group ?way you can tell from an overview point of view
1 vote -
Suppress page notification on desk phone when user is on a mobile app call
If a user is using the mobile app while sitting at their desk and a page comes through their desk phone, it would be helpful to have the ability to suppress the announcement to the desk phone. It may be inappropriate for the caller on the other end of the mobile app call to hear the page announcement.
1 vote -
Bulk Download of voicemail via zip on the admin portal and voicemail text view on the messages tab when mouse is hover to the hyperlink ...
...under the phone number. We should be able to get the call details along with the audio download as a zip file that should be an option with the bulk downloadThe columns on the messages pages needs to be re-evaluated for length as the number is cut off but there is a ton of white space after received. It is odd that suspected robocall is left full text but the other numbers are cut off.
4 votes
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