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  1. As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to change our hours in ONE place, and they would be applied to each extension that chose that option.

    2 votes

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  2. Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.

    1 vote

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  3. We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.

    1 vote

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  4. 1 vote

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  5. Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call

    2 votes

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    Implemented  ·  2 comments  ·  Admin Portal  ·  Admin →
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  6. The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.

    2 votes

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  7. Queue managers are the only ones that need access to queue voicemail via the app/browser

    1 vote

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  8. I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to make me log in again. That was my experience in Chrome. It just took me to support login page. using MS Edge and Internet explorer. The login should be able to pass through to the details page of entering a webcase.

    4 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. 2 votes

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  10. 8001231234 was added to the account. TELCO OPS confirmed that it is an invalid phone number and should not have been added.The system could have rejected the request from the beginning

    1 vote

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  11. Add feature update list/information to Service Web Admin Portal that an administrator can quickly understand what has been improved and has links to supporting information.

    1 vote

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  12. The request is for inbound calls to end users get overflowed to call queues or IVR. However, this is not possible under User Administration > Call Handling & Forwarding, as internal extension are not authorized and get changed to E164 numbering plan, and internal numbers are not authorized.

    2 votes

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  13. please add the company number section tab under all numbers

    1 vote

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  14. This can help to reduce end users from mistakenly believing that emails from RingCentral are phishing attempts.

    1 vote

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  15. Allow Super Admins to select what numbers can be used as CallerID.

    2 votes

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  16. Currently I go to Phone System, Auto-Receptionist, General Settings, IVR settings then custom answering rules. I add a custom answering rule for each day of the month to let the system know which EMS doctor is on call from 8 AM - 10 PM that day. Then the team wants it on the Google Calendar, so I go into google calendar and add who is on call for each day of the month. LOTS of room for error and VERY time consuming. Please consider.

    2 votes

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  17. 12 votes

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  18. Some customers would like to restrict users calling 411

    12 votes

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  19. When clicking on the voicemails for other users from within the Admin panel, it pops-up and asks for that users passcode. (see image)It would be nice to have two things occur at that point:Focus on the box brings the cursor to the password field. Right now, you have to click into the field to enter data.The <Enter> key should be valid input for the form submit. Now, you have to mouse over and click 'Confirm'Nothing too earth shattering, but with a few hundred users, it adds up on clicks.Thanks!

    3 votes

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  20. As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin scheduling. It would be efficient to see the name of the rule on each screen of the process. The only way to recall if a Custom Rule was entered for a specific time of the day while in the steps you have to press BACK or advance, save the RULE then…

    3 votes

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