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  1. On an existing extension, selecting Add Phone under Phones & Numbers> Phones the screen shows the annual charge if you already have licenses and inventory available. There should be more information on this page about how many licenses you currently have available, and what will be used during this "transaction" -or- at the final step, show a $0 additional charge.

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Being able to change the default prefix for extensions, right now, extensions are based of what numerical prefix was initially chosen, IE if your first extension was 605999, subsequint extensions are 60XXXX with no ability to change the prefix. We would like the ability to change the default prefix, and it would be extra nice if it could be based off of Location code. IE US users are set to prefix 20XXXX, Canada is set to 30XXXX, etc.

    1 vote

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  3. We wish to know how much SMS sent/received in ours accounts

    1 vote

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  4. Account type: RC Office
    A brief description of the business : not discussed
    A high level description of the product or feature being requested: customer needs the ability to identify if the call queue members on the account are actively setting themselves to not receive call queue calls.
    A typical use case scenario explaining how your business would use the feature: customer would like to be able to log into the portal as an admin, go to call queue settings and when the call queue members are viewed, it would indicate why they're set to unavailable (on after hours, on…

    2 votes

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  5. When creating a new call queue, if you use the "Copy Settings from" setting there is an inconstancy with how the system copies settings over. In the Group settings of the new call queue > "Messages & notifications" The settings for "After hours" and "Business Hours" copy across differentlyIn the Template Group, Both areas have "This call queue" selectedThe "Business hours" section copies over as expected as "This call queue." However the "After Hours" section does not, it copies it over as "Specific extension: Template call queue"This should copy over the same way in both areas. ("This call queue") This…

    2 votes

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  6. Hoping that RingCentral will be able to configure the system to work even there is enabled Anti-virus and Firewall. It is quite hassle to disable it from time to time just to access it.

    2 votes

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  7. such as the time zones, the main call out number etc. etc... this is very pertinent in the way big orgs work. please make this happen.

    1 vote

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  8. I want to do this when I run into issues and doing some test

    1 vote

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  9. The template for the ring central e-mail invitation can not be edited, except one produced. Allow the edit to customize the e-mail to your company and wording. A no brainer if you are trying to customize the service!

    1 vote

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  10. The request is to be able to pass an Opco identifier when launching URLs embedded within the customer portal.

    1 vote

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  11. When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read and unread calls, (like how Emails and Whatsapp work, first it's UNREAD, and after you click on it it's changed to READ).it will be very useful for all client using the recording feature

    1 vote

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  12. .In this way, we would be able to analyse the caller's experience in missed calls more relatively and will help solving the issues related to minimize the missed calls.

    1 vote

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  13. My company would like an option to change the "#" key to where it reads out a personalized directory. Right now, the "#" and "*" key only have 3 generic menu options.

    1 vote

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  14. This is just feedback - I know they website has been going through changes. The changes make the processing on the site VERY slow. It takes over 5 minutes to just log in each time. Admins have to access the website so the speed of the app does not help unfortunately

    2 votes

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  15. Hi,There should be some sort of auto generated reference number on sent fax from which it can be tracked.When sent multiple faxes to some client and we need to point to one specific in it, there is no easy way.

    1 vote

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  16. Some customers need the ability to authenticate a custom application for server-side connection via password-flow. However, when they enforce SSO on the account, this option goes away. If a single user in the account could authenticate via RC Credentials while the rest of the users are enforced for SSO, this would solve the issue.

    9 votes

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    Implemented  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. It doesn't need to ask us for our account number.Having premium support takes longer to get to because we go through regular support just to be told we have to wait for a premium support agent. Start us in premium support. We're signed in, you know we have premium support.

    1 vote

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  18. We have a large account and as we add more users, the users page loads so slowly because the webUI enumerates ever user in the system. Could we eliminate virtual extensions from the search and reduce the user enumeration to 500 and load only the next 500 when requested by clicking next page?

    1 vote

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  19. Background:Admin can set up custom answering rules with forwarding number for single userWhen admin set this custom answering rules as a call handling template, the system can only keep the behavior but not the forwarding number.Wanted:system can keep both the behavior and the forwarding number when admin setting or saving call handling template, and the template with forwarding number may apply to one or more users.

    1 vote

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  20. The request is for more seamless configuration options in Active Directory.

    7 votes

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