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  1. Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go back, stop or discontinue assigning Full Access to a Manager. If unintentionally enabled and email notifications of voice mail messages are also turned on, endless amounts of voicemails are sent to the Call Queue Manager. In 2-3 setups, I had to assign my account to avoid bombarding any of our Team Leads, Supervisors or Managers with…

    1 vote

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  2. We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficult to locate the user in the list. It would be very helpful if the users could be sorted by name and extension, or if at least the default display was in alphabetical order by user name.

    1 vote

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  3. Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ individual device orders so this is a significant feature loss to need to open each one to try to find the FedEx tracking information

    1 vote

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  4. According to RC's own knowledge base, this feature did exist at one time: https://support.ringcentral.com/article/10644-user-roles-permissions-set-default-role.html Backstory: we decided not to utilize SMS messaging in our environment. So a custom role was created that is exactly like the Standard (International) role but with SMS features turned off. This new role is what all our standard users should have.Our Level 1 techs are assigned the User Admin role and are responsible for onboarding new users. The only way currently to allow them to assign the correct role at account creation is to give them the ability to change roles for all accounts. This…

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Please add a feature in ringcentral app to block skype callers as spammers are using it to call and its effecting our business.firstflytravel

    2 votes

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  6. Currently Prompts in the prompt library can be seen by any admin. In the case of a multisite customer, it's not possible to restrict admins from Site A from viewing/deleting prompts that are assigned to IVRs in Site B. This is a problem, as an admin for a specific site could accidentally upload an incorrect recording in their site IVR menu or accidentally make changes to the wrong IVR menu.

    1 vote

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  7. When Super Admins go to create a case at support.ringcentral.com, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Information to be the contact. This way, all the Super Admins or whoever was added to the Contact Information can also follow up with RingCentral support when the main point of the contact is not available.

    1 vote

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  8. When setting hours for each individual queue, there are two overriding options, 24/7 and Custom. I think if ytou add another one, "Use Company Hours", then for companies that have mulitple queues, they only need to change their hours in one place instead of for every queue. Around holiday time, it takes a long time if you have 10+ queues to update.

    2 votes

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  9. When providing a RC platform for multiple entities to Vodafone, it is essential that CDRs can easily be separated between different OpCo's. To support a separation of the CDR stream for the OpCo's, Vodafone asks requests adding a filed "OpCo-ID" in the CDRs.

    1 vote

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  10. This would be useful for customers to explain issues they are experiencing, for example with the QOS report. By building in this functionality, a separate screenshot tool is unnecessary and screenshots can be produced quicker.

    1 vote

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  11. The aspects that should be configurable include type, carrier, capacity, redundancy and location. This information may be useful to analyze issues and to remind administrators that this type of network connectivity is present. It can also be used as a baseline feature to determine if they have sufficient network capacity for current users and future users (based on current trends).

    1 vote

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  12. The ask is to be able to increase the number of Delegates from the system limit of 10 to a higher value. For example, there may be a high-ranking executive has a direct EA and 12 secondary EA's that cover if the primary isn't available.

    1 vote

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  13. These changes can be made visible in a few ways:
    - As an inbox message
    - As a Banner (with option to remove banner once admin has seen)
    This communication with admins will make communication more efficient and better ensures it gets to the responsible administrator.

    3 votes

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  14. The request is to allow for Archiver tool to archive voicemail, SMS and Fax at Admin Account level instead of at the My Extension level. This would mean that it works in the same way the admin can do this for Call Recording. Without this, each user must be enabled and the user may have the ability to "undo" this and the customer may have to archive via API or a 3rd party app.

    8 votes

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  15. I work on a real state company where we have different type of properties, like, land, hoses, mobile homes, townhouse, among others, and sometimes is hard to track the conversations since they are all mixed up in between them. It would help to have a "create a label" option to manage them easier.

    1 vote

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  16. It would be helpful if the platform had the ability to resend the Welcome Email to the Super Admin after the 48-hour expiration.

    6 votes

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  17. The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from the call queue line and not passed through directly to their programmed Home ring group queue number. Without the rule Active, callers are being told that their call is routing to the queue Name and not "Please hold while I try to connect you" message. Can the custom rule call details match the non-custom rule handling/setting…

    1 vote

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  18. Ability to login to an Announcement Only ext using email or phone number + password

    1 vote

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  19. Currently, when a call from extension routed to Call Queue, it will still display the details of the Call Queue. Hopefully, soon there will be an option to choose the Dialed number in Call Queue display.

    1 vote

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  20. Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable Saturday office hours the day before, and turn them off before the next saturday.

    1 vote

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