3744 results found
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Adding phone order information to phones and devices tab in admin portal
Adding phone order information such as order date and tracking information to phones and devices tab in admin portal so that admins and super admins can easily search the device and find ordering information. When in admin web, being able to search the device by phone system > phones and devices > finding the device with a serial number and selecting the device, it should then display the order information there. It seems difficult to find the day that the device was placed within billing, find the device, then search for the tracking number.
2 votes -
Disable email notifications for call recordings
We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.
30 votes -
Limited Extensions - Ring Count
Limited Extension Ring Count is limited to 4 Rings. Needs to be increased to 15 rings to match full license. Customer should not have to purchase Full License just to increase rings.
7 votes -
Persist - Increase Gateways in Gateway Group
Customer requesting Persist - Unable to deliver on providing Persist that will allow full site survivability due to the limited number of supported gateways in a gateway group. Request to increase to 12.
7 votes -
Disable Users to change the login password
If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the passwords of the user and some users change the password by themself. Please consider this and make changes and give some option for the same.
6 votes -
Retrieve Deleted Recording
I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.
20 votes -
Notification Rules for IVR menus
IVR menus share the same notification rules as the main line. If this was separate, we would be able to send different notifications for different IVR menus to different users
1 vote -
Add an interrupt message when a call is placed on hold
It would be beneficial for us to be able to play a marketing message to our customers that would interrupt the hold music in a similar way that a message can interrupt the music while a person is waiting in a call queue
9 votes -
Disable Speakerphone
Phones in secure locations require the disabling of the speakerphone. Controlling the feature/function from the Admin portal would be extremely useful; especially with a large number of phones to manage.
1 vote -
Phone System Visual chart and all extension setting
The customer is requesting to have a visual chart of their phone system and extension setting available in the service web
1 vote -
A feature for automatically changing the User's call queue status during After Hours
To avoid call handling members having rejected calls due to staying in the queue accidently overnight, an automation which kicks everyone out until next start of business.
11 votes -
Bring back disabling of "Dial by Name Directory" to prevent hackers from finding out who all your users are in your business to social e...
...ngineer them. For security reasons being able to disabled company directory, will prevent hackers from find out all the users in your company and then social engineeering them to get info to gaina access to your company to for example send a user ransomeware.
5 votes -
Disable 4-1-1 Directory Assistance
If a user dials 4-1-1 and then releasises there mistake we instantly get charged $2.75 even if the call didn't go through. I proposal that Admins shuld be able to disable this feature company wide as it's outdated and should be dropped, as 4-1-1 is obsolete.
5 votes -
DND override list
We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if they are on DND. It would be nice to be able to create list and apply them to a user. In addition there should be a couple categories like calling, paging, and messaging overrides.
11 votes -
Option to choose the file type when backing up call recordings externally
This is important when we want to connect with a speech analytics tool as the .wav file has the best audio quality.
3 votes -
Be able to reinstate a deleted employee
In places like Google and others, after an employee is deleted you usually have about a month or more to reinstate their account. RingCentral should have this feature so that if an employee was deleted prematurely, their messages etc can be retrieved within an allowed timeframe.
3 votes -
Apply User Templates at Add User Screen
We create users in small batches, 1 to 5 at a time. They're usually all for the same department, and need to be configured with the same template. I think it would be great to have a section in the "Add Users" screen where you could select a template to apply to these users immediately upon creation, instead of having to manually find, select, and apply template to them right after.I think anyone who frequently adds small groups of similar users would agree. It's not really economical time-wise to use the bulk upload for such small user sets, so this…
3 votes -
Allow admins to change user profile information (including pictures)
Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.
150 votes -
Create a rule to select callers who have withheld their number.
Create a rule to select callers who have withheld their number. Currently you can only input numbers.
1 vote -
Allow activation\deactivation of Custom Rule from an IVR
In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without Admin intervention.
3 votes
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