3891 results found
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Universal Call ID for calls between RingEX and RCCC (and vice versa)
Many of our customers now use both RingEX and RCCC and would like to be able to have a single pane of glass to analyze calls that traverse both RingEX and RCCC. The issue is that there is no common/unique identifier that is passed back and forth between RCO and RCCC that would allow for the marrying of an RCO call to RCCC session. The request is to create a unique call ID that is shared back and forth between RCO and RCCC that can tie calls together to allow for further analysis.
6 votes -
Export Specific User Extensions
I'd like some help with exporting specific users based on extension and number only
1 vote -
Multiple input or uploading of number list for blocked numbers
Why is it useful?
• It will be useful because like many other company we have a long lists of number that need to be input as blocked numbers.
Who would benefit from it?
• It will benefits the admin users as it will ease the process.How should it work :
• The current process : user copy & paste or type each phone/tel number to the input box of blocked calls Tab under Screening, Greeting & Hold Music.• The idea:
- User can upload a file (the list of numbers in excel or csv) or type mutiple…1 vote -
Update your cell phone carrier companies for sms notifications
Please update your cell phone carriers in the drop down list for sms notifcations. Nextel has been gone for 17 years and Sprint is no longer with us either. I am a T-Mobile user and I cannot add my cell number. I can add it as an email, but then I can't email my corporate email address. I don't understand that no one has complained about this.
10 votes -
Ability to search on sites under common area phones
Currently under phone system - phones and devices-common area phones. If you click on filter and select sites there is no search bar.The ability to filter on sites is available under phones and devices- users phones
1 vote -
Include RC APP in the Forwarding to Co-worker in call Handling Section
Please include RC APP in the Forwarding to Co-worker in call Handling in USERS as this section is only limited to showing the hardphones when an extension is selected since not all users have hardphones, most users only have the RC App to use as the phone for incoming / outgoing so it will be nifty if the app comes up on the selection as well.
3 votes -
Add 'Assign To' feature to Number Inventory
Requesting to add 'Assign To' to the menu option in the Number Inventory. Currently the only option listed is Delete, with this, we can delete multiple numbers at once; however, we cannot assign multiple numbers at once. This would be beneficial for managing numbers that have been moved back to the inventory after a user is disabled or deleted.
2 votes -
Custom ring back time settings needed in Admin portal.
We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business during peak times. The soft key (Private) park works but RC says they cannot make the Public Park settings match. This causes users many extra steps to accomplish what should be a simple task.
10 votes -
Create Download List for Message-Only Extensions
Admins need the ability to download a list of message only extensions that includes their "Message Only Extension Details." This is available under User List but not available under Message-Only Extensions.
19 votes -
Restore deleted user
Restore deleted user
13 votes -
Automatically Add/ Remove Live Report Licenses
It would be a much better user experience if RingCentral had the capability to automatically add Live Report License when user is added to Dashboard and in turn automatically remove Live Report when they are removed from a Dashboard.This whole thing of needing to transfer a license to another user if one is removed and another is added is not a good UI experience for RingCentral customers and also adds unnecessary work for your RingCentral support teams.
1 vote -
Call Queue Prioritization from the same Primary Members
Make an option available to prioritize callers from different queues that share the same primary members. If there are callers waiting in both queue one and queue two, callers from queue one would be distributed to users (CSRs) before callers from in queue two. Allowing VIP customers or other more urgent callers to reach a live agent faster.
9 votes -
Deleted Items - Data Retention
Is there a way to change the default auto delete time on a voicemail box from 5 days to 30 days? We are a medical clinic, and it would be very useful to have deleted items last longer in the event of an incident with a patient.
1 vote -
Ability to assign credentials to bulk user uploads
We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
6 votes -
Supervisor or Group Admin should have access to recorded calls for their team.
In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to supervisor so they can listen calls.
14 votes -
Looking for a way to not send automatic email alerts to users added/removed to and from the phone monitoring queues
This would be helpful for admins to be able to decide if an email alert should be sent to an employee for monitoring purposes.
1 vote -
Allow a particular user to receive more calls than others in a rotational call handling queue
in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of a high performing user would be a great feature.
5 votes -
Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)
Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues.This feature would be particularly useful when we have been asked by the business to divert all calls in the phone system for a specific business area.
5 votes -
Suppress notifications to users when template changes are made or pushed
We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion. It would be great as an admin to push out the template and not have the user notified. We have the box unchecked to email the user but they still receive the message.
25 votes -
Massively change Display name for users
Beign able to change the RingCentral Display name massively to all users or a set number of users in the admin portal
1 vote
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