3536 results found
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voicemail
Disable voice mail. In many other platforms the voicemail can be disabled on an extension by extension basis. For example in a medial facility you would not want voice mail on a phone in the operating room. A conference room would also not need to have voicemail. The ability do disable voicemail on any given extension would be great. I would mean we wouldn't have to forward the calls to another extension or record a greeting that says please don't leave a message on the conference room phone.
2 votes -
Option to remove the forwarded call setup from another carrier to RingCentral.
When an external number is dialed, calls are routing to us and yet the number is not showing in the account. We need a capability to see the routing and correct it.
1 vote -
"Bring Your Own Device" option is not visible for a common area phone
The "Bring Your Own Device" option is not be visible for a common area phone, but it's visible for a limited extension phone.
1 vote -
Add schedules to IVR menus
Pretty self explanatory. Add schedule functionality to IVR menus.
8 votes -
Filter reports calls came in to each individual numbers assigned to one specific call queue
Customer would like to have an option to filter Filter reports calls came in to each individual numbers assigned to one specific call queue, the numbers assigned to one call queue should have the information as well showing in one report how many calls came in to each numbers assigned to one specifc call queue
1 vote -
Missed call notification from call queue directly to RC app
We would like a feature to set the missed call notification from call queue Upon checking the notification setting for missed call under call queue extension > voicemail notification our only option for the notification is by Email and SMS, it would be better if the notification can be set to go directly to the messages in the RC app as notification
3 votes -
Bulk upload caller numbers in conditions in user call handling template
In user call handling templates, currently you can only enter one number after the other under the conditions. Please provide a simple upload via csv or xls file so that you can easily enter or update several numbers at once
4 votes -
RingEX License re-allocation
There is no option in the Admin Portal to re-allocate the license once the user already has a License, for example, we have 2 types of License which is RingEX License and RingEX License, but once the user already has a RingEX License, we cannot edit/upgrade the license to RIngEX License without deleting the user and creating a new one.
4 votes -
Ability to Bulk upload blocked numbers
We would like to have the ability to bulk upload blocked numbers in the Service Web
6 votes -
Custom call queue status
I would like to know if you can create custom call status for all agents in your queue such as "LUNCH"
2 votes -
Update custom caller ID in bulk
It would be beneficial if Super Admins had the ability to customize the caller ID name for multiple phone numbers in bulk. This enhancement would significantly save time and improve efficiency, eliminating the need to update each number individually through the Admin Portal.
2 votes -
Bulk Creation Feature for Message-only Extensions
Just like adding user extensions in bulk, having the same feature for message-only extensions will be helpful for accounts handling large-scale operations. This will reduce the time it will take compared to adding them one by one.
3 votes -
Easy access to company site numbers
Customer is requesting to easily access the company site numbers on the admin portal. It is better to see the company site name and the phone number at the same page
3 votes -
Caller notification if the called party is in an active call for AI
Customer want to have feature where the AI receptionist can inform the caller if the person they are calling is busy or not available instead of just providing more options.
2 votes -
Allow RC Call Forwarding to Pending Port TNs
While a porting TN is still held by the losing carrier or the port order has not yet been completed, please allow call forwarding from a RingCentral number to the pending porting TNs within RingCentral.
1 vote -
Periodic tone for Inbound and Outbound Call recording
We need to have an option to adjust the pacing of the Periodic tone for Outbound call and we need to have this feature available for Inbound call as well
1 vote -
Enable Selection or Configuration of Caller ID for Shared Lines in Admin Portal When Using Call Return from Voicemail
Feature Enhancement Request: Enable Selection or Configuration of Caller ID for Shared Lines in Admin Portal When Using Call Return from Voicemail
Current Behavior:
When users listen to voicemail messages over the phone and utilize the call return feature, the outgoing call is automatically placed using the default main phone number as the caller ID. This behavior applies regardless of the line or site the user is associated with.Proposed Enhancement:
Introduce the ability for administrators to configure or allow users to select the appropriate caller ID—specifically the site or shared line caller ID—when initiating a call return from voicemail.…2 votes -
Feature Request: Call Queue Configuration Export
Feature Summary:
• Provide an option within the RingEX Admin Portal to export Call Queue configurations, including:
• Queue extension numbers
• Queue members
• Call duration settings
• Ring type (e.g., simultaneous, sequential)
• Any other relevant call handling rules
Use Case:
• Customers who need to migrate like from RC partners to RC Direct or replicate call queue settingss—currently have no way to export these configurations. This creates additional manual work and increases the risk of misconfiguration.Proposed Solution:
• Introduce an "Export Call Queue Settings" feature within the Admin Portal• Provide CSV or JSON export format…
5 votes -
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
The ability to block calls with no caller ID and to recognize if the number has been identified as a spam caller in the past.
1 vote -
Add Direct Number should let me pick numbers from my account
When I'm on a user extension or call queue, and I click the Add Direct Number button, I should have the ability to add a number from any available phone number on my account.
Currently, this process will only let me order a new phone number.
In order to add an existing phone number to a call queue or extension, I have to navigate to my phone number inventory, and then assign a number from there. This is inefficient when programming a new system.
3 votes
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