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3086 results found

  1. Synchronous Automated Machine Detection. Allow for campaigns to enable audio files to be played while the system is detecting if a pickup is a machine or person (AMD). The reasoning here is that people are more likely to stay on the phone if they hear something - like generic call center background noise.

    2 votes

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  2. Customer requested to have a Vanity number(#myvisa) that will have special character in the beginning before the letters.

    1 vote

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  3. please have a feature for the default ringtone available in the portal to take effect even the call is transfer to a 3rd party number

    2 votes

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  4. Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing. This is however accepted local on the 6940w phones. We need to do this from the admin panel webpage.

    4 votes

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  5. We want to have a feature to Automatically mark numbers as spam on the caller ID.

    Someone must have turned something on because now most of them are coming in as "Suspected Robocall". As a salesperson, I cannot just not answer calls with no caller ID. That would be taking a chance a prospective client would be interested in our services and some don't leave messages.

    3 votes

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  6. Businesses may be able to put the exact name of the company on their caller ID and do not limit it to 15 characters only.

    8 votes

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  7. Requesting to have the option for a user to use different site caller ID. Not just having one site that is assigned but have the option to use as well the other site caller ID number

    27 votes

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  8. Hi team!

    Can someone implement a way for us to edit/add how many digits will be generated when customers are adding a new user. We understand that customers can just customize the extension number to their desire extension. However, one of my customer is looking for a way for us/them to make this only a 4 digit extension by default when adding a new user. We checked the SCP/AI and we can only change it up to 5.

    1 vote

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  9. Currently, when users leverage the MS Teams plugin, unless the setting in Service Web/the RC app for Phone > Incoming Call Information > Display Number > Display on > is set to "All phones and apps", the user will not see a popup in teams to answer calls.

    The customer wants to be able to set this as a default for their users, so if they integrate with MS Teams, the calls automatically will be answerable via the popup.

    1 vote

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  10. There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies will agree with me here. Best Regards

    32 votes

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  11. Feature Request: Call Monitoring User Log

    Description:

    This feature request proposes the implementation of a call monitoring user log. This log will track and record instances where users access and listen to monitored calls.

    Functionality:

    The log will record the following information for each call monitoring event:
    Date and Time of access
    User who accessed the call (Username or ID)
    Call Details (Caller ID, Call Time, Direction - Inbound/Outbound)
    The log will allow for filtering and searching based on various criteria, such as:
    Date range:
    User:
    Call details (e.g., Caller ID, Call Direction):

    Benefits:

    Improved transparency: This log provides a…

    5 votes

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  12. Customer is looking for an option that would allow them to create a schedule for messaging notifications to keep notifying them with a certain time interval (once every preferred number of hours) until the message is viewed.

    2 votes

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  13. We are trying to setup a call flip in the admin portal to flip a call to a announcement only extension this option is not available as the announcement only extension is not populating in the forwarding under User> User with extension> 101> Phone> incoming call rules> Incoming calls> Add number or Co-worker

    It would be better if we can set a call to be flipped to a announcement only extension

    1 vote

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  14. Looking for an option to Allow call queue members to change their availability for the specific queue
    since once every call queue is set to Allow for "Allow members to change their availability for this specific queue" it is applicable to all the current member of the call queue and cannot be modified per member.

    3 votes

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  15. Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number

    22 votes

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  16. Customer wants to have the option to create a user extension with the option to select a one word for name field instead of two having name fields for first name and username.

    2 votes

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  17. Bulk action or script on Disabling enforced SSO

    Query on Disabling enforced SSO and password reset

    We've been evaluating our disaster recovery (DR) plan for our single sign-on (SSO) system. In the event of an SSO outage, several key applications would be affected. This would include.

    To maintain access for users during an SSO outage, we've identified the following steps for RingCentral:

    1.Disable Enforced Single Sign-On: Temporarily disable enforced single sign-on for each affected user.
    2.Reset User Passwords: Reset the passwords for these users and send them to their respective email addresses.

    We're seeking a more efficient method to implement…

    2 votes

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  18. To view and assign Call log permissions for managers to view only their Agent' phone calls

    1 vote

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  19. Our customer would like to import/add new contacts as a bulk, then the existing contact will remove totally without any duplicates

    1 vote

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  20. Instead of showing the numbers such as the main number as the desktop and mobile app and direct number as desk phone. why not specify the word App or Phone to determine where the call is being routed and accepted to.

    1 vote

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