3891 results found
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Visual indicator on the desk phone that the call is being recorded
We do not wish to have an audible prompt played that both parties can hear. Hence why we’d like a visual indicator to the end user that the line is recording.
1 vote -
Can monthly report include name of file faxed?
In the Messages area, I can get a report that includes the name of the file that was sent by fax to a party. But it doesn't appear to be an option to add that data to the monthly report. It would add tremendous value to be able to get the name of the file sent along with the other data in the monthly report. As it is, I have to manually save that info using a cumbersome process. It would save me time and improve my documentation if you could include the name of the file sent in the…
1 vote -
Record three way calls
I cannot imagine why this has been overlooked for this long. Once you connect a 2nd person to a three way call, the recording stops. Those are the conversations I need the most.
5 votes -
Categorize the calls received
CSR should be able to Categorize the call to a predefined set of call types. (Ex: General, account login issue, Task-A, Task-B). As and when the CSR is talking to the customer they should be able to quickly select the type of call.
1 vote -
Adjust the Prompt repeat times of IVR menu
With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers must wait so long to wait.
36 votes -
Add a filter button on the download all numbers
Hi teamCan we add a filter button on the download all numbers so that the customer can select which area code or location of the numbers they want to download?It seems that the only option on the Phone system tab > Phone numbers > All numbers > 3 dots is the download all numbers and no option for the customer to choose which numbers they would like to download.
1 vote -
Call Queue - Disable Email Notification when User is Added to a queue
Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day.If there was a setting at the User level to prevent getting this notification, or better yet, at the queue level to prevent notifications that would be great.
20 votes -
Ability to align site name with pre-defined Cost centre in Admin portal
Currently, it's possible to move a license around in MVP for ease of reassignment. This becomes complicated when the license is moved to a user in a different Cost Centre to where the license was originally purchased/registered.This leads to a lot of clean up activity needed after on/offboarding, to ensure that the correct cost centres are being charged for the users within them.It would be great if, when reassigning a license, a prompt popped up asking whether this should move to the cost centre of that location too - and then that CC info could be copied onto that user's…
2 votes -
Ability to export Site Caller ID field data from MVP Admin Portal.
With the importance of CNAM and OB Caller ID, having the ability to:1) visually see Caller ID field data for each site as a column under Admin Portal > Phone System > Company Information2) have the ability to export Caller ID field data by site for an overview to know if the Caller ID needs to be updated based on company changes or acquisitions.
1 vote -
Group Memberships to include Ring Groups
It would be helpful if Users / Group Memberships would also show the Ring Groups that users belong to. To take it a step further is would be great to be able to add/remove Ring Groups from the users in this area as well.
1 vote -
Ability to configure Intercom feature AND Extension Number under Presence Keys
With the 22.3 release of "Custom Key Layout Support for Mitel and Poly phones", additional features are available that can be selected under Presence Keys. One of these is an intercom feature (which simply speed dials *85). Unfortunately, users cannot include the actual extension that they want to program onto the phone, thus forcing them to try and remember extension numbers. This requested feature can be prevalent within the smaller Healthcare, Education, Manufacturing, FinServ and Retail spaces.
4 votes -
Add prompt when clicking "Add User" if there are unassigned extensions available
Add prompt when clicking "Add User" if there are unassigned extensions available. This would stop over-billing and improve customer satisfaction. Also, it could stop billing team from having to make so many adjustments to accounts.
10 votes -
Easily move numbers between Sites from "All Numbers" page
Customers would like the ability to easily move phone numbers from one site to another from the "All Numbers" page in the admin portal. When admin clicks on a number in the "All Numbers" page, on the details page that the admin is directed to for the selected number it would be helpful to have an "Edit" button giving the admin the power to assign that number to a new or different site from that individual number's details page.
1 vote -
Improve the Text To Speech System: Maybe move to Google Text to Speech?
We find that the text-to-speech feature in RC IVRs are terrible.Would RingCentral consider using a service that is far better? e.g. Google Text-to-Speech.
4 votes -
Reset and assign option for not activated lines
if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name and e-mail and send invite but this does not clear voicemails or e-911 info.
12 votesThis feature is targeted for release in Q1 2024. -
Call Recordings Bug
If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction. RingCentral Support confirmed this issue and recommended enabling outbound call recording for a particular user in order to save any audio files after an inbound/incoming call was Parked, transferred or forwarded. This all seems strange but here we are. In many instances all Outbound call recordings need prior consent and an inbound call that magically turns into an outbound call after being parked or transferred is an unnecessary mess.Please…
16 votes -
Option to Edit Call Handling and Forwarding on user template
currently, you can only edit the basic call handling of the app, there is no option to add number or other call forwarding set upAlso, please check if we can add an option to edit the caller id and call handling during extension creation along with basic details
6 votes -
System Admin access to RCCC admin portal from within ServiceWeb.
Request is for a single login/pane of glass to administer both RingEX and RCCC.
3 votes -
Option to Retrieve Delete Voicemail from Deleted Extension
verbatim: I recently reset and reassigned an extension to a new user so all voice messages from the old user are gone. We realized we needed those messages, so I am wondering if there is a way to get those back.
5 votes -
Advance IVR System
It will ask for the Caller's Name and Reason of Call. If the caller advised the reason of call, then the IVR will provide solution based on keyword heard on the call . If it doesn't satisfy the caller, then it will give option to speak to a live person or if the call is emergency, then the IVR will connect the call to them directly with a Push Notification that this call must be answered immediately.
The IVR can also log, a recorded information when IVR asked for the name of the caller, position or other caller's information required.
…
11 votes
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