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Phone & Messaging

Phone & Messaging

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3268 results found

  1. The customer has multi-site, but even within a site he needs to be able to set where "dial zero" goes for each IVR tree menu. For example if a caller dials zero in the support tree menu in Cleveland it goes to the Support team admin, if someone dials zero from with the Sales team menu in Cleveland, it goes to the Sales team admin.

    3 votes
    How important is this to you?
  2. Request is for the User List to also include Caller ID

    3 votes
    How important is this to you?
  3. SSO should not prompt for email/account info RC apps after sign in using SSO.

    3 votes
    How important is this to you?
  4. Messages that are sent to all users can be disruptive. If all users got a notification of SSO enabled it will alarm a portion of the users.

    3 votes
    How important is this to you?
  5. The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.

    1 vote
    How important is this to you?
  6. Include all extensions in the account for Users, Auto-Receptionist, IVR Menus, Site Extn, Call Queues, Paging Only, Shared Lines, Park, Limited Extensions. downloadable report or online list of ALL extensions in the account.

    2 votes
    How important is this to you?
  7. The request is for the last page of the activation steps to be removed. Instead, would like to have the RC Phone app pushed to the desktop through the app deployment tool.

    1 vote
    How important is this to you?
  8. The request is to be able to see if RC App mobile is online via service web. Currently, all of the mobile devices say offline.

    2 votes
    How important is this to you?
  9. The request is for to ability to have a template whereby a call to a specific user's number would direct to a another extensions, queue, etc. Currently, for a 400 user company that wanted to set this for each user, it would require 400 custom rules to be created/managed.

    2 votes
    How important is this to you?
  10. The request is for the dialing format for each IVN to be added to be able to test the international numbers.

    1 vote
    How important is this to you?
  11. The request is to provide better tools to dial IVNs. This mainly pertains to in-country dialing for Toll-Free in Service Web. Currently, the customer has to find out how to first dial the number and verify that it's working properly.

    1 vote
    How important is this to you?
  12. For customers who will be building out similar configurations across many locations, it would be helpful to require a way to capture a reference configuration and replicate many times. Example:
    - Users - phone type, role, dial plan (same extension #'s every location/position)
    - Presence & intercom configuration, park groups, ring groups, hold music (system wide), OB caller-ID

    1 vote
    How important is this to you?
  13. By design, restaurants have no access to admin portal and can't make changes to messages. Some customers would like a Telephone User Interface access to announcements. For example, the ability to change recorded prompts/announcements in the call flow. This could be authenticated using either a PIN or only an available feature for a specific user.

    1 vote
    How important is this to you?
  14. Ability to use a spreadsheet to add Presence keys on the phones when building out a new site. Without this, 1 key at a time on 10 phones takes a long time.

    1 vote
    How important is this to you?
  15. The request is to use verbiage other than 'Main Number' at the top of Service Web on the 'My Extension' Screen, as that could be confusing for End Users.

    1 vote
    How important is this to you?
  16. The request is to provide the ability to modify Company phone number site assignment when a phone number is reviewed in Phone System<Phone Numbers. The ability would be helpful to be offered as a dropdown. When "parking" numbers in an account (additional numbers or unassigned) these will need to be assigned to the auto-receptionist before assigning to a user as a full DL. Currently, this process returns the number to the "Company" instead of honoring the site the number was previously in.

    1 vote
    How important is this to you?
  17. Currently, templates can only be created and applied to users. Shared Line Groups are used in retail scenarios and often require bulk updates.

    1 vote
    How important is this to you?
  18. This can be helpful when institutions have job titles and department names that are longer that 64 characters.

    1 vote
    How important is this to you?
  19. Request is for ability to assign billing approval limits within Roles, allowing Site Admins to add product/services to their site within the account up to a specified limit. If billing exceeds this limit, it gets escalated for approval by Super Admin.

    1 vote
    How important is this to you?
  20. Some customers would like the ability to select a preferred billing currency.

    1 vote
    How important is this to you?
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