3891 results found
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allow a role to view sms msssage logs of sent and received messages
This would allow managers assigned certain roles to be able to monitor sms messages without having to export the list. Viewing through the admin portal also allows the manager to see the user tied to the number and if we've recorded the external user and their number (currently the export only provides the numbers used in the messaging).
2 votes -
Mandatory Listening to Company Introduction
We would like to enhance our RingCentral account by adding a feature that does not allow incoming callers to bypass the Company Introduction. We have required statements in our Introduction and would like to ensure all callers hear the full introduction.
2 votes -
Call routing based on configurable number of days instead of specific date range(s)
Each employee on my staff is on-call for one-week periods. Can you please add time based scheduling that allows one to program a special "call answer rotation group" that can automatically cycle through each member of the group after a user-configurable number of days? It would make it MUCH easier than having to build 52 new rules each year.For example: the call-answer rotation could be set to 7 days, with 3 members of an "on-call" group. Every 7 days, RingCentral would automatically switch to make the next person in the queue receive all calls to that pre-configured extension, and would…
5 votes -
On hold IVR menu allowing callers to press a button to be transferred to Voicemail
Current IVR menus allow 0-9 button to be programmed to send to Voicemail of specified extension. It would be nice for the caller to have the ability to hit the programmed number and transferred to voicemail as an alternative option to waiting. This would allow us to lengthen maximum call time in the group for those who prefer to wait for someone.
4 votes -
Make RingCentral Support Cases Useful
Currently when looking at existing/completed cases, it has very minor details. i literally have a case that is closed and the only thing in the case is the automatic responce from opening the ticket. at minimum, all email communication regarding the case should be provided on that case log. not being able to reference the case makes it extermely difficult to provide good service to my end users. if there is a common issue i cannot look at case logs and provide the solution to past problems. I have never seen a ticket/case site that doesnt tract communication between the…
2 votes -
Answer your support line
Waited 25 minutes to get someone to answer the phone. Tried to open a support case, but the chat script was incorrect. Told me to click on something that wasn't there
1 vote -
Restrict Specific Numbers for Security or Work-related Reasons
Restrict Specific Numbers for Security or Work-related Reasons; basically, enable restrictions or notification rules for specific outbound dials. For example, an employee is constantly and improperly making calls from their account to a personal friend or to a client and this is severely/harassing interrupting their work- counseling and direct confrontation with the employee has not resolved it on the honor system- we need to be able to monitor or restrict an outbound call to a specific number from a specific number.
10 votes -
Ability to Turn Off Calling Out Through Voicemail
Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
18 votes -
Key Presses
Hello,I would like to suggest adding more key presses. The system max is 10 users, this change would be useful for companies who setup sites for their locations.
4 votes -
Option to Assign Default User Template
Allow for the ability to assign a default user template upon creation of a user.
4 votes -
Forward from admin portal to phone mailbox
Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.
3 votes -
add a delegator role
I'd like a delegator role to be made for people who set up a lot of meetings company wide. such as HR and recruiters. the role would just automatically add the user as a delegate for every employee of the company, or for specific branches like the other roles.
1 vote -
Please fix audit filters so they work
When you filter in the audit table for "Disabled" you also get the "Enables"This is not operating as intended so it is considered broken.The current solution is to download the list into Excel then further filter out the Enables.???
1 vote -
Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts.
Allow Admins with Site Specific selected the ability to initiate a Reset and Assign on end user Accounts. This will provide proficiency in provisioning disabled accounts and limit the number of users assigned to Site 'Company' to defer from non warranted changes made in Site Company.
2 votes -
Default User Settings when submitting Cases in RC Support
Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks
3 votes -
Able to use a TFN as a valid contact phone for extensions
Allowing user extension to use TFN number as Contact Phone, currently the system only allows to use local numbers on Contact Phone.
4 votes -
Remove Automated Assistant when calling tech support
I have a suggestion. Please remove the automated helper when calling in to tech support. I had an issue regarding paging and the automated system started talking about my custom call settings and hours and was asking to remove them. If that would have occurred it would have caused major issues. The automated system said those settings are why my phone was not working, and suggested removing them. I knew better, but I hate to think of one of your other customers calling in and removing all their call queue settings for no reason and creating bigger issues because the…
5 votes -
Directory assistance publishing for non-main numbers.
We'd like to be able to publish other numbers in the system with directory assistance. We've temporarily solved this using Multi-site but we'd prefer to just be able to publish a "Sales" line or "Repairs" line.
2 votes -
Visibility into pending changes on the Cloud PBX
Currently, if changes are pending on the Cloud PBX - we have no indication of what the pending changes are. We can initiate a sync and review the logs after a sync has completed to see what was done; however, sometimes changes made on the backend by RingCentral support or via auto provisioning require a sync. Without our team having made any changes on the PBX, we are unsure of what will occur once we do sync. Could the details of pending changes on the Cloud PBX be displayed before a sync is run?
2 votes -
Stop playing Automatic Recording Prompt when call is transferred from recorded line
Customer does not want automatic call recording prompt to play when transferring or parking calls. By design, we treat each leg of the call individually which is why the recording prompt plays when calls are transferred or picked back up from a park location. Ideally, with this feature this wouldn't happen when the call was already being recorded on the first leg so that the caller does not have to hear the prompt play again whenever transferred.
17 votes
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