3350 results found
-
Ability to Stop SMS on after hours
I have business hours set on RC so that calls will go straight to VM after hours. How do I restrict text messages from coming through after business hours as well?
I have talked with a support however the option for SMS schedule is not yet available it would be helpful if there is a way to schedule SMS traffic with the account4 votes -
Create a custom rule that can use partial DID or area code only as a "caller ID" condition
Create a custom rule that can use partial DID or area code only as a "Caller ID" condition. Can use a wildcard * as placeholders
Objective:
I want to route inbound calls, using a custom rule, that starts with a +1 650- * * * - * * * * or +1 650-681-**** (Palo Alto) to a specific California call queue/user extensionCurrent: You can add a number via caller ID as part of custom rule condition but it doesn't indicate if it's the first or last part of the DID or phone number
1 vote -
Ability for the Super Admin to update the password only without changing the PIN, Security Question, and Answer
As the Super Admin, we need to change the other user's password without the need to update the PIN, Security Question, and Answer to save the changes on the security details.
2 votes -
Disable 911 capability
The customer wants to have an option to disable 911 capabilities for all users.
4 votes -
Ability to forward the calls to an external number but not the fax
Calls would be forwarded to an external number but the Faxes will remain at the extension.
4 votes -
Record one-side of a call only
Ability to record one side of a call only
1 vote -
Super Admin Role But Read Only
I would like to add my software developer on the account with admin role that is read-only. I would like to request the addition of a "Super Admin" role with read-only access to settings and configurations. This role should allow users to view all settings and configurations within the system, but not make any changes or updates. The objective is to allow designated users (e.g., system auditors, compliance officers) to have complete visibility into the system's settings without the ability to alter them.
3 votes -
IVR Default Key presses
A customer has expressed a desire to customize the default key presses on their device or system. Instead of being limited to using only the "#" (hash or pound) and "*" (asterisk) keys, they are seeking options to modify these standard inputs to different keys of their choosing. This request likely stems from a need for personalization, improved ergonomics, or compatibility with specific workflows. Accommodating such a change would involve adjusting the system's input recognition and potentially remapping the functions associated with these keys. It's important to consider the implications of such modifications on the overall user experience and system…
2 votes -
Bulk Template notification option
Remove the option to send notifications to all users when applying Bulk template.
2 votes -
Provide for Persistent Preferences
Several interfaces in the Admin portal allow selection of how many rows of data to display. I routinely change the default setting to "200" or "All" but I do this routinely because my selection does not "stick" from one session to the next -- often reverting to showing only (for example) 10 call queues when I have 47 and would like to see them all by default. Can this be changed?
1 vote -
Sync Contacts from RingCentral app to Yealink desk phone
It's better to if we have the option in the portal to sync our company contacts to our Yealink or other type of desk phones.
3 votes -
Being able to search for area codes without knowing the county
Enter the local number EG 01778 instead of having to know it is located in Lincs / Bourne
When ordering a new number1 vote -
Sort extensions added in call recording
A feature in admin portal to sort the extensions added in automatic call recording from the ones not added yet
2 votes -
Option to add or remove agents in the Live Reports
It would be user friendly if there is an option to add or remove agents to the existing Live Reports rather creating a new one.
1 vote -
Default settings for new extensions
A way to setup default settings for new extension so that:
Inbound and Outbound recordings is turned on by default.
There is now "office hours" inbound rule applied.
1 vote -
Enable MFA for super admin only
Enable MFA for super admin only
3 votes -
Change phone queue to match number inventory options
I used to change numbers in queues by adding the new number and removing the old one or remove the old one and then add the new one. Something changed to when you delete the number from the queue, it removes it from the inventory and has no choice of keeping it as I was told by support. Can this please be fixed where it doesn't delete the number from the inventory or have a prompt or option that clearly states to keep the number or not to keep the number.
1 vote -
Capability to Add IVR Keypress to Route to an Auto-Receptionist Number
We would like to have the capability to add a keypress in the IVR Menu that can route the call to a phone number that is assigned to the Auto-Receptionist.
1 vote -
Display dialed number as incoming caller ID when forwarding calls to an external number
When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.
6 votes -
Disable 2FA Requirement on a Certain IP Server/Location
Devices within a certain location should no longer require an OTP/code when signing in to different devices. The two-factor authentication should detect the login within the same server and should no longer require repeated 2FA/OTPs across computers/devices.
1 vote
- Don't see your idea?