3885 results found
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SMS Message Log from a direct phone line
The customer requested a feature wherein they can recover or see text messages from a direct phone line on the Ring EX-platform. They can see that there is an SMS Log in the "Analytics and Logs", but it does not display the contents/messages.
3 votes -
Exclude Access to Directory
Is there a way for me to exclude access to the Company Directory? I don't want to exclude the extension from being on the Company Directory I want to exclude Access to the Directory.
3 votes -
Option to see the content of body of failed SMS
Would like to have the option to see the content of body of failed SMS on SMS logs through the Admin POrtal
1 vote -
Validate email addresses when new email address is entered or changed
When a user enters an email address or changes an email address in the admin portal, the admin portal should attempt to email that address a code which is then entered back in on the portal to validate that the email address is the intended address. This is absolutely critical for the super-admin user.
I understand some people want to upload bulk accounts or extensions and this may be impractical but still, there should be some way so a user knows all their users have valid emails and that they are indeed associated with the intended account holder. Unfortunately even…
2 votes -
Notification for Changes Impacting Custom Rules in the main line
request an enhancement within RingCentral that provides proactive notifications or warning alerts whenever a user disables, modifies, or updates a configuration that may impact existing custom rules for the main line.
1 vote -
Number Storage
Access to the AL numbers reserved on the customer UID Number Storage:
- We need to have access to see the list of numbers reserved on the Number Storage list.
- The ability to move numbers from Number Storage to Inventory.
- Only available to Super Admins.
25 votes -
Create multiple users in and also setup different call forwarding for each users
A template that can let you create multiple users and also setup different call forwarding for each user in bulk at the same time.
2 votes -
Disable user's capability to delete SMS.
For the admin to have the capability to prohibit users from deleting SMS.
3 votes -
AI Receptionist DND Awareness
Please add the ability for the AI Receptionist to detect when a user/extension is set to Do Not Disturb (DND) and automatically route the call differently instead of attempting the transfer.
Right now, adding instructions to the Knowledge Base does not reliably work because the AI does not appear to have real-time awareness of user DND status.
Requested Behavior
If a caller asks for a user who is on DND:
Do not transfer the call
Route to a backup extension, queue, voicemail, or alternative destination
Optionally provide a custom response to the caller
ExampleCaller asks for Reception.
Reception extension…
1 vote -
Business hours automatically syncs with the announcement
When creating an IVR menu to announce the store hours, instead of creating an announcement-only extension, it should announce what the business hours that you set up.
1 vote -
Allow DTMF/Macro Strings in Presence/BLF Keys
Enable "Cold Transfer" Hashtag (##) support for Presence/BLF Keys
Description:
Currently, when configuring a Presence (BLF) key for a colleague on a Mitel 6930 (or any RingCentral-provisioned desk phone), the system only allows for a standard extension number. There is a critical need to allow DTMF characters, specifically the double hashtag (##), to be prepended to the extension within the Presence field.Current Pain Point:
Users want to perform a One-Touch Cold Transfer.If a user manually programs a Speed Dial on the phone as ##[Ext], it works perfectly.
However, if they use the Presence feature via the Admin Portal,…
2 votes -
e911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
E911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
3 votes -
Ability to Choose How Incoming Calls Are Handled When Call Waiting Is Disabled on Dedicated Fax Extension Using an ATA Device
Currently, within the RingCentral system, when Call Waiting is disabled on a fax extension, any second incoming call is automatically routed to voicemail while the first call is active. This is the system’s default behavior.
The customer is requesting the ability to customize how incoming calls are handled when Call Waiting is turned off on a dedicated fax extension using an ATA device. Specifically, they would like an option to:
Play a busy tone instead of routing the call to voicemail
Play a custom announcement
Reject the call without forwarding to voicemail
Redirect the call to a different extension or…
2 votes -
Call transcripts in reports
For admins: please enable reporting and link to call transcripts and notes/summaries in the same area where we can access call audio files
11 votes -
BT Feature Request: Allow BT Phone numbers to be used on another providers forwarding system
BT Feature Request: Allow BT Phone numbers to be used on another providers forwarding system
Details : Currently, BT-provided phones numbers auto answers inbound calls causing phone calls to immediately follow and ring through the BT Cloud Work Call flow which causes the forwarding option of another provider to be bypassed
Expected Behavior: To allow the phone number to only be rung instead of auto answering the call which would mess the Call Forwarding of another phone provider
Brand : BT Business
1 vote -
Add an option to enable or disable call waiting in call queue settings when all Line 1 channels on W70B and W56H handsets are occupied.
Add an option to enable or disable call waiting in call queue settings when all Line 1 channels on W70B and W56H handsets are occupied.
1 vote -
Custom AI Notes announcements should also be applied to inbound calls.
Requesting to have the ability to customize the AI Notes announcements for inbound calls.
1 vote -
Set the super admin to receive the Two-factor authentication code for the non admin users to login.
I want to implement a system where users can only log in if they enter a code provided by the admin, rather than receiving it via email. For example, when a user attempts to log in, the required code would be sent to the admin's email or generated within the admin portal. This approach ensures that only the admin can authorize user logins, maintaining strict control over access to the system.
3 votes -
UC Voicemail should have AI capabilities
UC Voicemail should have AI capabilities and features that allows you to:
Filter out voicemails under a certain duration (e.g., less than 10 seconds)
Automatically prevent multiple voicemails from going to the inbox
6 votes -
Option to duplicate or use the same extension number
Option to duplicate or use the same extension number for different sites
10 votes
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