3536 results found
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Add user interface to manage blocked numbers
Create a more manageable UI for blocked numbers that would let admins easily:
- Select which user should the number be blocked from.
- Search function to navigate blocked numbers and removing them from the block list.
- Search function to easily check if the number is in the block list.
2 votes -
Cross-site Access Management
When users run reports, they only see their user and not the rest of the queue. This change came about when Cross-Site Management was rolled out. When users pull reports now, they see everything, which makes it more work for them to find the needed information.
It would be best to have the ability to select both Company and Site for users under Role Domain
2 votes -
Notification for Email Addresses Added to Bounce DB
Feature Request: Notification for Email Addresses Added to Bounce DB
2 votes -
Zero dialing can be connected to an external number
If caller press zero the can can be connected directly to an external number.
1 vote -
Ability to Set Call Park Time Out Per Site
The client would like the ability to set the Call Park Timeout per site, rather than applying the setting account-wide. Additionally, they would prefer to have the option to modify the Call Park Timeout directly within the Admin Portal.
2 votes -
Add option in User Templates for the Users Site Number, rather than all site numbers.
Add option in User Templates for the User's Site Number, rather than all site numbers. It allows potential problems for users to accidentally select from every site in the company for their caller ID.
1 vote -
Call Recording Opt Out for Customers
I would like to suggest to have the option for our customer to opt out from being recorded even though automatic call recording is turned on. It would be nice if our callers has that option if they don't want the calls to be recorded.
1 vote -
Allow IVR menu to forward the call to a paging group
Allow IVR menu to forward the call to a paging group
3 votes -
AI receptionist for call routing in the admin portal
AI receptionist for call routing in the admin portal
2 votes -
Voicemail handling
We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken…
3 votes -
Email Notification for External Number being Transfer from IVR Menu
Looking to have an email notification for a phone call that being transfer to an external number from the IVR menu
4 votes -
Enable Custom Tab Assignment for Shared Directory Contacts in Contacts Section
When we upload the Shared directory of external contacts in the RingCentral Admin Portal by default, the contacts are showing on the Company tab of the RingCentral app.
Please implement a feature wherein we can select on which tab on the Contacts portion of the RC app that we can put the externally shared contacts1 vote -
Enhanced Call Reports for Call Queue
The customer has requested an enhancement to the reporting feature. Specifically, they would like the ability to filter reports by multiple direct numbers assigned to a call queue, rather than being limited to the call queue extension alone.
They are attempting to generate reports for specific direct numbers associated with a call queue but do not want the reports to include all numbers assigned to that queue.
3 votes -
Financial Year to Date (FYTD) reports
I’ve set up scheduled reports using the Performance Report for queues, users, and calls, which has been working well and aligns with our security and privacy requirements. I’m now looking to include FYTD figures in our reporting and ideally have these reports scheduled and automatically sent via email each month.
While custom ranges allow us to manually generate FYTD reports, it appears these cannot be scheduled for automatic delivery. Given the time and resource constraints within our IT team, manually exporting these reports each month may not be sustainable.
1 vote -
Add IP URL of individual Devices under Phones & Devices > User Phones
If RC Admin Portal has the ability to see a phones IP address, it would be immensely helpful to have the phones local IP in the form of a URL in a column next to the MAC address under Phones & Devices > User Phones. Of course, the URL would only be usable if connected to the same network as the phone but would still save the time of using other methods to derive the IP.
4 votes -
Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal
We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.
3 votes -
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
151 votes -
ability to add bulk numbers and/or area code in trusted number
Customer is loking for a way to add bulk numbers and area code in adding as their trusted number.
1 vote -
Schedule Templates
Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).
8 votes -
Porting Open Drafts
We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.
10 votes
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