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3086 results found

  1. A customer would like to have the recipients information automatically filled
    on the cover page of the outgoing fax that he will send aside from the name and phone number.
    He would like to add the address, email, name of the person who needs to receive the fax.

    30 votes

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  2. I'd love to see a way to "lock" a phone number in the Admin Portal so that it cannot be accidentally deleted. Maybe role-based number deletion, or a PIN that is required to delete "important" numbers?

    We have 1000+ numbers in our account and do not want to kill a critical Site number that has been in use for 50 years if we can avoid it.

    2 votes

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  3. On Billing > Overview > Usage Info, for Fax-only accounts, it should show number of pages instead of plan minutes.

    1 vote

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  4. What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.

    8 votes

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  5. We are wanted to hot a webinar where we can upload a branding on the webinar join page we were informed that there is no feature yet to customize the Join page or registration page for Ringcentral It would be helpful if there is a way for us to upload our branding on the webinar .

    2 votes

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  6. Option to add the shared line extension to the presence status of the user's extension

    2 votes

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  7. please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls

    2 votes

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  8. A feature in which the caller will announce their name then the call will forward directly based on the announced name. For example, caller announced Rchee then the call will forward directly to extension 101

    2 votes

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  9. Current behavior:
    - UK/EMEA accounts does not have option to add text number in receiving voicemail notification for both Advance and Basic
    - this feature is only available for NA/CA accounts

    Desired behavior:

    option in User > Notifications > messaging notification > Received Text Messages to set SMS carrier and SMS number to receive notification for voicemail

    Steps to reproduce:
    1 RingCentral Admin
    2 Users > Users with Extensions > Select User
    3 Notificatons tab > Messaging Notifications
    4 Received Text Messages
    5 Advance or Basic
    6 option to select SMS carrier and add SMS number for SMS/text notification for…

    1 vote

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  10. Allow RC messaging to Archived

    3 votes

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  11. RingCentral should have a capability to send a text messages to customer in case there's a problem or outage on the service and not only through email. This will really help the customer to easily view the message rather than on email.

    2 votes

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  12. There should be an option at the admin portal where all of the SMS, Calls and voicemails can be access at one tab.

    1 vote

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  13. Customers want to have separate and affordable license for the ATA devices

    1 vote

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  14. Customer wants to be able to enable calling out to certain UK local premium numbers by the use of his handset/cloud phone and not on the portal.

    Given the technology today, instead of saying " you're not allowed to call out to this number, please call your BT admin to enable it" , he wants to say " you're not allowed to call out to this number, if you wish to enable it, press ok"

    1 vote

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  15. Ability to use call pick up on phones that are connected to ATA device.

    Brand: BT Business

    1 vote

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  16. I wanted to update the names how would I do that? I tried updating them through a new upload but it didn’t change anything.

    2 votes

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  17. Call forwarding on a user extension should not carry over on a call queue they are a member of.

    1 vote

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  18. Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number

    Details : At the moment the contact phone on the user details is not allowing the Primary number of the extension to be its Contact Phone number. Every time it is saved it will say number not valid

    Current behavior : when saving the primary number as contact phone it gets error Please use a Valid number

    Brand : BT Business

    1 vote

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  19. It will be helpful if the customer are able to view SMS logs on their CharterEnt(Spectrum) with RingCentral account

    1 vote

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  20. I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found that there was no way of telling if the rules were conflicting and it just allowed the rule to be turned on without any type of warning.This NEEDS to be re-implemented into the system because now it is not telling my 13+ warehouse managers if there is a conflicting rule when they're…

    27 votes

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