2999 results found
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Blocking Specific Numbers Account Wide
Implement a system-wide restriction to block users from dialing a specific phone number while maintaining the ability to make calls to other numbers.One possible solution to block users from dialing a specific phone number system-wide while still allowing them to make calls to other numbers could involve implementing a call-blocking feature at the network level. This feature would be configured to recognize the specific phone number that needs to be blocked and reject any outgoing calls to that number from any user within the network. Additionally, administrators could set up permissions or restrictions within the phone system to prevent users…
5 votes -
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
2 votes -
Bypass User extension greeting
We are setting up our account one have 1 number we need to setup the extension 101 that when dialed directly it will say our billing team greeting however when the main number is dialed it would play the greeting for the auto receptionist and when forwarded to an extension it will play the greeting for the extension of the user, we need a way to by pass the greeting for the user extension when the main number is dialed however we do not see any option in the online acciunt for us to accomplish this
1 vote -
Automated Phone Payment IVR Integration
Requesting an integration between RingCentral's IVR system and our CRM to allow customers to make payments over the phone for invoices. This integration should automatically post successful payments directly to the CRM.
Key Features:
IVR payment option for customers to pay invoices over the phone.
Secure handling and processing of payment details.
Automatic posting of successful payments to our CRM for streamlined data management.
Real-time synchronization to ensure up-to-date account information.3 votes -
spanish translation when they press a any keys on ivr menu
An option on the ivr that allows the user to have a Spanish translation when they press a specific key on the ivr menu.
1 vote -
Call log should have more details of what options user pressed
Log does not show that caller dialed 0 to get to the operator.
1 vote -
2 votes
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Mute Pause/Resume Call recording announcement
The customer is requesting to have a feature wherein when you pause or resume the call recording during the call, there should have a feature that the announcement will be mute/turn off so that it will not be heard by other party of the line.
2 votes -
Undo Button
The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.
11 votes -
Filter call based on number
Have the option to filter out call based on number/caller ID
2 votes -
For Super Admin to access other users without having to know their credentials
Having the power to log into other extensions without needing to enter their passwords, allowing seamless switching between accounts without any hassle.
1 vote -
Remove the ability of the Global Office users to select their Global Office numbers as CLI for Common Phone if the country is not supported
Current Behavior:
On Service Web, Global Office (GO) users have the option to select their GO numbers as CLI for Common Phone even if the country is not supported. This is causing confusion to our customers because they'll think that since they're able to select the GO number then they'll be able to use it as their CLI.Expected Behavior:
If the country is not supported, Global Office number should not display as an option when selecting a CLI for Common Phone on Service Web.Related Support Article:
https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US1 vote -
Porting Form
Kindly improve the Porting Form..
Partners Team,
What is the best way to request some changes to the Porting form in the
Admin Portal? I'm helping a customer port their numbers to RingCentral and
we've been dealing with some rejections. I've noticed the following issues
when using the new form and they really make things tedious when dealing
with many port requests from different carriers:- The grey fields don't allow typing to select a value. When something like the state needs to be selected, it has to be clicked on rather than jumping down the list by typing.
- The grey…
2 votes -
Ability to manage multiple RingEX accounts from one single email address
For customers with multiple instances - such as with one US & UK instance - their admin team have to have two different email account to manage.
Having a consolidated Admin portal to then choose an instance from one email address would make a huge difference.
Customers are unable to use personal email addresses in this scenario for security reasons.
1 vote -
To have the capability to access the performance report for a selected user only if the role is super admin.
To have the capability to access the performance report for a selected user only if the role is super admin.
1 vote -
Would like to provide capability to standard user to make changes on a company-wide level.
Would like to provide capability to standard user to make changes on a company-wide level like updating company hours and company voicemail.
2 votes -
Disable HUD
We have reached support and discussed with disabling HUD feature on the RC app, it turns out that the only option to disable HUD is from the User roles and for this we are notified that we need to upgrade plan to disable the feature, it would be helpful if we are able to disable this feature without Upgrading the plan
1 vote -
Customer is requesting to have a report that will show the logs that records the actual key press.
So that the customer will have a view of the report that will show the logs that records the actual key presses.
5 votes -
Automated Calls to contacts.
Is there a way in settings to have Ring Central make calls with a reminder message?
1 vote -
Support Google Shared Drives with Archiver
Archiver only lets you select an account/folder in "My Drive" Add support for using a Google Shared Drive.
4 votes
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