3613 results found
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Add ability for managers to download calls of direct reports only, not for the entire organization/site.
I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Right now, they have to request the calls from a central administrator, which requires time and resources that can otherwise be eliminated. Managers could also manage in real time without having to send a request for the call and then having to wait for the admin to get to the request and send it.
2 votes -
Dial By Name with 4-5 digit dialing
Request to have the dial by name directory press option to have 4 to 5 digit dialing instead of 3.
1 vote -
Update Web service portal's language when removing did phone lines
Recently, while removing 37 DID phone lines from our premium web portal, there was 2 options, 1. Hold line and move to unassigned area. 2. Release and remove line. The 2nd option leads us to believe we are no longer liable. You should add language in there specifying we still need to contact our RC Rep and let them know what DID numbers to actually remove from our account so we are not paying for them anymore etc.
5 votes -
call logs view where it shows caller's information
please add a call log feature where it adds caller's information like city, state and zipcode
2 votes -
IVR Auto Recept Programmable Timeout and Destination Programming
We Really need to have better Call Routing Via the IVR Auto Receptionist. Add a Timeout and Destination including Extensions and Queues. Today a call into the IVR plays 3 times before getting a limited choice of moving the call. Quite Frankly that's terrible. Call Routing should allow for calls to be sent to an IVR and immediately or after xx go somewhere else. So you could play a greeting then send the caller somewhere or play no greeting and have the call redirected right away.
21 votes -
Forward recorded message to phone # I specify without having the employees person VM greeting
Allows for the business to have one standard VM
1 vote -
Restrict text messages from a user without blocking them
This can be useful so that I can prevent unwanted text messages but still be able to see the sender
2 votes -
Allow Softphone to be after a desk phone is user's Ring Group
Some users would like for desk phones to ring before mobile apps, and have them split from softphone into separate entities.
23 votes -
Display voicemail last accessed date on portal
The majority of our users use deskphones. To help ensure that all voicemails are attended to in a timely manner it would be helpful if on the RC Portal next to the Msg column if there was a date/time stamp indicating the last time the mailbox was entered. We have several hundred phones and Support's recommendation of accessing each voicemail box is not feasible.
1 vote -
Timed User Roles
To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required
1 vote -
Voicemail Messages Retention Period
RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.
11 votes -
Easy way to convert limited extension to full user
Process of converting limited extensions to full user extensions is complicated.
3 votes -
Allow setting of credentials for Not Activated users if user doesn't activate their account
Users who have been sent an activation email by mistake (non-user phone locations) can't be updated to be active unless someone get credentials - customers use fake emails to do this sometimes now knowing they should activate on their behalf. You should be able to set credentials for users already created and in a Not Activated state.
3 votes -
Pull Job Title and Department fields from Active Directory
When we assign users to a number there are fields for Job Title and department. We have been filling this out when setting up new users but have realised that this is causing data duplication. Is there a way we can get these fields pulled from the Active directory user that is already set up before we assign them a number. I know that our users use Microsoft Single Sign-on to sign into RC so the link to O365 is already established. We use Azure AD so if the link to O365 is there then it shouldn't a stretch to…
2 votes -
Change multiple call queue managers in mass, or assign group as call queue manager
We have a need to soon create up to 200 call queues for varying locations that all require different phone numbers with differing area codes.We have a group of managers that need to be the ones to update the call queue membership, thus they need to have call queue manager access to each one. We really need to avoid having to manually add each manager to 200+ different call queues. Especially in the event of personnel changes. We need a way to either:a) assign a user as a call queue manager to multiple call queues at once?orb) Create a group…
8 votes -
Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes.
Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes.I have certain users who prefer to have professionally recorded voicemail Outgoing Messages. I wish we could assign those sound files in the Prompts Library to individual users, rather than just to company wide extensions or queues.
1 vote -
Separate Onboarding Track for Small Business - One Owner User
One can appreciate the robust nature of your platform that appears to be scalable. But is it? When was the last time you checked your training/university platform for onboarding the sole-proprietorship use case? Please review your platform for useability by single user businesses, OR - provide a disclaimer that indicates your company has moved on to cater to corporate teams (which is perfectly fine - we just need to know whom you are serving... think transparency xoxoxo). One might consider the system features to be scalable to a single phone and single laptop user use case. And when you are…
1 vote -
Monitoring for virtual fax
Hello,
We're using a virtual fax line. All incoming/outgoing faxes & confirmations are getting forwarded to a specific email distribution list. This is working fine. However, I was asked if we can setup monitoring in case some of our clients are unable to send us faxes. I opened Case Number #13289153 for this & the engineer informed me that the fax errors will never get sent to the distribution list. He said the only way to view this info is if we login to the portal & manually extract the info.
I think it would be useful to have a…1 vote -
Allow user extension to route call to a paging extension
We want an option that if a user extension is not available or if it is not during after hours, we can route calls to a paging extension instead.
3 votes -
Wider range of template use
abiltiy to use templates for queues, auto receptionist - general settings, business hours per site, IVR's
9 votes
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