3534 results found
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Ability to have extension numbers that start with 0
As an example, 012345.
8 votes -
Resend Welcome Email to Super Admin after 48-hour expiration
It would be helpful if the platform had the ability to resend the Welcome Email to the Super Admin after the 48-hour expiration.
6 votes -
Call handling, caller ID, play announcement for call queue setting match/carry over to matching Active Custom Rule setting
The incoming caller ID information provided to an added member in a phone sys. group queue extension and call routing detail given to the caller differ when an Active custom rule is used. The member needs to know when calls being received are from the call queue line and not passed through directly to their programmed Home ring group queue number. Without the rule Active, callers are being told that their call is routing to the queue Name and not "Please hold while I try to connect you" message. Can the custom rule call details match the non-custom rule handling/setting…
1 vote -
Able to choose Dialed Number to show in Call Queue display
Currently, when a call from extension routed to Call Queue, it will still display the details of the Call Queue. Hopefully, soon there will be an option to choose the Dialed number in Call Queue display.
1 vote -
Support "3rd saturday of the month" type of office hour rules.
Our clinic is moving to a new Saturday schedule. Rather than a half day every Saturday, which was easily supported by RingCentral, we are moving to a "every 3rd saturday we are open all day" schedule. To accomplish this I have to manually enable Saturday office hours the day before, and turn them off before the next saturday.
1 vote -
Custom Notification Email: Support Website label to be "Support Website" instead of "Website"
Custom Notification Email: Update Support Website label to show "Support Website" instead of just "Website"
1 vote -
Allow Custom Fields on all extension types, not just Users.
Request is for a custom application for managing IVRs based on account hierarchy (Division, Region, District, Store). In order to reduce friction of managing multiple IVR updates, the ability to assign a custom field and filter by it is desired. For example, if a company needs to update all IVRs in one division but not another, the admin can filter based on this field and update all returned results.
3 votes -
RingCentral "Out of the Box-Store" Program
Problem Statement:Many retail companies are wanting the stores to manage their own store. The issue is RC is too much/overwhelming for someone that only logs into it 1-2 times a year at an admin level to make minor changes. Plus, with the high volume of turnover retail has, it is often the first time someone is needing to make the change. Root Cause/Current State: No default "site manager" role. Site managers are not properly trained and will not watch 1-2 hour training videos. DL cost can be pricey for basic use of phone. PS is scoped on a per user…
1 vote -
Voicemail Greeting associated with mailbox
With previous systems when setting up a message only voicemail box the greeting was associated with the mailbox itself. This setup allowed for only recording the greeting once regardless of how many hunt/ring groups were direct to that mailbox. We are a new install and am just now finding out this is not the case on RingCentral so for the past several months callers have been hearing the name of the ring group as opposed to an actual greeting. It would be nice to have the option of using the greeting of the mailbox or the greeting associated with the…
1 vote -
Voicemail recording to email
Need to be able to get a voicement notification email with a recording. Our other provider had this and I am shocked you guys dont...
1 vote -
Eliminate need to enter time zone on trouble ticket.
Trouble tickets currently require the selection of a time zone on EVERY ticket submitted. I do not move from time zone to time zone so this is very redundant and does not present a value add to the customers. One would imagine the TTS/CRM already has my timezone just like it has my email, phone, etc. It could also just take my timezone from my RCO account. This is time consuming and IMHO an unnecessary effort on the part of customers.
1 vote -
Service Web - Segmented access to multi-site user data
The request is to be able to access user data from the Phone System Tab, Select the site where the user resides and have a menu option to show the users only for this site. For example, the menu bar would indicate the following: General Info, Address, Caller ID Name, Directory Assistance, Users. This would streamline administration for customers with a large number of sites. The current way to access users in a multi-site customer is via the Users Menu Tab.
1 vote -
Single Sign-On Support for Vodafone identity management
Vodafone requests to support SSO through the Vodafone identity management service. Where customers are utilizing SSO with their own credentials, an option to suppress the VF SSO should be available.
1 vote -
Assign Custom Coversheet to Sites
Our company has multiple brands and it would be nice if we as admins could assign a custom coversheet to an entire site, either by template or in site settings. It would be even better if we could customize the Fax Number that appears on those coversheets. It is very cumbersome to end users to have to apply these themselves and there is no good way to apply one when faxing via email. In healthcare a coversheet is basically mandatory, we can't use the product without this feature even if we would like to.
1 vote -
Roles and Permission specific template only
Roles and Permission specific template only that only target Roles and Permission and not being included on the current template. Reason behind is the feeling of too much risk using the template that might affect all the accounts settings if it was not reviewed carefully. Having it separated will give customer peace of mind and confidence to change the Roles and Permission knowing it will only affect that specific key.
2 votes -
Email Tracking
A way to track the voicemails that are shared through the email feature you have
2 votes -
Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule
Currently, in order to accomplish this, a custom rule has to be used.
5 votes -
Send a second Call Queue Voicemail email notification after hours
Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.
1 vote -
Outbound Caller ID Template Phone Numbers
The request is for user templates to leverage phone numbers assigned to sites while using the multi-site feature for outbound caller ID number settings. Currently, the only choices in the template for outbound caller ID number are "Company Numbers" and not the full list of other numbers currently associated to other sites.
5 votes -
Request for customizable Welcome messages
The current welcome message can be confusing. Some customers would like the ability to customize the message initial users receive.
6 votes
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