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  1. Please get an option to be available in the website to have a template and add multiple users per department and a bulk way to edit it if necessary. Also a filter in the reports tab would be beneficial for businesses that have different departments and filter those calls or logs by department instead of doing it per extension

    2 votes

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  2. It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as possible.

    8 votes

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    • Turning off the ability to record a customized voicemail -Ensure the Apps section is NOT available for our standard users, only for our Administrative team -Turning off the FAX function
    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. We want to get a report with the initial duration time before calls were transferred to external numbers.

    2 votes

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  4. I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal?Example if the customer responded to an email from RingCentral sent through SFDC or vice versa, it should also appear in the case history in Support site.

    8 votes

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  5. We are trying to set the call queue voicemail messages to be sent through email only currently we are able to set an email however we are not able to stop it from sending to the voicemailbox for the extension

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. if someone calls the 1300 from an 02 (nsw) number it goes to the coffs office reception phone, and if someone calls from 07 (QLD) it goes to the qld office. so basically sorting incoming calls geographically especially for mobile numbers.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. The ability to customize the IVR keypress to route to a CRM/Webhook or Zapier to trigger a call with their phone number as the number caller ID.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. We need a report in admin portal that shows the excess usage in the plan inclusions so we can determine the SMS and toll-free number that best fits our needs. We currently have toll-free minutes bundle and we would love to know how much of it are we utilizing on a monthly basis

    4 votes

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  9. Currently - in the admin portal you only have the option to enable and disable compatible phones for the Intercom Feature. Polycom VVX 300 is compatible - the only issue is the option to Disable AUTO ANSWER IS MISSING.- Disable the auto answer for intercom cx would like to have a feature where in they can have the option to disable auto answer for intercom

    7 votes

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  10. The customer can still record calls even if the ACD is off or the customer forgot to enable the on-demand call recording.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account.I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients. However, it is sometimes difficult to do that as a supervisor as only the subject extension can review specific messages.

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. When creating new user the default role is standard international. Though there is an option to edit the role upon creation of the user extension the customer prefer to have the default to just standard role.

    4 votes

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  13. Please label call logs/reports with names instead of extension numbers. It is too confusing to try to match the extension number with the person instead of just having it labeled by name.

    4 votes

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  14. Currently, it appears that each phone (or user app) must be programmed individually with a directory of external numbers. This is an extraordinary amount of repetitive work, when the directory could/should be able to be pushed out centrally. Is there a feature/can there be a feature with makes central administration of the external directory possible?

    12 votes

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  15. Want to have a custom role where a user can be assigned to a specific users to view and download the anlytics/report.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Customer is requesting an option to disable direct calls to an extension but still allow the user to receive calls routed from another ext.

    4 votes

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  17. Bulk Notification for Voicemail (Voicemail to Text).
    - We are using RingCentral's service only to receive Voicemail Messages from our Client. We would like to have an option to receive Voicemail Notification by bulk not per call. It would help us to get all the details that we need instead of clicking/checking emails per voicemail per call.

    4 votes

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  18. A report of all entries under the Phone System > Groups tab that includes any mention of email addresses including the Notifications tab for VoiceMail.So at a minimum:Name | Extension | TYPE | Email | Notification Email

    9 votes

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  19. When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.

    12 votes

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