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3039 results found

  1. We have an emergency line for one of our key presses and this feature would really help in measuring how many times customers have selected that keypress.

    5 votes

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  2. Customer is requesting if there is a way for her to add a user on her extension to manage outbound calls without providing her RC App credential.

    1 vote

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  3. It would be nice to have a filter by site for the call log reports. For example, if I want to generate a report of all the calls for past 12 months, there is no option to filter the calls by site.

    1 vote

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  4. A custom setting that will forward calls to an IVR or extension after the general company greeting

    4 votes

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  5. Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.

    8 votes

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  6. We want to setup a save point in the settings of our online account that we can revert if in case we need to revert back the settings

    1 vote

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  7. BT feature request: Number Inventory option in BT cloud work portal

    Details : Want to have the option for the Number Inventory via BT admin portal

    Current behavior : No option for the Number Inventory unlike RC admin portal

    Expected Behavior: To have option for the Number Inventory

    Brand : BT Business

    1 vote

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  8. ability to restore deleted call recordings if they do not have a cloud back

    3 votes

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  9. we need to be able to access call logs for far longer than a year, typically for legal purposes.

    24 votes

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  10. ability to forward voicemail messages via admin portal to "company contacts" and not only to personal contacts

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  11. The ability to set user credentials after an invite email has been sent is needed. Currently, the only way to set user credentials is to delete and re-create the user. This is not a viable option.

    4 votes

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  12. Customer is a single user and opted not to receive email notifications. However, since they are considered system admin. They should still be able to opt out of such notifications.

    5 votes

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  13. It would be helpful if under Users -> Phone -> Incoming Calls -> Ring settings -> Ring all together you could create ring groups for future use. I'm currently doing prep work for some call routing changes and it would be much more efficient if I could create the ring groups ahead of time so on the day of the change I just need to deactivate the current group and activate the new. As it stands now when I add co-workers, add them to a group, click Done and then Save the changes that I made disappear.

    1 vote

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  14. Please have an option to generate or create multiple "call log saved searches"

    verbatim from the customer:
    Is there not a way to create multiple schedules for different saved searches? You can only create a single email schedule for the entire account

    1 vote

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  15. Program the # or * to connect with extensions or another IVR

    1 vote

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  16. please restrict outgoing phone calls for an actual number - so we can keep on adding telephone numbers for restricting.

    We do not want to be able to dial or call numbers that are on the UK Telephone Preferential System TPS and we have entered into a blocked number for outgoing calls.

    1 vote

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    1 comment  ·  Admin Portal  ·  Admin →
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  17. option to mute the tone when dialing numbers. The sound that plays on your phones as you dial each number

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  18. Would be great if administrators can decide which numbers a user can use for outbound caller ID. Right now, all company numbers, contact center routing numbers, and site numbers are visible to anyone who has access to change their caller ID at all.Current permissions around outbound caller ID are "all or nothing" in that either users can change their OBCID to anything in the company/site OR they can't change them at all.

    4 votes

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  19. Customer would like to have a feature of having call recording on text form

    3 votes

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  20. We want to filter out an email address that is being set as co recipient on the messaging notification for voicemail, fax, fax transmission and text messaging.

    1 vote

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