3885 results found
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2 votes
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Ability to disable caller ID name for incoming calls and display only the calling phone number.
Ability to disable caller ID name for incoming calls and display only the calling phone number.
2 votes -
Option to upload the custom call recording notification when transferring a call
Please add an option so that when the call is transferred to another extension, they can upload a custom recording rather than the default announcement that the call is being recorded.
1 vote -
Request for Super Admin–Managed Microsoft 365 Contacts Synchronization
The customer would like an additional setting that allows a Super Admin to centrally sync Microsoft 365 contacts to each user’s extension, without requiring individual users to perform the sync themselves.
1 vote -
Give the super admin the option to set limitation for a user extension to access specific user extensions for analytics, call logs and SMS l
Give the super admin the option to set limitation for a user extension to access specific user extensions for analytics, call logs and SMS logs.
1 vote -
Turn-off the ability to create contacts for users
turn -off the ability to make own contacts
1 vote -
Fax forwarding for dedicated fax number
We have contacted support confirming if we can forward the faxes send to our dedicated fax number to an external fax that we have, we have informed that there is no way for the fax to be forwarded to an external fax number directly as the dedicated fax number cannot be converted to voice, it would be better if there is a way for us to convert the dedicated fax number to voice so we can facilitated the forwarding to our external fax number
6 votes -
Feature to change Wrong Input in IVR
We have a customer who would like to have a feature that allows them to modify or edit the prompt if the caller presses the incorrect option.
2 votes -
RingCentral Dashboard to Show local or public IP and MAC address of desk phone
RingCentral Dashboard to Show local or public IP and MAC address of desk phone
We're trying to track down where some phones are located as well as better maintain our active fleet of phones. There is significant information like IP and MAC address that I see available for each device when using other VoIP providers but not in RingCentral. Is this a feature for specific hardware not not supported?
I am aware of how to find the IP and MAC addresses on the phones
themselves, what I am looking for is this information within the
RingCentral dashboard, similar to Zoom…3 votes -
Admin Visibility for Auto-Reply SMS Settings
Overview:
Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.Proposed Enhancement:
Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.Benefits:
Operational…
8 votes -
Voicemail handling
We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken…
9 votes -
Display Rate Center Information During Number Selection in Admin Portal
Request Type:
Enhancement / UI ImprovementSummary:
Request to add visibility of the underlying rate center location when customers select phone numbers in the Admin Portal (during area code and location selection).Current Behavior:
When customers purchase or add a phone number in the Admin Portal, they select a number based on the listed city/location and area code (e.g., Lake Oswego, OR). However, the portal does not display the technical rate center associated with the number block.As a result, customers may assume that the listed city is also the underlying rate center. In some cases, the actual rate center…
1 vote -
Template for Trusted Numbers
There should be an option to add trusted numbers using templates to apply to all users.
5 votes -
Pause Automatic Call Recording
I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.
41 votes -
Ability to set desk phone admin password through admin portal.
Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.
44 votes -
Hold Portion of Calls Should be Included in the Recording
When users consult with other users, they place the call on hold; the duration of calls being placed on hold is not included in the recording. Please include the recording for everything that happens on hold.
2 votes -
Roles & Permissions that allow access to call recordings for a specific extension only.
Roles and permissions that allow a user to access call recordings for a specific extension only.
5 votes -
Cross-site mgmt and extensions in caller id list being independent of each other
Ring used to allow cross-site access mgmt by default and caller id was restricted to numbers in the same site. Now the caller id option is a sub-option under cross-site access mgmt. It would be beneficial to have both options independent of each other. Be able to allow cross-site mgmt but also restricting caller id in the dialer to only numbers in their own site.
2 votes -
increase maximum devices allowed to add on a paging group
Ability to add more than 25 devices on paging group
1 vote -
Expansion modules on W76P
Please advise the import of the expansion module configuration in phone settings?
and if we add a handset do we need to change expansion module (and if we have 5 where to select 5?)
1 vote
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