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3086 results found

  1. cx would like an Option to change outbound call recording per site

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. option for Admin to disable users access to stop call recording in desktop and mobile app. "my agents sometimes click on off button and stop recordings".

    3 votes

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  3. The customer is requesting to have a feature wherein when you pause or resume the call recording during the call, there should have a feature that the announcement will be mute/turn off so that it will not be heard by other party of the line.

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  4. We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled We need our callers to be forwarded to the main number when…

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  5. It's easier to apply an emergency location to all of the phones at each site so we don't have to go into each user for the outbound calling on their devices.

    4 votes

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  6. Current fax cover sheet shows the phone number the same as fax number. Specialties call the number thinking that is our phone number. It would be nice if we could edit the number so callers do not get confused.

    7 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  7. It would be great if there would be a key press option on a user extension

    1 vote

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  8. Is there a way around this or some other way for admins to archive all data of all users? This is very important to us. We need to be able to archive all the user data for compliance reasons.

    6 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  9. Customer would be able use a fax number as outbound caller ID and for receiving fax that they can assign another extension email addresses notification to received the notification and NOT only the assigned operator extension to received the fax.

    7 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  10. WE have contacted support and inquired about checking voicemail for other extension your support rep advised us to navigate to User> user with extension> msg column and click the number we are able to get the voicemails however we are not able to call the number back using the click to dial the only option to call the number is from Ring out, it would be nice to have an option for us to call back the number using the RC app when we click it

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Enable saving the recorded calls on Zapier

    2 votes

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  12. Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Currently, the only option to customize the ACR announcement is applied account-wide. We would like to have the option for each user to have their own ACR announcement, both for inbound and outbound calls.

    4 votes

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  14. Be able to add hotdesk phones to call queues

    8 votes

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  15. It would be good if we can have the ability for conference numbers to receive voicemail without having to assign to an extension.

    1 vote

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  16. Have the option to disable only notifications received from RoboCalls for missed calls

    3 votes

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  17. Supervisors need to only have access to the recording of their team members. Currently it is an all or nothing setup.

    4 votes

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  18. 3 votes

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  19. Implement a system-wide restriction to block users from dialing a specific phone number while maintaining the ability to make calls to other numbers.One possible solution to block users from dialing a specific phone number system-wide while still allowing them to make calls to other numbers could involve implementing a call-blocking feature at the network level. This feature would be configured to recognize the specific phone number that needs to be blocked and reject any outgoing calls to that number from any user within the network. Additionally, administrators could set up permissions or restrictions within the phone system to prevent users…

    6 votes

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  20. A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.

    9 votes

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