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3086 results found

  1. Would want to have the option to set a notification whenever a certain desk phone gets disconnected from an ethernet cable or power and goes offline.

    1 vote

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  2. There should be a option for the main Super Admin to delete scheduled meetings by other users.

    2 votes

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    • Ability to save the archived SMS data with contact information, date, and timestamps.
    • To choose what file format can be archived.
    4 votes

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  3. Have the ability to checked via analytics how much time does a user spend on do not disturb

    8 votes

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  4. Add the option to have the Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    1 vote

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  5. The customer needs to add common area desktop phones that can make internal calls, but not Domestic outgoing calls, but they need to make 911 calls. Need to be able to create a User Role to do this.

    5 votes

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  6. Sending this idea to create/ allow custom rules for direct numbers to be able to forward SMS to different extension based on work hours or after hours

    4 votes

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  7. We have an emergency line for one of our key presses and this feature would really help in measuring how many times customers have selected that keypress.

    6 votes

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  8. Currently, when the main company number is used as a fax outbound caller ID or fax number to users, the fax notification received shows that the From name is from the name of the main Super Admin extension.Since it's a company main number, The "From" should show the company name and not the extension name, especially, if it is not a direct number or not an operator set on Auto-Receptionist > General Settings > Settings > Operator and Fax/SMS Recipient.

    5 votes

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  9. Can we have a feature in admin portal wherein we can mass provision desk phones?

    6 votes

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  10. Request to allow managers of user groups to download the log of calls that have been recorded.

    Currently the manager of a group can go in, isolate by user and listen (and download) the recording of that call, but they cannot download a log file of the call data per user they are focusing on.

    Request to add the ability to download the call log of recorded calls isolated by user.

    2 votes

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  11. Customer would like to make outbound calls using the admin portal and not the RingOut feature or using the RC app

    2 votes

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  12. The voicemail-to-text for a user shows words spelling out numbers instead of numerals. An example is the voicemail shows two instead of 2. It's much easier for us to read the voicemail if this feature would be applied on the voicemail-to-text feature

    3 votes

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  13. Since not all extensions are frequently used, they want to have all voicemails sent to email to avoid backlogs and unread voicemail messages in the RC App. It is to make sure only important messages can be stored inside the App.

    7 votes

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  14. What I am looking for is a way to have a "Shared Extension". Basically a RingCentral Account that other people can login to with their specific credentials, sort of like a shared Mailbox in Outlook.

    For example, let's say both Bob and Joe work at Admissions, and there is the phone "Admissions".

    Bob could login to his own account (bob@company.com), and choose "Admissions 1" as the extension he is accessing. He then could see all of Admissions' Faxes, Texts, and Voicemail, and he could send texts, faxes and calls out over this extension as if he was directly…

    2 votes

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  15. Currently international dialing, simultaneously allows international calling and SMS.

    I want to be able to provide permission to users to make international SMS and international calling separately.

    2 votes

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  16. we currently do only have 3 permissions which can be assigned for Call Queue Manager.- Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Access which surpasses what is actually needed by a lot.What would help is if we could customize those permissions or if we could assigned one person with 2 permissions.Thanks

    12 votes

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  17. I was hoping you could help me figure something out - we want to generate some reports about how many calls each user is receiving, but we're running into an issue

    Right now our main number call handling is set to route to a receptionist user, then the receptionist transfers calls to the intended recipient - seemingly a pretty normal office configuration

    But when we generate a Performance Report in Analytics, it shows that any call coming into the main number is being counted as a call to the Receptionist

    We can't accurately gauge who is taking calls when they're…

    1 vote

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  18. Ability to disable international SMS for specific users

    2 votes

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  19. When you check call logs and filter by User Extensions, calls from the call queue show outbound calls instead of inbound when the user is unavailable. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.

    2 votes

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