3951 results found
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Ability to add a phone number on the Common Area phone
Ability to add a phone number to the Common Area phone that is listed in the Phone Inventory section.
1 vote -
blacklist outgoing calls
Currently, with RingCentral, we can blacklist incoming calls but not outgoing calls (like premium-rate numbers for example).
6 votes -
I want to enable voicemail to text and then have the ability to print them in bulk,
I want to enable voicemail to text and then have the ability to print them in bulk, instead of going through emails one by one
1 vote -
Periodic tone for Inbound and Outbound Call recording
We need to have an option to adjust the pacing of the Periodic tone for Outbound call and we need to have this feature available for Inbound call as well
4 votes -
Transferred calls to Ring on extension that has multiple users added on Ring Settings
We have an extension that has a rule set up that all calls that go to that extension ring on all phones. We want another rule be set that calls that are transferred to that extension only ring on that extension and not on all phones
1 vote -
Option to forward a deleted or quarantined number
There should be an option to forward an old number to a newly changed number.
1 vote -
Swap licensed number to direct number assigned as primary number
It would be more efficient if there were a simpler way to swap the licensed number assigned to a user with an additional local number and set it as the primary number.
Ideally, there should be an option to change the licensed number to the assigned additional local number as the primary number without having to move the number to the inventory first.
1 vote -
Group chat on admin portal
A customer would like access to the Admin Portal for a Group Chat on their account to make changes, even though they are not currently a group admin. This is to help manage the account setup and remove groups that are no longer in use.
1 vote -
Request for Daily Average Call Data (Weekdays Only) in Analytics Report
After downloading the 3-month call data from Analytics for a call queue group, the report currently only provides the overall average number of calls for the entire 3-month period. However, I’d like to review the average number of calls per day, specifically for weekdays (Monday–Friday).
Could you please help update or provide a revised report that includes:
The average calls per weekday, and
(If possible) a daily breakdown excluding weekends.
3 votes -
Route IVR Menu Key Press to Company Greeting
Feature Request: Route IVR Menu Key Press to Company Greeting
SummaryEnable IVR menu key press options to route directly to the Company Greeting.
Current Behavior
IVR Menu key press actions can only be routed to:
An extension
Voicemail of an extension
An external number
Dialed-by-name directory
Currently, there is no option to route a key press to the Company Greeting.
Requested Enhancement
Add “Company Greeting” as a selectable routing destination for IVR menu key press actions.
1 vote -
Preserve Chat History When Re-Enabling Extensions
Currently, re-enabling a disabled extension creates a new profile, causing chats and groups from the original profile to be lost. The requested feature would allow the app to either retain the original profile or merge the old and new profiles, ensuring no messages or group data are lost.
This addresses the root problem—preventing data loss and improving user experience.
1 vote -
Validate phone list
validate phone lists - to confirm the phone numbers we have are working numbers still in service?
1 vote -
2 votes
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Ability to disable caller ID name for incoming calls and display only the calling phone number.
Ability to disable caller ID name for incoming calls and display only the calling phone number.
2 votes -
"Who Disconnected the Call" in Regular RingCentral Call Logs
Currently, in RingCentral Contact Center and RingCX, there is an option to see who disconnected a call. However, this feature is not available in regular RingCentral. It would be extremely beneficial for users to have the ability to view which party (caller or recipient) disconnected the call directly in the call logs or analytics for better tracking and troubleshooting.
Adding this feature would improve the visibility of call statuses and provide more useful insights, especially for customer support teams and operations managers.
15 votes -
Option to upload the custom call recording notification when transferring a call
Please add an option so that when the call is transferred to another extension, they can upload a custom recording rather than the default announcement that the call is being recorded.
1 vote -
Request for Super Admin–Managed Microsoft 365 Contacts Synchronization
The customer would like an additional setting that allows a Super Admin to centrally sync Microsoft 365 contacts to each user’s extension, without requiring individual users to perform the sync themselves.
1 vote -
Give the super admin the option to set limitation for a user extension to access specific user extensions for analytics, call logs and SMS l
Give the super admin the option to set limitation for a user extension to access specific user extensions for analytics, call logs and SMS logs.
1 vote -
Turn-off the ability to create contacts for users
turn -off the ability to make own contacts
1 vote -
Fax forwarding for dedicated fax number
We have contacted support confirming if we can forward the faxes send to our dedicated fax number to an external fax that we have, we have informed that there is no way for the fax to be forwarded to an external fax number directly as the dedicated fax number cannot be converted to voice, it would be better if there is a way for us to convert the dedicated fax number to voice so we can facilitated the forwarding to our external fax number
6 votes
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