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  1. Currently - in the admin portal you only have the option to enable and disable compatible phones for the Intercom Feature. Polycom VVX 300 is compatible - the only issue is the option to Disable AUTO ANSWER IS MISSING.- Disable the auto answer for intercom cx would like to have a feature where in they can have the option to disable auto answer for intercom

    7 votes

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  2. The customer can still record calls even if the ACD is off or the customer forgot to enable the on-demand call recording.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account.I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients. However, it is sometimes difficult to do that as a supervisor as only the subject extension can review specific messages.

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. When creating new user the default role is standard international. Though there is an option to edit the role upon creation of the user extension the customer prefer to have the default to just standard role.

    4 votes

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  5. ability to delete the main Super Admin extension from the Admin portal

    18 votes

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  6. Please label call logs/reports with names instead of extension numbers. It is too confusing to try to match the extension number with the person instead of just having it labeled by name.

    4 votes

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  7. Currently, it appears that each phone (or user app) must be programmed individually with a directory of external numbers. This is an extraordinary amount of repetitive work, when the directory could/should be able to be pushed out centrally. Is there a feature/can there be a feature with makes central administration of the external directory possible?

    12 votes

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  8. Want to have a custom role where a user can be assigned to a specific users to view and download the anlytics/report.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Customer is requesting an option to disable direct calls to an extension but still allow the user to receive calls routed from another ext.

    4 votes

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  10. Bulk Notification for Voicemail (Voicemail to Text).
    - We are using RingCentral's service only to receive Voicemail Messages from our Client. We would like to have an option to receive Voicemail Notification by bulk not per call. It would help us to get all the details that we need instead of clicking/checking emails per voicemail per call.

    4 votes

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  11. A report of all entries under the Phone System > Groups tab that includes any mention of email addresses including the Notifications tab for VoiceMail.So at a minimum:Name | Extension | TYPE | Email | Notification Email

    9 votes

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  12. When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.

    12 votes

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  13. From the User's Ring Settings, we have an option to add an external phone number to forward the call and we have an option to edit the number to change to a different one instead of deleting it and adding a new number. Now it is not available and we only have the option to delete it. It would be helpful to add the option to edit the external number on a call forwarding of a user.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  14. Have the option to manage these buttons like a regular presence option

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are smart and hardworking? Obviously no to both of those questions. I cannot conceive of the stupidity it takes to overlook such an important feature. I'm sorry for the vitriol in this message but your laziness and lack of forethought and follow through has cost me an extra hour of work on a Sunday that I don't…

    6 votes

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  16. Mitel has a feature to select all or multiple phones to reboot at the same time. Please add this feature. Thanks!

    19 votes

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  17. If RC is blocking transmission of calls or faxes because it determines that they are robocalls, both the sender and the intended recipient should be made aware that they are not going through. That way, the sender can contact the intended recipient directly if it is a direct or important transmission, and the intended recipient has the opportunity to "white list" the number. Example: I am a medical doctor and a laboratory has been blocked from sending me faxes, which may actually be important patient results!

    5 votes

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  18. Customer has the ability to access voicemail anywhere by calling the main hotline pressing extension and inputting pin. Or by calling *86 with pin.

    But even if there's a required pin customer still don't want the other users to access the VM's outside Ringcentral.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Call handling on our call queue is simultaneous. When a member rejects the call it will still ring the same user after the after call wrap up time. There should be an option to have the call drop or go to voicemail if everyone rejects the call and the same person should not receive the same call once she/he rejected it.

    4 votes

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  20. It would be great to be able to break down the roles per locations within RC.

    Call queue managers should have a check box to select whether they want access to voicemails or not. I have regional directors that would like to access call recordings and logs but do not want to receive voicemails as well. Unfortunately, in order to see the call logs the managers must currently have full access.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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