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2999 results found

  1. It would be useful if there is a place on the online account where we can add the number of the customers who opted out with the SMS to stop sending SMS to the particular customer

    5 votes

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  2. Allow multiple devices to be added in a ring group settings since it can only have 2 devices that can be ring at the same time.

    3 votes

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  3. We need a report of every call that number or the "unknown" number has dialed

    2 votes

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  4. We would like the ability to edit the information showing on the desk phone's line keys. For example, lines 1 &2 are assigned to the extension's owner. We would like it to look like:Line 1 Extension numberLine 2 Firstname Lastname

    4 votes

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  5. Submitting Idea on customer's behalf. We were having an issue where some of the agent's sites were merging, and the agent wanted their customers to hear an announcement about the move before being forwarded to another site's number. Unfortunately, RingCentral's service web doesn't have the capacity to forward to a specific internal number, only to extensions. The problem here is that the agent's extensions will be changing soon with the merge, so the call rules or IVR menus we create to get this done will all break soon and have to be rebuilt. If we were able to forward the…

    3 votes

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  6. Improve how the call logs register the calls being forwarded to the user extensions on the account.

    1 vote

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  7. Implement a visual indicator within the RingCentral account interface to clearly show when HIPAA compliance is enabled.

    Currently, there is no readily apparent way for users to confirm their RingCentral account is configured for HIPAA compliance. This can lead to confusion and uncertainty, especially for healthcare providers who rely on the platform for secure communication.

    Proposed Solution:

    Introduce a prominent banner within the RingCentral account dashboard that displays a clear message indicating HIPAA compliance status. The banner could include:

    • A statement like "HIPAA Compliance: Enabled" or "This account is HIPAA compliant."
    • A visual icon associated with HIPAA compliance.
    • A link…
    2 votes

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  8. Hi Team,whenever we add any audio to IVR prompt or greeting or anywhere it decrease the quality after applying it to there.call greetings and menu information prompt in audio is coming in wrost quality after uploading it. audio quality should be fine and crystal clear .

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  9. I want to have an option wherein I can set up a pre-recorded outgoing message to leave to our clients whenever we call them instead of just being routed to their voicemail.

    7 votes

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  10. Admins need the ability to backup calls, voicemails, SMS/MMS, faxes, and CHATS. They need to be able to remove the ability for users to be able to turn off backups. This would be very helpful for compliance. Admins need the ability to control backups for every item at the admin level. Chats need to be able to be backed up as well, since SMS / MMS use is required to be registered through TCR. Some companies rely on chat now, instead of SMS / MMS. Chats need to be able to be backed up as well.

    3 votes

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  11. Hoping there is an option to use the incoming call information special numbers even for for those calls that are just received by the direct line of the extension because at the moment this feature only works when the calls of the extension are set to forward to an external number.

    2 votes

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  12. 1 vote

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  13. It's better if we can choose multiple PC to authorized.

    2 votes

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  14. There should be a record log to see on who & when the voicemail was access on the admin portal

    2 votes

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  15. When turning off Call Waiting currently callers are redirected to Voicemail. There should be options available so a call can be redirected to other places not just voicemail.Call Not Answered has the ability to select different option to redirect the call so Call Waiting should have the same ability.

    7 votes

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  16. There is add number or coworker in the user list when you edit a single user settings, but when you create a user template, you can't add number or coworker which cause a lot work when we create new users.

    7 votes

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  17. End users have the ability to add many personal contacts to their extension. Currently, due to API batch size limitation on 50 can be deleted at a time. For a user with thousands of contacts this can be very time consuming to delete contacts at only 50 at a time.

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. Currently, the inbox storage limit for voicemails and faxes in RingCentral is set to 200 items before automatic deletion. This limitation may pose challenges for users who require a larger storage capacity to retain important communications. By increasing the inbox storage limit, users can have greater flexibility and peace of mind knowing that their important messages are safely stored for future reference.

    2 votes

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  19. In a multiple-call queue set-up, they want to show the original call queue information displayed on the inbound call so that they can see where the call coming from. They can answer the call or decline the call based on where the call came from.

    5 votes

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  20. For enterprise accounts, a function to claim a domain/domains to prevent users from signing up using their corporate email addresses.

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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