3885 results found
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Allow users to disable Call Waiting even if they're a call queue member
We are not allowed to turn off call waiting.
We're getting an error "Call Waiting cannot be toggled off because you are a member of at least one call queue set to
distribute multiple calls. To turn off Call Waiting, contact your system administrator."The only option is to remove a user from a call queue group. This feature should be corrected, Users should be able to disable call waiting even if they are call queue members.
8 votes -
Bulk Creation Feature for Message-only Extensions
Just like adding user extensions in bulk, having the same feature for message-only extensions will be helpful for accounts handling large-scale operations. This will reduce the time it will take compared to adding them one by one.
4 votes -
Easy access to company site numbers
Customer is requesting to easily access the company site numbers on the admin portal. It is better to see the company site name and the phone number at the same page
4 votes -
Enable Custom Tab Assignment for Shared Directory Contacts in Contacts Section
When we upload the Shared directory of external contacts in the RingCentral Admin Portal by default, the contacts are showing on the Company tab of the RingCentral app.
Please implement a feature wherein we can select on which tab on the Contacts portion of the RC app that we can put the externally shared contacts2 votes -
Disable Cross-Site Access Management by Default
The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.
We would like to disable the feature by default or at least allow clients to opt-out of this feature.
7 votes -
option to search if a user is part of different key presses for multiple IVR
to have an option to search if a user is part of different key presses for multiple IVR
2 votes -
Cross-Site Access Management Enhancement
Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.
6 votes -
Customizable font sizes for Live Reports
To have the ability to adjust font sizes for Live Reports
1 vote -
Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal
We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.
5 votes -
Ring Settings of User Extension
When the user or number in the ring settings received an incoming call and disconnected it, the should be be routed to the next user or number in the ring in order instead of the call going to the voicemail.
9 votes -
"order reference"
It would be nice to have an "order reference" field where we could enter an internal ticket number, name or other reference tag. Sometimes multiple devices are shipped to the same address and it is difficult to track what the device is for without an internal reference field.
1 vote -
Number Storage for U.S. Numbers
Number Storage is currently available for international numbers. It would be nice to have the availability for US numbers so that we can lock away numbers that we want to keep, but we don't want anyone to be able to assign to other users. Number Inventory still makes it too easy to do that.
0 votes -
Request to Limit Outbound Calls to Toll-Free Only
The purpose of this request is to prevent accidental international or long-distance charges while allowing calls to 800/888/877 numbers.
1 vote -
Exporting detailed call logs
Customer Request Summary:
The customer is requesting a more detailed view of call logs within the Call Queue Management interface.Current Behavior:
At present, when call logs are exported or downloaded, they display only basic call information. These logs do not include comprehensive routing details—such as whether and where the call was forwarded.Customer Expectation:
The customer expects the call logs to show the full call path, including any forwarding actions or transfer destinations, to better manage and audit call handling across their call queues.4 votes -
enable Intercom at an Account Level
Enable Intercom at an Account Level instead of enabling it individually for each user?
4 votes -
AI Receptionist for User Extension
Set a dedicated AI receptionist for a user extension when the digital line was being dialed.
7 votes -
Disable Auto Purchase Calling Credit
Please add the ability to disable the auto-purchase calling credits on the RingCentral end or Admin Portal platform.
3 votes -
Improve Recording Playback Audio Quality From Service Web
Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.
Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.
Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)
Media URL https://media.ringcentral.com
13 votes -
AdHoc Switch Option in the Admin Portal
It would be highly beneficial if the RingCentral Admin Portal included a simple toggle or button that allows administrators to temporarily disable or pause all incoming calls across the entire account (or selected sites, departments, or call queues).
This feature would be especially useful in scenarios where:
The organization needs to attend an important all-hands meeting,
The network is undergoing maintenance,
Or there’s a need to suspend incoming traffic temporarily for testing or troubleshooting.
Instead of manually adjusting call handling or DND settings for each user, queue, or device, having a centralized “Ad Hoc Call Block” switch at the admin…
1 vote -
Option to use the same email address as a username login for multiple user extensions
Option to use the same email address as a username login for multiple user extensions
1 vote
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