2999 results found
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Capture caller IVR response
We wanted to create an extension which will play a recording that will discuss the terms and agreement with the caller and capture the responses of the caller on the agreement
2 votes -
To Receive EMail Notification on Changes done on the account and Who Made the Changes
A Notification sent to the Super Admin would be helpful if there will be changes done on the account like call forwarding and IVR flow, including of who made the changes.
2 votes -
International SMS feature to support country of origin
The customer is texting from Mexico - it would be nice if RingCentral had an international SMS feature that supports countries of origin like Mexico to other international countries.
3 votes -
custom rule that have more call routing option
a rule where the calling party is dialing the main company, calling party should hear an announcement (will go to play an announcement0 then forwards to an extension or anywhere.
1 vote -
Have the online account to have a download for all extensions
We need to have to be able to export all extension on the account the only available download is on the User/ User with extension/ download what we need is an export for all the extension on the account including call queue, message only extension etc.
3 votes -
"Ability to retain the initial call queue name when transferring to another call queue."
Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answer "Thank you for calling Brand X, how can I help you?".Separately, we have customers calling in to Brand Y, where we answer "Thank you for calling Brand Y..."Sometimes, all of our agents our busy, so a call gets routed to our overflow team. Our overflow team might take…
3 votes -
IVR Menu Incoming Call Queue
On IVR Menu, customer wants to identify which key option the caller press on key presses
4 votes -
IVR Voice prompt
A feature that will allow voice prompts like "Say 1" to navigate instead of Keypresses.
2 votes -
Filter company contacts by site
We have many sites in our company directory. It would be very beneficial to be able to filter the company directory by site. On top of that, have the default be only your site.
5 votes -
Auto dialing area code
Have the system auto-dial our area code, or to preprogram a button where it will issue the area code prior to dialing out. For example: the telephone number would be 1-555-999-1234, there's a way to have the system predial the '555' so all we have to do is enter in the 999-1234.
2 votes -
Voicemail storage increase
It would be better if we get more than 200 message on the voicemail storage, so that a company will not miss any messages from a caller. Also, having an easy voicemail reports that can see the total amount of voicemail for each of the user extensions.
2 votes -
List on the online account for the phone passwords
We did contacted support and we advised that the warranty will be voided, It would be helpful if there is a interface on the online account where the admin can see the list of the phone passwords for the account
2 votes -
Increase the data retention duration for call recording
Would be helpful for legal and tracking purposes/report if the data retention for call recording will be at least or more than 6 months.
21 votes -
email to fax with signature
Hi please have a feature to use signature in email to fa
6 votes -
Download a Report Showing User Permissions / Settings
-This would allow admins to keep track on which settings their users have access to-Save time by getting sheet of the permissions of going one by one in the roles section
11 votes -
Add recipient when zero dialing is selected
A feature where we can set 2 or more extensions in zero dialing
2 votes -
Set another call queue as voicemail recipient
A feature in which a call queue extension can be set as a voicemail recipient of another call queue.
2 votes -
CCRN Extension Dialing
Would like to be able to assign extension numbers to CCRNs so that CCRNs can be dialed with their 10 digit phone number AND their internal (in our case, 4 digit) extension.I know this can be accomplished by setting up a queue or user, but this seems like a workaround. The CCRN numbers should have native extensions and not rely on a call queue or a user (ring group) to assign an extension number to it.
2 votes -
Anonymous inbound caller ID
Do not pass inbound caller ID by name or number to allow for anonymous hotline calls on call queues , voicemail only extensions or users. Do not allow in reports & call details or on attached mp3 file notifications.
3 votes -
Ability to forward shared line calls to an external number
would like to have the option to forward shared line calls directly to an external number instead of forwarding to another extension
3 votes
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