3951 results found
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Display the Name or Label Associated with a Number During User Creation
Description of the Idea:
When assigning a phone number during user creation, RingCentral currently shows only the phone number itself, with no label or name indicating its current usage or purpose. This can lead to accidental assignment of numbers that are already in use for redirects, call queues, auto-receptionists, or external routing, potentially disrupting existing call flows.Problem Statement:
- Admins cannot easily distinguish between numbers that are reserved, actively used, or intended for specific services.
- As a result, it's possible to mistakenly assign a number used for redirection to a new user.
- This introduces unexpected behavior and…4 votes -
Ability To Transfer Call To A SIP Destination URL
Customer wants to route or transfer the call for their auto-receptionist number (or user extension/call queue extension) to a SIP destination URL.
6 votes -
Absorb free RingCentral account into company account
Sometimes a user has a free RingCentral account with their work email address. There needs to be an option to absorb that free account into their corporate RingCentral system.
Proposed idea would be for RingCentral to send an email with a confirmation link to absorb or merge the free RC account into the corporate RC account.
12 votes -
Voicemail first before routed to IVR Menu
The customer requests a feature modification to the main IVR system. They want the system to ring 2-3 times, depending on the caller's selection, before routing to voicemail. After the voicemail message plays, the IVR should then ring as usual.
1 vote -
Enable Site Reassignment for Unassigned Devices with Phone Numbers
Request to restore the ability to change the site of an unassigned device in the Admin Portal, even when a phone number is already associated with the device. This will allow admins to properly organize and manage devices without needing to unassign phone numbers first.
1 vote -
Ability to recreate an extension
Clone User from the admin portal to have an option to more quickly recreate an extension
1 vote -
Switching Super Admin who created the account
There should be a better transition for A Super Admin who created the account to be switched to another member on the team. Our Director was leaving and I had to manually switch all information. None of the direct messages or teams switched over, so that is a big privacy breach, as I could see all of her old messages, and she could see all of mine. Not to mention i had to call customer services 4 different times, for a total of 5 hours just to switch our super admin who created the account. This should have a better…
2 votes -
Increase Data Retention for Automatic Call recording (Data Retention Policy)
Customer wanted to increase their accounts retention specially with Automatic call recording.
183 votes -
Change number type from company number to RingCX from the customer's end.
The customer would like to have the ability to change the number type from company number to RingCX from their end..
1 vote -
Allow a bulk update of devices to users already in RingCentral from Phones that are in the portal.
We already have the ability to bulk update user information. I am hoping that RingCentral can add a tab to put serial numbers/mac addresses of devices that are already in the portal to assign to users. I know you can do this if you are bulk uploading users as the system see's the devices in the portal. But in some cases the user accounts are created first before the devices are ready to be assigned. Doing it one by one for a large account is a bit tedius. To be clear, I am not talking about BYOD devices, I am…
1 vote -
Grant User access to report on Specific Call Queue
Hello how can i give a user the ability to report on a group with out making them a super admin, I need to allow a user to report on a specific call queue
3 votes -
External Shared Directory Contact Name Section on Call Log
To make use of the uploaded External Shared Directory, please add a column on the call log that shows the name of the contact saved on external shared directory.
4 votes -
Parked calls should not ring to an extension
When a call is parked, it rings to a user that has presence setting: "Ring my phone when any user I am monitoring rings". Parked calls should not be affected by this feature.
1 vote -
IVR menu to be able to set a designated keypress to connect the called to the set operator extension in the account
We frequently change the Operator extension in our account. We would like the IVR menu to have the option to connect calls directly to the set operator extension. This way, every time we change the Operator extension, we do not need to modify the IVR menu to update the operator extension of the day.
1 vote -
Feature Request – SMS / Campaign History Activity Tracker
I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.
The feature would include the following functionality:
A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.
Clear indicators of when and by whom the changes were made (optional…
10 votes -
Feature Request – Customizable User Manager Permissions for User Groups
Description:
We request an enhancement to the User Permission and Role settings within RingCentral, allowing Super Admins to customize the User Manager’s permissions on User Groups with more granular control.Currently, when assigning a User Manager role (e.g., Team Leader), they receive a predefined set of permissions that apply to their managed users. However, there is no flexibility for Super Admins to modify these permissions beyond the default settings.
Proposed Enhancement:
Introduce a customizable permission matrix where Super Admins can enable or disable specific permissions for User Managers at the User Group level.
Example use case: A Team Leader/User Manager…10 votes -
Request for Enhanced Warning and Clear Options for Number Removal and Inventory Management
We would like to request an enhancement to the RingCentral platform that provides more prominent and clear warnings for administrators when removing numbers from queues and other related processes. Currently, the available options to return numbers to inventory can be vague and unclear. It would be beneficial to have clearer guidance on how to manage numbers during this process.
This feature request aims to reduce confusion and improve the overall user experience when managing number licenses and inventory within RingCentral.
12 votes -
Modify Performance Reports View
We understand that certain columns in Performance Reports are included by default. However, it would be beneficial if administrators will be given the option to remove specific columns such as User Status, Voicemail Count, Department, Extension Number, and Total Handle Time (Outbound). Allowing this level of customization would make the PDF version of the report easier to read and more relevant to our needs.
3 votes -
Audit Trail should show RingCentral App login of users
Audit Trail should show RingCentral App login of users. This is powerful for us to see if our agents are logging in.
4 votes -
"Bring Your Own Device" option is not visible for a common area phone
The "Bring Your Own Device" option is not be visible for a common area phone, but it's visible for a limited extension phone.
2 votes
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