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3086 results found

  1. When we're waiting for a number to be ported in I think it would be highly appreciated if we can set it up as a Substitute caller ID so we could use the RingCentral system as soon as we got it instead of waiting for the numbers to be fully ported.

    2 votes

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  2. It would be great if the receipt of the payments will be visible in the admin portal and can be downloaded as this is helpful for bookkeeping.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Provide a method of determining available UC extension numbersThe UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack.Business Case:When creating a new user, we have no instantaneous\easy way to determine available extension numbers. This is further complicated in a multi-tenant/federated environment, where extension numbers cannot be duplicated.Proposed Solution:The creation of a dial-plan that limits each tenant to a unique range of extensions would solve the multi-tenant/federated issue. The business rules would limit these tenant-specific extensions range to not allow duplicates between…

    7 votes

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  4. Is there a way to restore a deleted user account?I would like to have the option from the Admin Portal to retrieve any of the messages of a deleted user

    5 votes

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  5. I received a call where a customer wanted an option to be notified by SMS for received and sent text messages. Also, wants to include another RingCentral number or extension in getting the notification.

    5 votes

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  6. Yealink Softkey Programming Should Be Available in the Admin Portal

    8 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. We do have a Boyd SNOM phone from our previous carrier we contacted support seeking assistance with provisioning the phone however in the process in adding the phone in Devices & numbers> Existing phone > setup and provision> select device Snom phone is not populating in the field
    It would be helpfull if we can provision SNOM phone model d735 with assisted provisioning

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Add more information on the billing contact information field that is also used for account security and the reason why RingCentral internal numbers can't be used.

    1 vote

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  9. need to add a secondary number to MFA for the admin@ account. Is it possible to have two phone numbers?

    1 vote

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  10. When using the Hubspot integration the RingCentral Analytics are rendered useless because the data is not visible to the user in the RingCentral Portal. The RingCentral Analytics is superior and it would be good to not loss the functionality

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Need to have settings wherein we can put a specific time and time zone on email delivery settings for call logs.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  12. User Template - Presence settings to be able to add/modify the Expansion modules

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  13. Raised this request on behalf of the customer for the call queue's after call wrap-up time to be increased from 5 minutes to 10 minutes.

    4 votes

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  14. Description:
    Our customers often require improved functionality for after-hours call handling. Currently, the system lacks flexibility in dynamically assigning after-hours duties to users and struggles with distinguishing between business hours and after-hours schedules. This leads to manual adjustments and potential delays in addressing urgent matters.

    Proposed Solution:

    Flexible Schedule Management: Implement functionality allowing administrators to dynamically assign after-hours duties to users without requiring 24/7 availability.
    Automated Schedule Adjustments: Enable automated switching of user schedules between business hours and after-hours based on predefined criteria or user-defined rules.
    Distinct Schedule Settings: Introduce separate schedule settings for business hours and after-hours to allow…

    2 votes

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  15. Please get an option to be available in the website to have a template and add multiple users per department and a bulk way to edit it if necessary. Also a filter in the reports tab would be beneficial for businesses that have different departments and filter those calls or logs by department instead of doing it per extension

    2 votes

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  16. It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as possible.

    8 votes

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    • Turning off the ability to record a customized voicemail -Ensure the Apps section is NOT available for our standard users, only for our Administrative team -Turning off the FAX function
    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. We want to get a report with the initial duration time before calls were transferred to external numbers.

    2 votes

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  18. I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal?Example if the customer responded to an email from RingCentral sent through SFDC or vice versa, it should also appear in the case history in Support site.

    8 votes

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  19. We are trying to set the call queue voicemail messages to be sent through email only currently we are able to set an email however we are not able to stop it from sending to the voicemailbox for the extension

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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