3351 results found
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Analytics Report counting number of transferred calls to an external number
Wants to know how many calls got transferred from their answering service number (external number) which is set to forward their calls after their working hours.
8 votes -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to an external number. External umber is used in a multiple key presses set up.
10 votes -
Custom Rules notifacation
After creating and activating a Custom Rule there should be an indication that a Custom Rule is active on this call queue or site without opening up the all the Custom Rules.
2 votes -
ability to configure line key function
It would be help ability to configure line key function on the admin portal. Also, if it would be possible to add an extension monitoring feature on the admin portal.
2 votes -
RCV to work on any browser
We are a health service company and most of our customers are elderly and they don't have time or the knowledge sometimes to download or update the browsers we are requesting for the RCV to work on any kind of browsers currently we are using Chrome and safari however we would like to have the customers to have wider option for joining the meeting.
1 vote -
daily delivery reports for recorded calls
Daily delivery reports for recorded calls ( Mp3).
The settings in service web (admin portal), provides the ability for the super admin to set up daily or scheduled delivery call logs in csv format.
One of the settings to filter is recorded calls, but since it's csv format the actual recorded calls ( mp3) are not being sent.
should have atleast a small text or note as disclaimer that adding the recorded calls is not included in the daily delivery reports for call logs.
Please add the text/note feature as disclaimer that it's a limitation.
Please include the development to…
2 votes -
leave voicemail after IVR greeting when no action is done
The customer suggested that if there is no action done after 6 rings on the IVR greeting then the caller will be routed to a voicemail.
2 votes -
Report on Keypresses on the IVR Menu
would like to have a report on how the keypresses has been utilized on the IVR
6 votes -
Send Order Confirmation with Shipping info and serial numbers via email
Currently, the only way to gather shipping tracking information and serial numbers for shipped devices is to do a manual look in the service portal. I would like to receive an email once the order status is changed to "shipped" that provides:Tracking InformationSerial numbers and their assignments to each line.This email option would be very helpful so that we can forward information to our installation partners once the order is shipped vs doing a manual lookup before a scheduled installation.
11 votes -
Disable Activation of Corporate Emails for Personal Accounts
To maintain compliance and end-user experience I propose disabling the ability to use a corporate email (ie. *@corporation.com) when signing up for personal RingCentral accounts. This would prevent potential data security risks associated with using company credentials outside the approved corporate use case. Implementing this change would help ensure corporate emails addresses are reserved strictly for official, business-related purposes and allow users to only use IT approved RingCentral accounts.
2 votes -
Admins to archive all data of all users
Is there a way around this or some other way for admins to archive all data of all users? This is very important to us. We need to be able to archive all the user data for compliance reasons.
10 votes -
Use other international number as caller ID
A feature in which a user on a different user location can use international number as their outbound caller ID number. Let
s say ext 101 is listed in London site and can use other sites number as an option in their RC app`s dropdown list as their caller ID7 votes -
Slack automated messages
To have an automated slack message to be sent to internal email address when user transfers calls to them and / or when they receive a voicemail on their personal extension
2 votes -
Ability to change phone status from order in progress to completed
Customer should have a capability to change phone status from order in progress to completed in Service web
2 votes -
When hosting a meeting, guest should have an option not to register or create a profile when joining
When hosting a meeting, guests should have an option not to register or create a profile when joining
1 vote -
One time removal of Custom Rule created under the Call handling Template applied.
The Call handling template is being applied to each user, however it created a custom answering rule for each user extension automatically. And once call handling template is deleted, the custom rule stayed on each user extension. There should be an automatic way of deleting the custom rule in each user extension once the call handling template is deleted.
3 votes -
Disable HUD
We have reached support and discussed with disabling HUD feature on the RC app, it turns out that the only option to disable HUD is from the User roles and for this we are notified that we need to upgrade plan to disable the feature, it would be helpful if we are able to disable this feature without Upgrading the plan
3 votes -
Add Unassigned Extensions to inventory to make it easier when adding new users
In the Admin Portal under Users | Unassigned Extensions, there is a button labeled "Add Unassigned Ext", when I click it, it pops a window Labeled "Add Unassigned Ext", however it will not allow you to add an unassigned extension to Inventory. It forces you to add a user.
Can we add an option to add Unassigned Extensions to inventory to make it easier when adding new users
1 vote -
Turn off or Modify the email recipient for every changes on the account
Customer would like to modify the recipient and who can be contacted regarding the questions on the changes on the account.
1 vote -
RingCentral PULSE
RingCentral PULSE TO have a report of LONGEST HOLD for a current call in place
1 vote
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