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3086 results found

  1. if someone calls the 1300 from an 02 (nsw) number it goes to the coffs office reception phone, and if someone calls from 07 (QLD) it goes to the qld office. so basically sorting incoming calls geographically especially for mobile numbers.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. inbound calls being tagged as robocall/spam option to whitelist account wide

    4 votes

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  3. The ability to customize the IVR keypress to route to a CRM/Webhook or Zapier to trigger a call with their phone number as the number caller ID.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. We need a report in admin portal that shows the excess usage in the plan inclusions so we can determine the SMS and toll-free number that best fits our needs. We currently have toll-free minutes bundle and we would love to know how much of it are we utilizing on a monthly basis

    4 votes

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  5. The customer can still record calls even if the ACD is off or the customer forgot to enable the on-demand call recording.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account.I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients. However, it is sometimes difficult to do that as a supervisor as only the subject extension can review specific messages.

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. When creating new user the default role is standard international. Though there is an option to edit the role upon creation of the user extension the customer prefer to have the default to just standard role.

    4 votes

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  8. Please label call logs/reports with names instead of extension numbers. It is too confusing to try to match the extension number with the person instead of just having it labeled by name.

    4 votes

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  9. We would like RingCentral to offer mobile numbers similar to what other competitors offer.

    6 votes

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  10. Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.

    8 votes

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  11. Ability to include performance reports in archiver and increase data retention to more than 6 months

    6 votes

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  12. Currently, it appears that each phone (or user app) must be programmed individually with a directory of external numbers. This is an extraordinary amount of repetitive work, when the directory could/should be able to be pushed out centrally. Is there a feature/can there be a feature with makes central administration of the external directory possible?

    12 votes

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  13. Want to have a custom role where a user can be assigned to a specific users to view and download the anlytics/report.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. We have our valued customer who's idea might be beneficial to our platform. The account has an Automatic Call Recording to all call groups and users. When a call comes in to 1 call queue, the play recording announcement plays. However, with their current setup, 1 call will be transferred to a different call queue if not answered by the 1st call queue, hence the play recording announcement will trigger once again and so on, call will be transferred to a different call queue or to an external number that has the same call recording announcement. It is somehow not…

    4 votes

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  15. Customer is requesting an option to disable direct calls to an extension but still allow the user to receive calls routed from another ext.

    4 votes

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  16. Bulk Notification for Voicemail (Voicemail to Text).
    - We are using RingCentral's service only to receive Voicemail Messages from our Client. We would like to have an option to receive Voicemail Notification by bulk not per call. It would help us to get all the details that we need instead of clicking/checking emails per voicemail per call.

    4 votes

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  17. A report of all entries under the Phone System > Groups tab that includes any mention of email addresses including the Notifications tab for VoiceMail.So at a minimum:Name | Extension | TYPE | Email | Notification Email

    9 votes

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  18. When accessing the portal from a mobile device browser and making changes, we cannot save because the chat icon is in the way.

    12 votes

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  19. From the User's Ring Settings, we have an option to add an external phone number to forward the call and we have an option to edit the number to change to a different one instead of deleting it and adding a new number. Now it is not available and we only have the option to delete it. It would be helpful to add the option to edit the external number on a call forwarding of a user.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  20. Do not pass inbound caller ID by name or number to allow for anonymous hotline calls on call queues , voicemail only extensions or users. Do not allow in reports & call details or on attached mp3 file notifications.

    5 votes

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