2999 results found
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Feature Idea - Add SMS for All Extensions to Sync Options
Currently on the Archiver, a Super Admin can initiate call recording backup for the entire network, but SMS has to be done account by account. Maybe I don't know what I'm talking about, but that's just silly y'all. Should be able to implement SMS backup for entire network from one super admin account.
3 votes -
Resync Button for Assisted Provisioned Common Area Phones
The "Resync" feature that can restart the device through a virtual button is helpful for an IT or an Admin that is not on the site or for tons of devices that needs to be rebooted instead of tediously unplugging and replugging the phone.
3 votes -
Enable and Disable Call Recording Prompt
We would like to have the option to enable/disable call recording prompts for user extensions, call queues, etc.
4 votes -
Auto Dial and play recorded message
having an auto dial to contact their vendors as scheduled but does not have the time.the auto dial outbound call will dial as scheduled and play a pre-recorded message that they tried to contact the number
2 votes -
recover faxes for an admin for a deleted account
As an admin it's important for us to have access to any faxes that were sent by any of my users active or inactive.
2 votes -
Include contents of SMS/MMS on the Logs
-client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)
25 votes -
Shared voicemail access
A feature in which a shared voicemail can be accessed through desk phone
2 votes -
Move voicemail messages to another mailbpx
It would be helpful if we could move selected voicemail messages to another mailbox.
2 votes -
Show Overlapping Days or Time Length in Custom Rules
I currently have the need for a custom rule for a user to apply from 5 PM on one day until 5 PM the next day. The rule is working, but there aren't any details available showing that the system knows the rule needs to apply through the next day, or the length of time the rule will apply for. Looking at it today, it seems like the rule will only apply for one minute from 5 PM to 5 PM on the same day. Having more details available would be helpful.
1 vote -
add a list of number in admin portal .where agent can not dial out those numbers
the admin , should the ability to added a number in a block list , where agent could not have the ability to call those listed number .
the admin will prevent the agent to dial out those number1 vote -
IVR Fax and SMS options
Each IVR should have the options for where faxes and texts should be forwarded to. Just like Call Queues. Right now, the fax or text is just sent to whomever the main number forwards to.
4 votes -
Recreating Main Super Admin
Hey RingCentral,We have a main admin on the account that recently left the company. Someone will take over that position and the user will take over is already on the account. I called support about this and I was told we can only swap the information and will basically wipe out all of our data which does not help. The ability to change the main admin would really help in case someone took over that position.
4 votes -
Ability to retrieve call recording even if the call was transferred to an external number
Ability to retrieve call recording even if the call was transferred to an external number
8 votes -
Request additional Call Recording Announcements
We would like to have more than one Call Recording AnnouncementThis would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and that puts us at legal risk.It would be great to have the ability to have 10 or more since each department, collections, education, admissions may have different required verbiage. This would require us to have a pull down on the users for selection of the specific departmental required warning announcement.
8 votes -
Ability to auto populate the fax Cover Page Info to a customized cover page
The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page
5 votes -
customer wants to customize notification "attempt to access account from a computer we did not recognize"
Customer wants to customize the message generated response email and text message notifications for the event "attempt to access account from a computer we did not recognize"Customer: "We need to add something to make sure the recipient requested a code. If not, we need them to contact us. This customer is currently on Cisco but uses RC for small DR case. We are actively working to move them off of Cisco and get all of their business
3 votes -
Mass Delete Custom Rules
We are looking to be able to mass delete custom rule that have been built out in our RingCentral system. We have nearly 400 Custom Rules that we set to have our clients calls routed to their specific Customer Service Reps, and we want to be able to go in and mass delete them when changes are made or clients leave.
3 votes -
Bulk Update User Settings
It would greatly help if we could have the option to have a bulk update on the user settings i.e., timezone for customers that have a lot of user extensions.
6 votes -
Playback Greeting for Call Queues
I am writing to you on behalf of one of our valued customers who has expressed interest in a specific enhancement to our call handling system.The customer has suggested the inclusion of a playback greeting feature within our call queues. The envisioned process involves prompting the caller to state their name and company before the call is routed through to our support team. On the receiving end, just before the call is answered, this recorded message would be played back for our support agents.The primary goal of this feature request is to optimize call tracking by ensuring that callers leave…
3 votes -
Enterprise Support Ticketing w/Tenant selection
Enterprise Support Ticketing w/Tenant selectionFor multi-tenant customers, opening support tickets under a single sign-on would shortcut the process of having to login to the specific tenant, just to create the ticket.Having a Tenant Selection field in the ticket-creation workflow would solve this.The back-end ticketing process would then properly identify which tenant the issue is regarding.The selected tenant would adjust the Site Selection of that tenant.
2 votes
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