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3039 results found

  1. wants to have the feature to assign the main line number to more than two persons to receive the call.

    1 vote

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  2. Limited access on the RC app to a specific user

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  3. Issue: Screen caller / Caller Screening issueActual Behavior: Call is still going through even if the caller did not say anything nor press # key from the User's Screen caller greetingsExpected Behavior: Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetingsSteps to reproduce:Dialed 434 929-1051 from 888 898 4591The call went to ext 92910 and played the User's screen caller greetingsThe caller did not say anything nor press the # key And the call still going through.

    3 votes

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  4. There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and instead simply charge the overages to the account.

     

    The ask is to create alerts/notifications for all items that could potentially trend toward overages being charged. Ideally, there would be a way to manage these notifications such as:

    Specify who will receive billing alerts
    Whether these alerts come in via SMS or Email
    Control over notification thresholds (ex. For X product,…

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Our security if very high and we found that this was turned on by an admin however, it is not being logged anywhere in the system. We would like to track these types of changes.

    6 votes

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  6. When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.

    7 votes

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  7. Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.

    9 votes

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  8. It's better to have an option to leave a voicemail if the call is on hold for 2 minutes.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  9. We would like RingCentral to offer mobile numbers similar to what other competitors offer.

    4 votes

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  10. Ability to have more than 25 devices in a paging only group

    19 votes

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  11. Able to add the conference number as one of the key press options so the caller will no longer have to manually dial in the number.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  12. This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.

    1 vote

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  13. There should be an option to assign a number from the inventory to say a play announcement extension to avoid the notification going to the operator extension or there should not be any notification for numbers in the inventory if someone calls it and treats it as an inactive number completely.

    1 vote

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  14. Cust would like to report a bug and ask to have a feature to be corrected, that when a user logs in to the service portal, it should display first the "My Extension" instead of the "Call Queue Management" under the dropdown list beside the profile initial on the top right corner side of the Portal.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  15. Each users provisioned via Active Directory will automatically receive an email to set up their account.Some users prefer to have that disabled since it can cause confusion especially if the accounts were provisioned prior to any communications being sent out.It will be extremely helpful to have the option to not send the activation email upon user provisioning and that the IT/Admin would have control on when it will be sent.

    4 votes

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  16. They way RC sends notifications to a users mobile phone/sms is being phased out by the carriers. You can no longer send SMS message by emailing #####@vtext.com. The same goes for T-Mobile and I suspect other carriers. The delivery needs to be a more SMS centric method as opposed to email to sms

    11 votes

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  17. I setup rules on different numbers for Area code routing and would like to be able to set it up on one number and then export and import it to other numbers that need the same rules.

    3 votes

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  18. To have an option in the roles and permissions to manage the "Custom Field" in More > Account Settings.

    2 votes

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  19. In the past, when a caller would reach an IVR and choose the option for the Dial By Name Directory, they were able to press 0 to return to the IVR menu and choose a different option. However, with the new next-generation call handling, when a caller presses zero, it directs them back to the beginning of the call flow if 'Follow incoming call routing selection' is selected for Zero Dialing at the site. We are requesting the ability to configure Zero Dialing settings JUST for the Dial By Name Directory because it can be frustrating for a caller to…

    4 votes

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  20. Ability to report call issues on all major carriers to the US (AT&T, Verizon, T- Mobile ETC.)This will be a great help to customers and support, especially in investigating an issue to resolve an issue.Or a hyperlink inside the admin portal that will redirect you to the support site of major carriers so that we can create a ticket for those carriers.

    4 votes

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