3951 results found
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Emergency address per location
Emergency address per location:
We’re setting up Automatic E911 and need to add our Ethernet switches as location sources. According to RingCentral’s documentation, we should be able to go to:
Phone System → Emergency Calling → Automatic Location Updates → Switch Map → Add Switch,
and then enter the chassis ID (MAC), port, and assign the Emergency Response Location.However, in our Admin Portal, the Switch Map tab and related Automatic Location Updates configuration options are not visible at all. We also do not see the toggle for Enable Automatic Location Updates for Compatible Desk Phones under the Status tab.
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1 vote -
Add option in User Templates for the Users Site Number, rather than all site numbers.
Add option in User Templates for the User's Site Number, rather than all site numbers. It allows potential problems for users to accidentally select from every site in the company for their caller ID.
2 votes -
Enable Selection or Configuration of Caller ID for Shared Lines in Admin Portal When Using Call Return from Voicemail
Feature Enhancement Request: Enable Selection or Configuration of Caller ID for Shared Lines in Admin Portal When Using Call Return from Voicemail
Current Behavior:
When users listen to voicemail messages over the phone and utilize the call return feature, the outgoing call is automatically placed using the default main phone number as the caller ID. This behavior applies regardless of the line or site the user is associated with.Proposed Enhancement:
Introduce the ability for administrators to configure or allow users to select the appropriate caller ID—specifically the site or shared line caller ID—when initiating a call return from voicemail.…3 votes -
Ability to distinguish different speakers in call recording
seem our team have a hard time distinguishing between different speakers at certain points in the call, like when there's a slight overlap in speaking.
do you have any other features that would help with separating speakers more effectively?1 vote -
Call Recording Opt Out for Customers
I would like to suggest to have the option for our customer to opt out from being recorded even though automatic call recording is turned on. It would be nice if our callers has that option if they don't want the calls to be recorded.
2 votes -
Intercom feature support on Yealink W56H
Request to support the intercom feature on Yealink DECT phones, specifically for the Yealink W56H
1 vote -
ability to have a lower case when setting up multi site main caller id
The ability to have a lower case when setting up the main caller ID
either in custom caller id or on main caller id set up
1 vote -
Missed call notification from call queue directly to RC app
We would like a feature to set the missed call notification from call queue Upon checking the notification setting for missed call under call queue extension > voicemail notification our only option for the notification is by Email and SMS, it would be better if the notification can be set to go directly to the messages in the RC app as notification
4 votes -
Super Admin Role But Read Only
I would like to add my software developer on the account with admin role that is read-only. I would like to request the addition of a "Super Admin" role with read-only access to settings and configurations. This role should allow users to view all settings and configurations within the system, but not make any changes or updates. The objective is to allow designated users (e.g., system auditors, compliance officers) to have complete visibility into the system's settings without the ability to alter them.
13 votes -
Option for call queue overflows to route to voicemail
The customer wanted to set up a call queue overflow, so if no one is available in the call queue, the call will be routed to the next call queue. At the same time, if no rep is available in both of the call queues, it will route to voicemail
1 vote -
customize column when downloading user list
Customer would like to have the ability to customize the top of the column when downloading the user list. The customer would like to add other details to the file.
6 votes -
Feature Request - Add a "Check All function" to Group Membership under User Details, when you select "+ Add call queue membership"
implementing a "Check All" function within the "+ Add call queue membership" interface to streamline the manual selection process. This should be prioritized for development to maximize time savings. Current manual box selection costs the admin at least 30 minutes per day.
adding a template for group management with a check all button
UID: 230126107 | Hicuity Health
MRR: USD 16,196.001 vote -
Allow users to disable Call Waiting even if they're a call queue member
We are not allowed to turn off call waiting.
We're getting an error "Call Waiting cannot be toggled off because you are a member of at least one call queue set to
distribute multiple calls. To turn off Call Waiting, contact your system administrator."The only option is to remove a user from a call queue group. This feature should be corrected, Users should be able to disable call waiting even if they are call queue members.
8 votes -
Bulk Creation Feature for Message-only Extensions
Just like adding user extensions in bulk, having the same feature for message-only extensions will be helpful for accounts handling large-scale operations. This will reduce the time it will take compared to adding them one by one.
4 votes -
Easy access to company site numbers
Customer is requesting to easily access the company site numbers on the admin portal. It is better to see the company site name and the phone number at the same page
4 votes -
Disable Cross-Site Access Management by Default
The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.
We would like to disable the feature by default or at least allow clients to opt-out of this feature.
7 votes -
option to search if a user is part of different key presses for multiple IVR
to have an option to search if a user is part of different key presses for multiple IVR
2 votes -
Cross-Site Access Management Enhancement
Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.
6 votes -
Customizable font sizes for Live Reports
To have the ability to adjust font sizes for Live Reports
1 vote -
Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal
We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.
5 votes
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