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Phone & Messaging

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3086 results found

  1. When, as admin, you click the Msg item in the extension list under users you get the "enter password" window. If you click "cancel" here, it completely resets your session and all of your filters and search parameters are gone.

    I would like to suggest you not do that. Now you have to redo the filter and search list from scratch each time.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Add User Located in Turkey Global Office

    1 vote

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  3. Ability to download list of block numbers from the account.

    1 vote

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  4. Need the ability to add outdoor intercom devices, like CyberData 011186 SIP Outdoor Intercom device, to an extension to use the intercom feature instead of paging.

    3 votes

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  5. Currently the only way to "Pin the window" for active call controls, is to select it during an active call. This leaves this option dependent on each user. We have plenty of users who do not familiarize themselves with the app and do not know that pinning the window will allow the window to pop in front of all active windows when they receive a call. I'd like the ability to set the "Pin this Window" globally so it's our default window behavior.

    2 votes

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  6. Would like to have an option to send the 2 factor authentication to multiple email address

    3 votes

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  7. A feature to set multiple numbers that can be forwarded externally in custom rules

    12 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report

    7 votes

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  9. We would like to have an option that provides a report that lists all users conference host and participant codes

    9 votes

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  10. I think it would be super helpful for administrators to have the ability to schedule changes to take place. For example, (basic example) lets say we need add a user to a call queue at a certain time and remove them at a certain time we could schedule a change. This feature could "record" the change and then we can specify when this change would occur based on date and time. This would assist admins so we don't have to remember to do something or mark it on our calendars versus scheduling it on the portal. Also eliminates the scenario…

    6 votes

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  11. Initially one user is allowed to pick up 10 call queue ext. to be part of the call queue pick up. And cx wanted to add more or increase the allowable numbers of call queue ext to be part of the call queue pick up (more than 10 call queues).

    5 votes

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  12. Feature Request: Wanted to be able to Modify/Update the Change Password Interface

    Customer is getting confused on the Change Password Interface hence wanted to modify / update the it

    Customer preferrence: Clear path within the service web portal that would indicate that this is where you can change the security question and answer.

    1 vote

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  13. Customer requesting to have the recordings of the video meeting to by sync on the archiver

    9 votes

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  14. We are already using ring central on one website but we are building a second website and we want to get a second phone number so that customers from the new website can call in. I want the phone to notify our customer service staff which website the customer is calling from.

    2 votes

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  15. It would be useful if there is a place on the online account where we can add the number of the customers who opted out with the SMS to stop sending SMS to the particular customer

    5 votes

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  16. Allow multiple devices to be added in a ring group settings since it can only have 2 devices that can be ring at the same time.

    3 votes

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  17. We need a report of every call that number or the "unknown" number has dialed

    2 votes

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  18. We would like the ability to edit the information showing on the desk phone's line keys. For example, lines 1 &2 are assigned to the extension's owner. We would like it to look like:Line 1 Extension numberLine 2 Firstname Lastname

    4 votes

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  19. Submitting Idea on customer's behalf. We were having an issue where some of the agent's sites were merging, and the agent wanted their customers to hear an announcement about the move before being forwarded to another site's number. Unfortunately, RingCentral's service web doesn't have the capacity to forward to a specific internal number, only to extensions. The problem here is that the agent's extensions will be changing soon with the merge, so the call rules or IVR menus we create to get this done will all break soon and have to be rebuilt. If we were able to forward the…

    3 votes

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  20. Improve how the call logs register the calls being forwarded to the user extensions on the account.

    1 vote

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