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2999 results found

  1. It would be helpful if there is a way to disable call park notification on desk phone, users find it annoying

    2 votes

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  2. Add external call forwarding to custom rule at auto-receptionist. Currently, this is only available on a user level. It is a hassle to create 2 rules, one under auto receptionist and one under a user just to forward calls externally during holidays or specified days.

    4 votes

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  3. You should be able to hide/acknowledge this red badge to remove it.

    4 votes

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  4. if I am already on a call, the other calls still ring through. I would rather they be placed on hold until I finish my current call.

    2 votes

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  5. Analytics reports for specific time frame like between 6am to 6pm EST

    6 votes

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  6. We have our valued customer who's idea might be beneficial to our platform. The account has an Automatic Call Recording to all call groups and users. When a call comes in to 1 call queue, the play recording announcement plays. However, with their current setup, 1 call will be transferred to a different call queue if not answered by the 1st call queue, hence the play recording announcement will trigger once again and so on, call will be transferred to a different call queue or to an external number that has the same call recording announcement. It is somehow not…

    2 votes

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  7. to have reports showing declined and abandoned calls from admin portal

    2 votes

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  8. We would like to be able to send a page to the desk phones where it only comes out of the speaker of the phone. Currently if a user is on a call, the page will interrupt the call. The recipient in the office hears silence and the external caller hears hold music. Alternatively, the page could be held/dismissed if the user is on a call.

    2 votes

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  9. the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?

    13 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Customer would like to have a feature on the account where in if they receive SMS notification it includes call details example: Caller ID, phone number and time and date

    2 votes

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  11. Customer would like to use the "#" on the IVR to be connected to specific extension or user on the account

    2 votes

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  12. 2 votes

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  13. When selecting business hours, and holiday after hours, I have to go a select the date. This takes so much time, it would just be easier to be able to type in the date I want

    2 votes

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  14. I would like to be able to start my phones at 7:55am, 5 minutes before our normal business hours, but I cannot, I either have to do 7:45am or 8am, and it's annoying I cannot specify a time like 7:58am if I would like.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  15. A key template was created but we are unable to apply it to limited extensions.

    5 votes

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  16. The customer wanted their call queue members to be notified and pick up another call even if they were already engaged in a call. Explain that we have a Pickup Feature but it will only work when the queue is full.

    5 votes

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  17. When adding a user in RingCentral MVP, finding an available extension can be time-consuming.It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see if the extension is in use or you have to go to Users > Users with Extensions and scroll through the user accounts looking for gaps in assigned extensions.Having the ability to search for extensions that are not in use would be helpful in the case that you need to narrow down the extension search. For example, typing "3"…

    12 votes

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  18. The customer should have an option to change the max simultaneous transferred calls per extension should be changed to more than 10.

    2 votes

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  19. Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.

    6 votes

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  20. Wants to be able to see active sessions. Active sessions are any computer or device that is currently logged into your account. Monitoring your active sessions helps to keep account secure, and helps prevent suspicious account activity. It also allows user to log out of your account on other computers when you’ve signed in from a different device.

    2 votes

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