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3039 results found

  1. We have many sites in our company directory. It would be very beneficial to be able to filter the company directory by site. On top of that, have the default be only your site.

    5 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  2. Allowing phone numbers to have option to change geographical location for outbound call

    13 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Have the system auto-dial our area code, or to preprogram a button where it will issue the area code prior to dialing out. For example: the telephone number would be 1-555-999-1234, there's a way to have the system predial the '555' so all we have to do is enter in the 999-1234.

    2 votes

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  4. We did contacted support and we advised that the warranty will be voided, It would be helpful if there is a interface on the online account where the admin can see the list of the phone passwords for the account

    2 votes

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  5. -This would allow admins to keep track on which settings their users have access to-Save time by getting sheet of the permissions of going one by one in the roles section

    11 votes

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  6. A feature where we can set 2 or more extensions in zero dialing

    2 votes

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  7. A feature in which a call queue extension can be set as a voicemail recipient of another call queue.

    2 votes

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  8. Would like to be able to assign extension numbers to CCRNs so that CCRNs can be dialed with their 10 digit phone number AND their internal (in our case, 4 digit) extension.I know this can be accomplished by setting up a queue or user, but this seems like a workaround. The CCRN numbers should have native extensions and not rely on a call queue or a user (ring group) to assign an extension number to it.

    2 votes

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  9. Do not pass inbound caller ID by name or number to allow for anonymous hotline calls on call queues , voicemail only extensions or users. Do not allow in reports & call details or on attached mp3 file notifications.

    3 votes

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  10. would like to have the option to forward shared line calls directly to an external number instead of forwarding to another extension

    3 votes

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  11. Currently on the Archiver, a Super Admin can initiate call recording backup for the entire network, but SMS has to be done account by account. Maybe I don't know what I'm talking about, but that's just silly y'all. Should be able to implement SMS backup for entire network from one super admin account.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. The "Resync" feature that can restart the device through a virtual button is helpful for an IT or an Admin that is not on the site or for tons of devices that needs to be rebooted instead of tediously unplugging and replugging the phone.

    3 votes

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  13. We would like to have the option to enable/disable call recording prompts for user extensions, call queues, etc.

    4 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  14. having an auto dial to contact their vendors as scheduled but does not have the time.the auto dial outbound call will dial as scheduled and play a pre-recorded message that they tried to contact the number

    2 votes

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  15. As an admin it's important for us to have access to any faxes that were sent by any of my users active or inactive.

    2 votes

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  16. retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years

    10 votes

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  17. A feature in which a shared voicemail can be accessed through desk phone

    2 votes

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  18. It would be helpful if we could move selected voicemail messages to another mailbox.

    2 votes

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  19. I currently have the need for a custom rule for a user to apply from 5 PM on one day until 5 PM the next day. The rule is working, but there aren't any details available showing that the system knows the rule needs to apply through the next day, or the length of time the rule will apply for. Looking at it today, it seems like the rule will only apply for one minute from 5 PM to 5 PM on the same day. Having more details available would be helpful.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  20. the admin , should the ability to added a number in a block list , where agent could not have the ability to call those listed number .
    the admin will prevent the agent to dial out those number

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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